Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.

Monthly Focus... Shared Decision Making - “What Matters to you?”

A guest post for the Personalised Care Institute (PCI) from Dr Michelle Howarth, senior lecturer in nursing at the School of Health and Society, University of Salford on ‘What matters to a person’ and the impact of asking the question. What matters? (

Shared Decision Making 

‘No decision about me, without me!’

Shared decision making (SDM) is a process by which people are supported to understand their options and are given the opportunity to consider relevant information that might influence their choice. Shared decision making is part of the NHS Long Term Plan’s commitment to make personalised care business as usual across the health and care system.

Sign up for a free Personalised Care Institute (PCI) account and access the free 30 minute e-learning session at:

This e-learning is now compulsory for all Primary Care staff who are patient facing and must be completed by 30th September 2022 – so get yourself ahead of the game!

New Teachback video for personalised care 

The Personalised Care Institute (PCI) has launched a short video on Teachback consultations, login required, which is a follow on from its Shared Decision Making (SDM) module. Teachback is an evidence based technique for clinicians to use during consultations to ensure people understand information they have been provided and can make use of it. It is particularly helpful when talking to people with limited or lower levels of health literacy, supporting them to participate in decisions and choices about their health and care. For the latest updates and information on SDM please visit our collaboration platform or contact the team 

Training and development opportunities for all...

Personalised Care – Start the Conversation

The course will cover an introduction to what Personalised Care is and the skills needed to begin embedding Personalised Care conversations and Shared Decision Making in Health and Care. It will challenge practice with the aim to changing mind-set of workers and volunteers so that personalised care becomes part of everyday practice. This will hopefully enable staff to also share best practice and will therefore impact positively on service user and patient outcomes.


  • Improve knowledge of Personalised Care
  • Embed a Personalised Care approach in practice
  • Enable staff and volunteers across Health and Care to start a Personalised Care Conversation
  • Encourage staff to share their approach and knowledge with others
  • Improve care delivery and outcomes for service users across the sectors by working in coproduction

Book your place here...

ALSO - Share with your colleagues using this downloadable poster:


The role of Personalised Care in tackling health inequalities

The Covid-19 pandemic has exacerbated and has brought pre-existing health inequalities into sharp focus. But what can we learn from the last 2 years and how can health professionals close the health gap? What can healthcare professionals do when individuals facing greatest deprivation are not only experiencing higher risk of exposure to the virus whilst already living with existing poor health and multiple comorbidities?

Through a series of practical examples and case studies showcased by our guests, this episode explores the role of personalised care in reducing health inequalities through shared decision making, multidisciplinary collaboration, local community connections, patient engagement and patient empowerment.  

This episode is being hosted by Personalised Care Institute Ambassador Dr Bogdan Chiva Giurca who is joined by three very special guests: Dr Bola Owalabi, Director of Health Inequalities NHS England and NHS Improvement, Dr Selena Stellman – General Practitioner, and Dr Benjamin Ellis – Consultant Rheumatologist.

To listen to this podcast click on the link below:

Further podcasts can be found at The Personalised Care Podcast clips -

Upcoming events for staff and volunteers in personalised care specific roles...

‘Improving Access’ – Communities of Practice Network and Training Event 

Taking place on Wednesday 14th September 2022 via MS Teams, this event will provide a mixture workshop sessions and a panel of third sector experts to discuss barriers to accessing services and how we can meet the challenges of these barriers. This will be followed by some virtual workshops and learning opportunities throughout the following week.

Book your place now via CLIC at:

For further information please contact Laura Heaton-Sutton (Personalised Care Project Lead) via email at 

Connect 5 Mental Wellbeing Training

Connect5 is a mental health promotion training programme that increases the confidence and core skills of staff and volunteers so that they are more effective in having conversations about mental health and wellbeing in a Personalised way. Connect5 focuses on training individuals to enable them to support better mental health, resilience, and ultimately improved wellbeing.

A course will be being run on the 18th (full day) and 19th October 2022 (half day). At Wigton Learning Space If you are interested in attending, or for more information please get in touch by emailing 

If you have any further queries, please do not hesitate to contact – Personalised Care Project Lead, or