Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.

Monthly Focus - #MentalHealth #MentalHealthAwarenessWeek


LOC in the Lakes 2022 – Virtual Sessions! LAST CHANCE FOR BOOKING!

We are offering some fantastic virtual sessions on 18 and 19 May following the LOC in the Lakes Carlisle Racecourse event. These will focus on ‘Working differently for population health – inspiring change to reduce inequalities’:

  • Introduction to Let’s Talk Bereavement Project
  • Suicide Prevention Overview Tutorial 
  • Supporting Patients into Volunteering
  • Collaborative approaches to addressing health inequalities through the arts
  • LUNCH & LEARN - Health Literacy for Health Equity: You Can Make a Difference
  • Personalised Care - Start the Conversation

Find out more & book...

MECC - supporting the physical health of people with severe mental illness       

10 May 2022 │ 1:00pm - 2:00pm

This webinar will raise awareness of the 'mortality gap' for people with SMI and suggest how increased risk of physical health problems can be identified and how we can support people to reduce this risk.

Prof Carolyn Chew-Graham will outline the evidence for the higher mortality from physical health problems in people with SMI. David and Carolyn will discuss what can be done to better identify and manage physical health problems in people with SMI. We will highlight opportunities for all health and social care practitioners to help people with SMI manage their health. Learning objectives include:

  • To raise awareness of physical health problems in people with SMI and the resulting 'mortality gap'
  • To help participants identify how they can identify risks of, and established, physical health problems and work with people with SMI to reduce the impact of physical health problems

Sign up by clicking the following link:



Challenging mental health inequalities

Certain population subgroups are at higher risk of mental health problems because of greater exposure and vulnerability to unfavourable social, economic, and environmental circumstances.

These intersect with factors including gender, ethnicity and disability, with devastating circumstances in many cases.

Look at the Mental Health Foundation pages on the work being done at tackling inequalities to improve Mental Health via the link below: 


The Hub of Hope is the UK’s leading mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place for the first time.

Access at or download the App on your mobile


Useful tips

Why not try @PAPYRUS_tweets #30DaysofSelfCare calendar. This can be accessed via the link below: 

Opportunities for staff and volunteers in personalised care specific roles


Mental Health Network and Training Event 

Taking place on Thursday 23rd June 2022 at The Oval, Salterbeck, Workington, this event will provide a mixture of group and workshop sessions. With some virtual training events throughout the following week. Learning goals:

  • Opportunities for networking and connection with others in similar roles
  • Opportunity to meet Third Sector organisations who help support service users with mental health conditions in their communities
  • Soft skill training so staff can have more skilled and meaningful interactions with service users with mental health issues
  • Education and awareness on the current secondary mental health services, referral routes and support services as well as on the link between substance abuse and mental health

For further information please contact Laura Heaton-Sutton (Personalised Care Project Lead) via email at 

Personalised Care Institute (PCI) Virtual Conference

8th/15 June 2022 │ 9:00am - 1:00pm

The conference, titled ‘Personalised Care at Scale – Working with multidisciplinary teams’, will be broken into two sessions, with the first focusing on personalised care across multidisciplinary teams and the second on delivering personalised care training at scale. Multiple world-class speakers will be delivering over the course of the two days.

To book your place click the following link:

If you have any further queries, please do not hesitate to contact – Personalised Care Project Lead, or