Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 8th September 2021, titled 'Team Time: Progress So Far & Moving Forwards', saw Elaine Crooks (Senior Clinical Practitioner, Staff Health & Wellbeing, North Cumbria Integrated Care NHS Foundation Trust) describe what Team Time sessions are, as well as share the positive impact these have had:



Upcoming LUNCH & LEARN...

COVID-19 has highlighted more than ever the need to listen to staff and understand what motivates them to perform at their best. We have become used to flexible working arrangements in the last 18 months and for team leaders navigating a way forward and back into work might be a challenge. 

Our next session will support you to focus on having helpful conversations with staff and signpost you to some helpful resources for decision making:


If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: info@theclic.org.uk / 01768 245480

Time is running out to register for our upcoming Improvement Masterclass:


From Deming to COVID-19; why systems and being systematic matters to our patients

Thursday 16th September, 2:00 - 5:00pm, Tullie House, Carlisle

Professor Stephen Singleton - Clinical Lead, CLIC / Clinical Director of The Integrated Covid Hub, Newcastle Hospitals NHS Foundation Trust / Chief Executive of Zero Tolerance Health Care.

Case Study: Primary Care, Karen Morrell.

Post-COVID recovery is a massive challenge - where will the gains in productivity come from? How will we give staff time to care and time to feel like there is still joy in their work? How will we balance public and patient expectations, targets and cost?

If you are a leader in health and social care facing these mighty challenges, you will find help and support in this masterclass.

Book now: www.theclic.org.uk/training-and-events/training-and-events/improvement-masterclass-from-deming-to-covid-19-why-systems-and-being-systematic-matters-to-our-patients 

 

This session will be followed by two more fantastic events in our Improvement Masterclass series:


Creating the conditions for curiosity and creativity – engaging leaders in improvement

Wednesday 29th September, 2:00 - 5:00pm, Tullie House, Carlisle

Elaine Mead - Executive Sensei for NHS England & NHS Improvement Vital Signs Programme / Member of the Leadership Faculty for the Institute of Healthcare Improvement (IHI)

Case Study: Maternity Services in West Cumbria, Nicola Jackson 

Leaders need to create the right and safe environment for curiosity and creativity to flourish. In order to continually improve we must release the time to do more that humans are best at – making connections and practicing empathy. This presentation will introduce these concepts and relate them to the development of future service and care models reflecting on the work of Greg Orme, Brene Brown and Kim Barnas, supporting leaders to use science to support their improvement effort and have fun at the same time.

Book now: www.theclic.org.uk/training-and-events/training-and-events/improvement-masterclass-creating-the-conditions-for-curiosity-and-creativity-engaging-leaders-in-improvement 

 

Leadership behaviours for improvement

Thursday 14th October, 2:00 - 5:00pm, Tullie House, Carlisle

Adele Coulthard - Head of Service Improvement, North Regions at NHS England & NHS Improvement

Case Study: Discharge to Assess, Sarah Farragher

This session will focus on self as leader and our behaviours in order to drive forward improvement. 

Book now: www.theclic.org.uk/training-and-events/training-and-events/improvement-masterclass-leadership-behaviours-for-improvement 

The King's Fund and The Health Foundation (2017) highlighted that health and social care in our country is facing significant financial and operational pressures, with services struggling to maintain standards of care. Now, more than ever, local and national leaders need to focus on improving quality and delivering better-value care. All health and care organisations should be focused on continually improving quality of care for people using their services. This includes improving the safety, effectiveness and experience of care.*

Continuous quality improvement underpins everything we do here in CLIC, which is why we've decided that in October 2021 we will be holding an 'Improvement Month', where we will be sharing key tools, techniques, opportunities for learning and some success stories from across our health and care system.

Get involved! If you have an improvement story that you would like to celebrate and share, we would love to hear from you. Please get in touch with us at info@theclic.org.uk 

We look forward to celebrating all things improvement with you!

*Source: www.kingsfund.org.uk/publications/making-case-quality-improvement 

Transforming our health and care system may not be the easiest thing to do, but we know it is the right thing if we are to offer the best quality care to our communities within the resources that are available to us. Success will depend as much on our relationships and how we interact and learn with one another as the changes that we will make. That is why, as part of our organisation development, our local health and care organisations are working together to embed a culture of coaching.

Evidence shows that organisations that have embraced coaching as an approach have better working relationships and improve their performance through supporting their people to learn and grow, enabling them to exercise their own judgement to make the right decisions for the people who use their services.

As part of our work, we are pleased to announce that we are now accepting applications for individuals to complete their ILM Level 5 Certificate in Coaching and Mentoring. This is a fantastic opportunity for someone who would like to:

  • Deepen their understanding of how coaching and mentoring can impact an organisation
  • Get a critical understanding of the role and responsibilities of the workplace coach and mentor
  • Be able to assess your own skills, behaviours and knowledge as a coach and mentor
  • Plan, deliver and review coaching as part of CLIC's North Cumbria Coaching Network

Please submit your applications to info@theclic.org.uk by no later 30th September 2021.

If you would like more information, please contact karen.kirk@northcumbriaccg.nhs.uk 


Downloads:

We were delighted to share our 2021/22 Offer brochure last month, which encloses information on a number of fantastic learning and development opportunities for health and care staff across our system.

Below is a glimpse of what’s available during the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment: 

 

From Deming to COVID-19; why systems and being systematic matters to our patients

16th September, 2:00 - 5:00pm at Tullie House, Carlisle

In this session, Professor Stephen Singleton will take a historical and systems perspective on quality improvement – from Deming's original work after the Second World War right up to lessons learned from dealing with the Covid-19 pandemic – to tease out the clear messages about what is required, especially from leadership, for success. Click here to find out more & book…


Creating the conditions for curiosity and creativity – engaging leaders in improvement

29th September, 2:00 - 5:00pm at Tullie House, Carlisle

In this presentation, Elaine Mead will introduce the concepts of curiosity and creativity and relate them to the development of future service and care models reflecting on the work of Greg Orme, Brene Brown and Kim Barnas, supporting leaders to use science to support their improvement effort and have fun at the same time. Click here to find out more & book…


Leadership behaviours for improvement

14th October, 2:00 - 5:00pm at Tullie House, Carlisle

Led by Adele Coulthard, this session will focus on self as leader and our behaviours in order to drive forward improvement. Click here to find out more & book…

 

Leading Sustainable Change

5 Day Programme Starting 1st October at the People First Conference Centre, Milbourne Street, Carlisle

This programme will equip you with practical tools and techniques to help you to lead change in your service and across the system, as well as the opportunity to develop personal insight and behaviours to enable such change. Click here to find out more & apply…

 

Leadership Support Circles: Creating Safe Spaces Theme

24th September, 2:00 - 3:30pm via MS Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. It provides a space for people managers at all levels to come together, share their experiences and be heard. Click here to find out more & book…

 

Mindfulness Based Living Course

Dates across Cumbria now available

Mindfulness promotes a way of being that helps us to take better care of ourselves and lead healthier lives. It also enables us to access inner resources for coping effectively with stress, difficulty and illness.

The Mindfulness Based Living Course is an eight week course consisting of eight classes, which are typically two hours long, preceded by an introductory class before the eight week course begins. Go to our training and events page and search 'Mindfulness Based Living Course' to find out more & book...

 

 

LUNCH & LEARN Sessions

Short, dynamic, virtual events where you can listen to an invited speaker give a short talk sharing their experience of improvement work:

- Supporting leaders to navigate new ways of working – 7th October, 12:30 - 1:00pm via MS Teams. Click here to find out more and get the link…

 

Leadership for Co-Production: Bitesize

10th September, 1:15 - 2:30pm via MS Teams

A short, virtual workshop to inspire managers to build their confidence and capability around driving patient-led service improvements. Click here to find out more & book…

 

Tools for Co-Production: Bitesize

30th September, 9:15 - 10:30am via MS Teams

This is a short, virtual workshop to get to know the key tools needed to start to build effective relationships with partners and service users for better patient outcomes. Click here to find out more & book…

 

Working with our Communities: Co-Production

22nd October, 1:30 - 4:30pm via MS Teams

This workshop will focus on looking at our local health and care system, understanding how we can work together and make improvement for the benefit of our patients and service users. Click here to find out more & book…

 

Wellbeing and Resilience

The session aims to be a practical and thought provoking look at what resilience and wellbeing are, and a look at ways to focus on them and ultimately plan to get more of what you want in the workplace. 

- 13th September, 9:30 - 11:30am via MS Teams. Click here to find out more & book…

- 6th October, 9:30 - 11:30am via MS Teams. Click here to find out more & book…

 

Introduction to Human Factors in Healthcare

4th October, 9:30am - 4:30pm at the People First Conference Centre, Milbourne Street, Carlisle

This workshop aims to give you an understanding and appreciation of how human factors awareness can create a safer place for patients and a more productive environment for healthcare workers. Click here to find out more & book…

 

Organisation Development (OD) Network: October 2021

6th October, 2:00 - 4:00pm via MS Teams

The OD network will focus on building OD knowledge and capability in the North and West Cumbria health and care system. It has been set up to support leaders and staff to come together to learn, share experiences and gain support and coaching expertise. Click here to find out more & book…

 

Improvement Network: October 2021

21st October, 9:00 - 11:00am

The improvement network has been set up to support North and West Cumbria health and care services to come together to learn about improvement, share experiences and gain support and improvement coaching expertise. Click here to find out more & book…