Over the past year, through the challenges of the pandemic, a number of teams at East London Foundation Trust (ELFT) have been using their quality improvement skills to focus on the topic of staff wellbeing and experience.

As we begin to cautiously emerge from restrictions and look to the future with hope, one of our biggest priorities has to be the wellbeing of staff. They have shared the stories below, which might provide you with some ideas to try out in your team:

  • Randomised Coffee Meeting to Tackle Isolation - The Quality Control and Performance team in Community Health Newham recently tested randomised coffee meetings to tackle the problem of isolation while people are working remotely. This involved the randomised selection of two people to meet virtually for a coffee/tea break and a chat once a week. Read more about what they learned and how they adapted this test. Read more...
  • A Cohesive Breakfast Club - The Mental health Law team have been testing a breakfast club before the working day starts on a Monday morning to check-in on each other after the weekend and for the week ahead. To find out what impact this test had on team cohesion and the working day, watch this video. Read more...
  • Improving the Experiences of New Starters - Tower Hamlets Child and Adolescent Mental Health Services (CAMHS) have tested shadowing, having a buddy system, welcome emails, having a champion role and orientation to improve the experience of new starters in their team. Read more about their story and see the ‘new starter checklist’ they have created. Read more...
  • GREATIX - Showing Appreciation for Team Members - The ‘Joy’ Specialist Children and Young People Services (SCYPS) 2.0 project have been testing ‘Greatix’, a tool for show appreciation to team members. Learn about the challenges they faced collecting feedback and the impact on team members, of paying someone a compliment. Read more...
  • Understanding Strengths and Possibilities - Newham Child and Adolescent Mental Health Services (CAMHS) tested how to improve their Appreciative Inquiry, a tool to help teams explore their strengths and possibilities, because doing this in a large group did not work well. Enjoy their story told in a puppet show. Read more...

 

At East London Foundation Trust the Enjoying Work programme, based on the IHI's Joy in Work Framework, helps teams that are looking for ways to increase their joy and satisfaction at work. Using QI to make progress towards this goal can give teams ideas to test and measure, whilst meeting other teams across the Trust looking to do something similar. Here are some of the ideas teams at ELFT have been testing:


The Working Well Handy Guide

This Working Well Handy Guide is designed to be used by teams and individuals to help them build staff satisfaction and wellbeing using a Quality Improvement (QI) approach. 

It has been built on East London NHS Foundation Trust’s (ELFT) learning from supporting over 40 teams through Enjoying Work projects over the last 4 years. ​

Access the Guide...


Putting People at the Heart of the Process

Starting a new job is rated as one of the most stressful life events irrespective of where you are in your career. The feeling of being overwhelmed in the first days of a job is common as new team members learn what is expected of them in their new role. 

Over the last two years, members of the Quality Improvement Department at ELFT have assembled an improvement project, specifically to improve the experiences of new starters joining the team. In this 5 minute read, explore the ideas that were tested and worked, and what the team is testing next.

Read more...