Making sure patients have a positive experience is of utmost importance to North Cumbria Integrated Care NHS Foundation Trust, with a positive patient experience every time being one of the key principles of the NCIC way.

To enhance the patient feedback loop already in place, where the patient experience team receive a lot of feedback, patient story boards have been introduced to chart the patient’s journey which considers a range things such as confidence and trust, feeling safe, noise at night and thoughts about the people caring for them.

The feedback received is displayed in the relevant area and is used by the teams to make improvements to the care provided.

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