Learning Organisation Collaborative (LOC) Fifth International Festival - available to book now! #LOCintheLakes

Date: Tuesday 3rd March 2019

Timings: 9.30am - 4.30pm

Venue: Rheged, Redhills, Penrith, Cumbria, CA11 0DQ

In a place far, far away, a long time ago, everyone had time to do their work and manage their relationships. Time to care and time to be themselves.

Lack of time is now one of our most pressing issues!

Yet the workload increases. Our population is ageing; the things we can do to help people are ever more complex and hard to manage. We need to be able to do more, do it better and take less time doing it!

LOC 2020 will help us with this challenge. A range of workshops and learning events to help us manage time better, save time, reduce waste and create better systems.

Do our work differently; be happier at work; get better outcomes and a better experience for our patients – the Force will be with us!

Save the day and book your place now on our dedicated LOC in the Lakes 2020: Time Wars event page!

We are delighted to share with you that we were awarded Best Learning, Development & Training Provider at the 2019 Golden Apples.

Recognising excellence in education at all levels, the awards ceremony on 4th October brought together individuals and teams from across Cumbria, showcasing some amazing achievements and dedication.

It was a real honour for us to be shortlisted, but to win is a fantastic achievement - well done team!

We would also like to take this opportunity to thank all of you, our colleagues in health and care across North Cumbria, for your ongoing support.


We are pleased to announce that we will be coordinating another GP Update course in North Cumbria in early 2020.

Date: Saturday 1st February 2020

Time: 9.30am - 4pm

Location: Lecture Theatre, Education Centre, Cumberland Infirmary, Infirmary Street, Carlisle, Cumbria, CA2 7HY

Price: £135 (£70 for trainees)

Book your place now on our dedicated GP Update (Cohort 12) event page.

Course Details

A one day update course by GPs for GPs, GP STs, Practice Nurses and Nurse Practitioners.

The GP Update Course is designed to be very relevant to clinical practice and to help you meet the requirements for revalidation.

GPs want to stay up to date but the task is a formidable one; with the best will in the world, it’s hard to achieve. With all the evidence inundating us it can be hard to know which bits of evidence should change our practice. We want to help by collating and synthesising the evidence for you – so that you don’ t have to! Using a lecture based format, with plenty of time for interaction, the GP presenters discuss the results of the most important evidence and guidance, placing them in the context of what is already known about this topic and the needs of primary care.

We want you to enjoy the day! We’ll use humour and video clips to illustrate points being made and to keep you focused.

How will it help me with revalidation? Revalidation requires us not just to stay up to date, but to show evidence of how our practice has changed. Come on the course and we will give you a copy of The Appraisal and Revalidation Action Pack; a practical step by step guide to prepare for revalidation and prove you are up to date.

Who is this course designed for?

Established GPs and Trainers wanting to keep up to date across the whole field of general practice and to incorporate new evidence into their current practice.

GP ST1, 2 & 3 for whom the course and handbook will provide the perfect launch pad into general practice. Fantastic for AKT and CSA revision.

GPs returning from maternity leave or a career break who want to be brought up to speed with current practice.

Practice Nurses & Nurse Practitioners who will find this a great update on chronic disease management and a good overview of the latest changes across all of primary care.

Don’t take our word for it – See what our past delegates had to say!

  • Superb course, well presented. By GPs for GPs what more could I want?
  • Excellent and very relevant to everyday practice. Inspiring and encouraging
  • Concise, relevant, provides a year’s worth of education in one day
  • Refreshingly presented. Excellent value for money
  • Revalidation Action Pack - Thank you for this practical strategy. Excellent humorous presentations. Learned much more that I thought possible in one day
  • Can’t wait to get back to the surgery to make some positive changes
  • Reassuring to know that the information presented is free from the influence of pharma companies
  • This course should be made mandatory for all GPs

Course delegates receive a copy of The GP Update Handbook, a 400 page book outlining the results of the most important research relevant to primary care over the last 5 years. The GP Update Handbook is much more than just a set of lecture notes. It covers more subjects more extensively than is possible in the one-day course. It is a valuable resource document for future reference and exam revision, and everything we present is fully referenced.

Delegates also receive a year’s subscription to The GP Update Handbook Online from the course date, plus access from the date you register. We will also give you a copy of The GP Update Appraisal and Revalidation Action Pack which contains step by step guidance on audits, reflective practice and service developments related to the course, so that you have documented evidence of improved care for your next appraisal.

If you have any queries about this event, please contact events@theclic.org.uk 

A CLIC Engaging for Improvement Scheme has been shortlisted in the Bright Ideas in Health Awards 2019.

Led by our very own Clinical Skills Team, the E4I project involved the development of a local learning and competency hub. The initial aim was to set this up within Maryport Hospital, providing an accessible venue for staff to gain and maintain competency, which was then to be rolled out across other ICCs. 

As a result of this work, a structured process was implemented for when community staff contact the hub to book a competency appointment. The mapping of skills/patients allowed the hub staff to identify dates and times when competency could be achieved i.e. if a staff member needs to gain competency in cannulation, they will identify times when a patient is coming in for a blood transfusion - this saves time-wasting. Places on a mentorship course were also sought, supporting staff with competency sign-off and critical evaluations, and a Competency Framework Policy was written and ratified.

In the future, this work should reap dividends for patients, as it will lead to an increase in the skill level of the community staff. This will allow more patients to be treated closer to home, outside of the acute setting. Also, by investing in staff and ensuring it is easier for them to gain competency, they will feel more supported with opportunities for development.

Wave 12 of Engaging for Improvement is now open for applications. To find out more, please visit: www.theclic.org.uk/news/507-engaging-for-improvement-application-window-now-open-for-wave-12 

We'd like to congratulate all the other finalists in this year's Awards. To view the full shortlist, please visit the Academic Health Science Network North East and North Cumbria's (AHSN NENC) website.

By Suzanne Hamilton, Head of Continuous Improvement and Development with CLIC

We all have personal values that guide and shape the way we live our lives and guide the decisions and choices we make, but organisations have values too. The more we feel our own personal values fit with those of the organisation we work in, the more passionate we are about our work, and this has an impact on our colleagues and on the experiences of the patients, families and communities we serve. 

Our health system values were developed by staff and are:

  • Kindness - Kindness and compassion costs nothing, yet accomplishes a great deal
  • Collaboration - We are respectful to everyone and are open, honest and fair
  • Ambition - We set goals to achieve the best for our patients, teams, organisation and our partners
  • Respect - We are stronger and better working together with and for our patients

Values are the very basis of compassionate leadership - they are effective in providing us with an ‘internal compass’ shaping how we behave and allowing us to work more independently to make the best decisions. Some people may view values as something ‘soft and fluffy’, but there is growing evidence to show that when values become more that words on a page and guide our day-to-day practice, they drive staff engagement, enhance both staff recruitment and retention, and help establish a culture of quality and safety.

When we allow our behaviours to step outside our values, we can have a significant impact not only on our colleagues but also on our patients. When someone is rude to us we can feel small or angry; these feelings can be imprinted on our emotional memory affecting how we think about ourselves and others and also how we behave. Research has shown that it is likely to reduce our cognitive ability by 61%, and even those who witness a rude exchange are 50% less likely to help others – it is understandable the impact this can have on our culture of safety and the experience of patients in our care!

Watch the video below to find out more about the work of Dr Chris Turner and his campaign ‘Civility Saves Lives’: