By Kimberley Little, CLIC Administrator

Earlier this month, we welcomed nearly 200 health and care staff from across Cumbria and beyond to our annual LOC in the Lakes event in Rheged, Penrith – our largest turnout so far! A highlight on the CLIC calendar, this was the fourth Learning Organisation Collaborative (LOC) Festival we have held and this year the focus was: We’re all Human - Skills for Safety. Over the course of the day, we heard from a range of engaging keynote speakers and everyone had the chance to attend 3 workshops from a selection of human factors related topics.

Opening the day, Stephen Singleton greeted a packed lecture hall where dozens of different organisations had come together to gain a further insight and develop their knowledge in human factors. Stephen helped set the scene for the day with the question ‘how do we as staff interact with patients, systems, processes and equipment to make everything we use as safe as possible?’.

Dr Rod Harpin welcomed the reintroduction of human factors training from the CLIC team and reiterated the importance of focusing on improvements in safety which we must deliver as a system.

We then heard from Andy McKenna, Managing Director of Amtrain Ltd who brought a different perspective from the rail industry on the importance of human factors. Sharing some hair-raising scenarios, he reinforced just how vital good planning and communication really is and the disastrous consequences when things go awry.

After attending the first workshop choice of the day, Professor Peter Spurgeon who is based in the Institute of Clinical Leadership within the Medical School at Warwick University, shared his hope that those in attendance understand there is a new thinking around patient safety that is proactive and orientated towards risk. He explained how medical leadership in itself is not the solution to many of the organisational problems but the creation by medical leaders of a culture of medical engagement probably is.

Wrapping up the day, Jonathan West who is based in Helen Hamlyn Centre for Design, Royal College of Art, shared his work trying to develop new processes, products and services aiming to make healthcare cheaper, more effective and safer whilst reiterating how we should always look at how things can be done better.

We are pleased to say that 94% of attendees to LOC in the Lakes gave us top marks for the day and we are already getting our thinking caps on for LOC in the Lakes 2020! Watch this space...