At the 2020 Unsung Hero Awards, Sir John Timpson made a keynote speech which is now being used as motivational video for the NHS.

Key points covered in the video (which we have shared below) are:

  • Upside down Management focuses on allowing those on the 'front-line' to lead with autonomy in their areas of speciality
  • The way front-line colleagues are looked after puts an extra 40% on turnover
  • By cutting out policy and process, your Trust will save money that can be spent on making colleagues feel special