‘Not every change is an improvement but every improvement is a change; you can’t do anything better unless you can manage to do it differently’

- Eliezer Yudkowsky.

Throughout October we have been shining a spotlight again on improvement – helping you learn and connect with others across health and care to make a difference.

As our Improvement Month draws to a close, we would like to take this opportunity to thank our friends and colleagues who have shared their stories, joined our sessions, and helped spread the word. 

Change doesn’t have to be large scale to make a positive difference, small changes can have a BIG impact, and this month we hope to have inspired you to try out some improvements in your work area.

And remember, you can get in touch with us anytime to share the work you've been doing - just email us at info@theclic.org.uk, or share with us via Twitter, Facebook or LinkedIn.

In case you missed anything from our Improvement Month, here's a recap of some of the information, opportunities and stories we've shared:

WEEK 1: Understanding Value & Waste - Releasing time to care

During this week, we took a closer look at how listening and acting on what’s important to our patients helps us identify ‘value’ so we can release time or make savings. If we can understand what adds value, we can identify value in all our processes and pathways and maximise this whilst minimising activities that are wasteful or do not add value.

Take a look back at Week 1 for some useful tools, along with videos describing the '15 seconds 30 minutes' movement (plus some local examples of this type of improvement!).

In collaboration with NCIC's IM&T Training Team, we're also pleased to be offering a 'Microsoft Office 2013: Tips & Timesavers!' session on 12th November 10-11:00am. Find out more & book your place here...


WEEK 2: Measurement - How do you know if your change is an improvement?

Measuring for improvement does not have to be complicated, can be applied to small scale changes, and can show: 

  • How well the current process is performing
  • If we have reached an aim
  • If the changes have resulted in improvement
  • If the change has been sustained

 In this week we again shared some helpful tools, the Beech C Improvement Wall story (below), and later in the month we also shared an story on 'Reducing polypharmacy for better patient outcomes' (below): 


WEEK 3: The safety of the people who use our services

During this week, we focused in particular on the safety of the people who use our services, which should be absolutely central to any improvement we make. 

We had an interesting article on 'Involving Patients in their Safety', more useful tools, as well as this Improvement Story on Community Health Pathways:


WEEK 4: Co-Production - Working together with the people who use our services

This week saw us focus on co-production, and how working in partnership with the people who use our services ensures we get the very best out of our improvement work.

We described what co-production is, the benefits, and offered some helpful tips on how to get stated. We also shared these fantastic stories and opportunities:

Co-Production Case Study Workshop: The Copeland Community Stroke Prevention Project - 1st December, 10:00 AM to 10:45 AM, Virtual

A co-production success story: The LINK service for children and young people

Co-Producing the LeDeR Annual Report:


A greener NHS and social care...

We couldn't talk about improvement without taking some time to think about the sustainability of the work we do. Take a look at some useful information and opportunities to get involved here...

In in collaboration with North Cumbria Knowledge and Library Services, on 12th November 1-1:30pm we are also holding a Lunch & Learn session titled 'We need to talk about climate change…'. In this short presentation, Anna Foster (Trust Lead for Strategy and Sustainability, CNTW) will describe the series of ‘climate conversations’ held earlier this year at the Trust to raise awareness of sustainable healthcare and their Green Plan, empowering colleagues to raise these issues within their own teams. No need to book - get the MS Teams link here...


Supporting Improvement: The Knowledge and Library Team

Our Knowledge and Library colleagues work hard to enable health and care professionals to make the best use of evidence obtained from research. Read more about the work they do, as well as a case study on access to Hepatitis C testing here...


NHS England Quality Improvement (QI) Learning

Find out more about the range of FREE online improvement courses NHS England are offering to staff working at all levels across health and care here...


Thank you again! Keep on improving...