CLIC Improvement Support Officer Lydia Hulme combines her day job with volunteering for Guide Dogs for the Blind. She has recently been rewarded by winning the ‘Open’ category North East volunteer of the year award at an event in Newcastle. Lydia, and her guide dog Bertie, spend much of their free time giving talks to local schools and community groups and she won the award for working with Guide Dogs’ national communications team.


Lydia works with the team to improve their national strategy around communicating with volunteers to “provide valuable insight and considered, intelligent suggestions” for their recent campaigns. Displaying exactly the sort of qualities that have served her so well in CLIC, Lydia helped the national team engage with their target audience and co-produce information and campaign materials.


Well done Lydia!

The application window for Wave 11 is now open and we are looking for new schemes that enable staff to take forward improvements within their service aligned to the Business Objectives 2019/20 and organisational priorities.  

Engaging for Improvement focuses on identifying an idea for improvement, gathering information to understand and measure your change and help you engage with your own team and wider stakeholders.  The success of any improvement lies in engagement and involvement of the right people from the outset.  It is a six step approach designed to be worked through over a period of 20 weeks; Wave 11 will take place between August 2019 and January 2020, during this time the CLIC Team will actively support you to lead your improvement.

If you think Engaging for Improvement is something you are interested in follow THIS LINK to access an Expression of Interest Form complete and return this to the CLIC Team at info@theclic.org.uk by the 15th July 2019.

The Bright Ideas in Health Awards is now celebrating its sixteenth year. The Awards are organised by The Academic Health Science Network for the North East and North Cumbria (AHSN NENC).

Click here to find out more and submit an idea

The Awards celebrate the achievements of individuals and teams working within the NHS, industry and academia, who have risen to the challenge of telling how, and where, they believe that the services provided to patients can be improved, either through a technical innovation or through better service delivery.

Everyone can play a part in developing innovative solutions to the healthcare challenges that we face every day. The competition, depending upon the category, is open to all SMEs, NHS organisations and academic institutions in the North East of England and North Cumbria.

The Categories for the Bright Ideas in Health Awards 2019 are:

  • Development of an Innovative Device or Technology
  • Digital Innovation in Health and Social Care
  • Innovation Champion Award
  • Demonstrating an Impact upon Patient Safety 
  • Outstanding Research Collaboration with the NHS 
  • Demonstrating an Impact upon Quality Improvement 
  • Early Diagnosis and Precision Medicine Award 
  • Innovation in Education

Entries into the Bright Ideas in Health Awards 2019 are now open.

The closing date for entries is 31st July 2019. Finalists will be informed in October and invited to the awards ceremony.

Winners will be announced at the Bright Ideas in Health Awards ceremony, held on Thursday 14th November at the Hilton Newcastle Gateshead Hotel.

Click here to find out more and submit an idea

By Lydia Hulme, Improvement Support Officer with CLIC

Wednesday May 1st saw the completion workshop for the Wave 9 of CLIC’s ‘Engaging for Improvement’ 20 week programme. Using a range of the Cumbria Production System tools, teams reviewed their current state, collected data from staff, patients, and engagement meetings; and created a plan for their projects with the support of their CLIC Improvement Coaches. We saw some fantastic ideas implemented as part of this cohort, and celebrated with an afternoon of presentations, poster displays and table top talks in the CLIC Training Room.

One such presentation was from Jenny Wilson of the Specialist Palliative Care Team (SPCT), whose project was to improve patient experience by effective and compassionate DNACPR decisions across care settings. During their research, the group found that awareness of DNACPR decisions was poor and that patients’ decisions were not always respected. There were significant delays in the process between the patient discussion and the form reaching the patient; as well as gaps in training for nurses signing DNACPR. Their project resulted in the development of a new policy and accompanying SOP, new patient information leaflets, further audits of records, and a quarterly spot check audit of documentation. Ongoing, a review of DNACPR incidents will be completed in six months. The benefits of the project are many, but most importantly focus on better patient care by reducing anxieties and supporting care decisions across boundaries.

Another fantastic presentation was from Helen Farren and Elaine Lawson of the Children’s Community Nursing Services who had to defer from wave 8, and join us in wave 9. They drafted a new evidence based Trust policy for the management of pressure areas in children, as well as adopting a paediatric risk tool for pressure ulcer care and prevention in children and young people. The group noticed a gap in policy and a lack of good practice evidence, so created appropriate training and awareness with the aim of ensuring safe practice and improving patient care, whilst supporting and empowering staff.

Sue McHugh and Emma Aspden of the Specialist Dental Team from Furness and South Lakes completed a brilliant project which is already benefitting patients across South Cumbria. Their project was to create an Anxiety Management Pathway for dental phobic patients using CBT techniques. They collected data for pre and post treatment anxiety and studied wasted surgery time and cost implications for treating patients with sedation. Their enthusiasm throughout their presentation was infectious and the patients who were dental phobic prior to the intervention have since been successfully treated without sedation which has increased patient safety. The referral to assessment time for CBT patients is four weeks, compared to sixteen weeks for IV sedation appointments. Patient feedback was brilliant, not only had the CBT treated the patients’ dental anxiety, but made a positive impact on their general health and wellbeing. The project saw a 100% success rate and the team are hoping to roll the scheme out across Cumbria.

The completion workshop closed with remarks from Robin Talbot, Chair of the joint trusts and a presentation of certificates. The CLIC team would like to congratulate everyone who participated in the initiative and we look forward to celebrating your ongoing successes.  


Engaging for Improvement Wave 9 Case Studies – click here to find out more

  • Pressure Area Care for Children & Young People
  • Protecting Patients & Staff from Health and Safety Risks
  • Development of Competency Hubs
  • Supporting Staff with the Impact of Suicide
  • Collaborative Learning in Practice Model
  • Reducing Patients Falls on Ward 4
  • Anxiety Management Pathway for Dental Patients
  • Improving Risk Formulation
  • Patient Information
  • Continuing Healthcare Improvement Plan
  • Application of DOLS and Court of Protection Applications
  • DNACPR Decisions at End of Life


The application window for Wave 11 is now open. Wave 11 will be undertaken August 2019 to January 2020. If you think Engaging for Improvement is something you are interested in follow THIS LINK to access an Expression of Interest Form complete and return this to the CLIC Team at info@theclic.org.uk by the 15th July 2019.

The Horizons Team have an improvement related scheme that we thought you might be interested in which starts on 16 May 2019.

The School for Change Agents builds change agency which is the power, individually and collectively, to make a difference. It is about pushing the boundaries of what is possible, mobilising others and making change happen more quickly. They are more than a school. They are a movement of 15,000 people in the health sector building a community to create the boldest and most innovative new ideas in health and care. It is the most widely used skill-building programme for change in the NHS. The Community is entirely online, there are five interactive live webinars with the opportunity to catch up with the recordings afterwards. 

The School will provide you with the skills, confidence and community to make a difference in an ever-changing and evolving environment, and the skills to implement the NHS Long Term Plan through sharing the latest in change and transformation thinking. You will leave the School with the power to make change in your organisation. 

There will also be six modules on their e-learning platform, hosted by Futurelearn, in partnership with the NHS Leadership Academy. This will provide you with the opportunity to further your learning beyond the live webinars, offering opportunities for reflection on how to implement your learning. The entire course is free to join and take part in. If you want to receive accreditation and CPD for these modules, there is a nominal fee of £32. This may be useful for a range of professions, such as revalidation for medical and nursing colleagues. They will also make a number of free upgrades available to NHS staff and patients (‘experts by experience’). Details of this will follow in due course. 


The dates of the live sessions (which will be presented by Helen Bevan and Kathryn Perera) are below:

  • 16 May
  • 23 May
  • 6 June
  • 13 June
  • 20 June


These will take place at 3pm UK time and recordings of the live sessions will be made available afterwards. 

Sign up for the School