At the 2020 Unsung Hero Awards, Sir John Timpson made a keynote speech which is now being used as motivational video for the NHS.

Key points covered in the video (which we have shared below) are:

  • Upside down Management focuses on allowing those on the 'front-line' to lead with autonomy in their areas of speciality
  • The way front-line colleagues are looked after puts an extra 40% on turnover
  • By cutting out policy and process, your Trust will save money that can be spent on making colleagues feel special

Trying to reflect on just exactly why the Covid-19 emergency has been such a catalyst for innovation AND how we can avoid slipping back to some of the less useful old ways when the crisis is over (some ways we used to do things obviously need to stay!) is not that easy. 

Working with colleagues in NHS Improvement (NHSI), together we have written a brief article (see here) about a draft reflection tool the Vital Signs* team are working on.

The core messages are simple: all of Kotter’s steps matter when changing things; improvement science (as in our own Cumbria Production System) is critical.

Try it out yourself and let us know if it helps your reflections:

*"Vital Signs" is a support system NHSI have for a group of Trusts trying to embed the NHS improvement practice as their way of working towards outstanding


By Karen Kirk, Organisation Development & Leadership Manager with CLIC

COVID-19 has meant that we have had to suspend our non-clinical programme of work for the last 3 months. We are now starting to reschedule and refresh our offer in light of the current situation, work pressures and social distancing restrictions. We are excited to be developing some virtual training and videos to support classroom based activities. Here is a flavour of what is to come:

  • Bitesize service improvement sessions including: Value & Waste, Process Mapping, Measurement and Problem Solving
  • Delivering meaningful one-to-one conversations to support staff
  • Coaching refresher taster sessions
  • Conflict resolution/performance management
  • Personal resilience – managing your emotional systems

These sessions will start to become available throughout July, and will allow you to attend virtually either from home or your work base.


In these challenging times we find ourselves in, the CLIC Team thought it would be helpful to share some tools, resources, articles (and anything in between!) that may prove useful to all of you working in health and care across North Cumbria.

These are things that the CLIC Team are using themselves, enabling us to be a little more resilient and well in current circumstances.

We will be adding to this page over the coming weeks, and we will be including it within each of our eBulletins as a reminder that it's here and available to access anytime.


So, here are some things we're finding useful...


June 2020

Managing your own Personal Resilience

CLIC have been partnering with an organisation called Go Engage for a number of years now. Through them we can now make available some additional resources to help you manage your own wellbeing and resilience during this difficult time. The links below contain some short (5-15 minute) guided sessions:


May 2020

Inner Engineering Online - Complete Programme for Inner Wellbeing

FREE for all Healthcare Personnel Worldwide. Experience Inner Engineering with Sadhguru in your own space, at your own pace. Inner Engineering Online is comprised of seven 90-minute sessions that impart powerful tools from the ancient science of Yoga, with the potential of transforming the very way you live, conduct and experience your life: 

Ian Rigg from the team said: "I did the course last year and paid normal price for it and it was well worth it. They are now offering it free to health care workers, so what are you waiting for!!!"

Free Yoga Classes for Key Workers

The Yoga Studio Carlisle is offering a series of free, 1 hour online stress relief yoga session for key workers. Access is via a private Facebook Group ('FREE CLASSES FOR KEY WORKERS'), which can be found through ‘The Yoga Studio Carlisle’ page. Or alternatively, you can visit for more information on other classes you can access at this time. 

The studio has also created a number of 10-15 minute yoga sessions, including a 10 minute standing session that can be done at work to ease tension. The sessions are available to view on NCIC's staff website: 

COVID-19 Literature Search Bank

Health Education England (HEE) has created a central repository for good quality literature searches on COVID-19 with the aim of saving time and reducing duplication across NHS Libraries. A range of topics are covered within the searches, for example: admissions; prevention; PPE; complications; and recovery. 


April 2020

Covid-19 Wellbeing and Mental Health Resources

Covid-19 has now had a far reaching impact on people right across the world and it’s important during this time to take care of your mind as well as your body. A new Covid-19 Wellbeing and Mental Health booklet has been pulled together by Every Life Matters, and contains practical information about things you can do now to look after your mental health and wellbeing, and how you can support others:

The North East and North Cumbria’s Suicide Prevention Network website is also now live, covering the whole North East and North Cumbria area. The website will provide resources for people seeking help about suicide and mental wellbeing and for people who work in suicide prevention. It will also include guidance for those who have been bereaved by suicide: 

Dr Rick Hanson: The Neuroscience of Lasting Happiness

Practical self-help resources to overcome the brain's negativity bias and find more happiness, self-worth, love, and peace in your life:

Rachael Davies from the team said: "I find these resources useful in gaining insight in to the brains bias to focus on negative experiences, it has helped me to develop tactics for appreciating the good and grounding me in the present moment, as opposed to mulling over the past and worrying about the future"

Free access to wellbeing apps for all NHS staff

Experiencing a pandemic can be very unsettling for some people and has the potential to impact an individual’s mental health. There is now free access to wellbeing apps for all NHS staff until the end of December 2020. To access these apps, please click on the link to the NHS Employers website: 

Harvard Business Review: That Discomfort You're Feeling Is Grief

"If we name it, perhaps we can manage it" - An article describing how David Kessler's ideas on grief relate to the coronavirus pandemic, and how we might manage what we're feeling: 

MBTI Type Tips for Living and Working in Corona Times

The Myers-Briggs Type Indicator (MBTI) framework identifies specific activities to help us deal with the changes and practice self-care, in this challenging and uncertain time of Corona outbreak. Here are a few tips that we can use to lean on the best sides of our MBTI personality types:

Amy Aitken from the team said: "Individuals that know their MBTI preferences will know how powerful this tool is in terms of life-long personal development. Here is a great resource from the MBTI company which I hope you will find useful"

Mindfulness Resources for Staff

At present, our usual rolling programme of free mindfulness based interventions for staff has taken a pause. During this time, our mindfulness facilitator Ian Rigg has been offering weekly online mindfulness practice sessions for staff. These sessions are aimed at staff who have some experience of mindfulness, however, if you don’t have experience and would like to participate, then feel free to contact Ian ( and he can answer any questions you may have and send you an invitation. 

The Mindfulness Initiative have put together a range of resources available for Health and Care Staff:

The mindfulness community has made an effort to offer a variety of free mindfulness resources available to all - see the link for further details: 

Outlook Time Saving Hints and Tips

At LOC in the Lakes 2020, Peter Skelhorn and Karen Gooding (IM&T Training, North Cumbria Integrated Care NHS Foundation Trust) shared some great time-saving tips for Outlook:

Amy Aitken from the team said: "With more people working from home, many of us are finding ourselves relying on emails now more than ever. This is a really useful guide on how you can manage your emails better, and ultimately save yourself some time"

Psychology Tools: Unhelpful Thinking Styles

An information handout describing common cognitive biases, and providing a simple reminder about being kind to ourselves:

Amy Aitken from the team said: "Time and time again in conversations with colleagues across the system I hear them adopting 'unhelpful thinking styles', and I recommend this as a visual prompt to remind people to be objective, and kinder to themselves - it certainly works for me!"

Resilience "A Journey of Becoming" Masterclass Series

Join the University of Cumbria for their FREE online Resilience Masterclass, where a range of National experts, Cumbrian Practitioners and University lecturers will explore key themes focused on business resilience. Starting Thursday 23rd April, 1-2pm: 

The BMJ Visual Summary - Covid-19: Remote Consultations,
 A quick guide to assessing patients by video or voice call

This graphic, intended for use in a primary care setting, is based on data available in March 2020, much of which is from hospital settings in China. It will be revised as more relevant data emerges:

Stephen Singleton from the team said: “GPs will clearly find this useful (we all want to be on the same hymn sheet!) but it helped me to visualise what GPs were doing and I thought the graphic on the right about symptom prevalence (clinical characteristic) was very informative”