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Improvements at North Cumbria University Hospitals NHS Trust

After the successful Rapid Process Improvement Workshop (RPIW) on Larch A/B Ward at the Cumberland Infirmary, in April 2017, the Ward has made some fantastic achievements in line with the initial targets set at the beginning of the week and even gained National Recognition.

One of the notable improvements has been made through the introduction of bedside Nurse handovers, to improve rapport with Patients.

"It was a very exciting week for our team with the aim of keeping patients at the centre of our attention and improving their experiences.  As part of this work, we have introduced bedside handovers which allow our nursing team to  develop that initial rapport with a patient as soon as they start their shift."

Ward Manager, Cumberland Infirmary

Further notable improvements were made through the following:

The team, including medical, nursing, allied health professional staff and a patient representative, quickly identified and implemented a number of improvements which include the following:

  • there will now be a computer on wheels in every bay so that if nursing staff are filling in necessary paperwork they are still readily available to their patients
  • reducing any unnecessary or duplicate paperwork 
  • aiming to have discharge documentation and any ‘take home’ medications ready within an hour of the patient being ready for discharge
  • aiming to discharge a third of patients ready to go home before midday which benefits the patient who no longer needs to be in hospital and any patients who require a bed