On Friday 6th September, CLIC hosted a visit from Hugh McCaughey (National Director of Improvement for the NHS), enabling him to see first-hand some of the work that has been taking place to transform the health and care services in the area.

For part of the visit, staff from Maple B/C/D Wards at Cumberland Infirmary welcomed Hugh and shared details of a Rapid Process Improvement Workshop (RPIW) that they participated in a little while ago, which focused on improving discharge from the ward. They were able to demonstrate how their work has continued to have a positive impact on care and treatment of patients accessing the ward. Notably this includes the use of fully electronic, Realtime notes during muti-disciplinary board rounds, removing the requirement to photocopy all patient notes prior to transfer to community settings.

Hugh also visited the Learning & Improvement Hub, a new learning space that is being developed by North Cumbria NHS Library and Knowledge Services as part of the Trust’s Engaging with Improvement programme, funded by HEE North Healthcare libraries and Doughty Charitable Trust fund.

The learning space will be next to the restaurant within the hospital at CIC and will accommodate workshops and drop-in sessions, and when vacant will provide staff with a place to study, including access to Wi-Fi and PCs. It will host training and workshops next month, and will be open for all staff to use after its official opening on 1st November. Look out for further information in Staff News, and you can also contact sheila.marsh@ncuh.nhs.uk directly if you have any queries.

For the final part of the visit, Hugh met with colleagues from ICCs and Primary Care who shared examples of collaborative working, and discussed the unique challenges that have been faced during work to integrate health and care services in the region.

Thank you to everyone who helped to host Hugh on the morning; it was a great opportunity to share examples of improvement work taking place in North Cumbria.