Are you a leader or line manager working in health and care in Cumbria? Do you have staff with underutilised skills and experience, who would benefit from being re-energised in their own development? Perhaps they’ve reached the mid-point in their career, and aren’t sure what’s next? 

We’ve got a fantastic new offer to support you in having Person-Centred Career Conversations

According to Manpower Group, the impact of having a career conversation with an individual can be huge:

76% say they feel more engaged in their work │ 75% say they are happier in the work they do │ 73% say they are more likely to stay with their employer

So what is a ‘career conversation’?

A career conversation is not a performance review or appraisal – it’s an honest, open discussion between employee and manager which supports the employee in developing their goals and plans.

Here in Cumbria we have made a commitment to growing talent, developing people at all levels within organisations and providing support for their career progression – we want everyone to feel supported and valued.

In having career conversations with staff, leaders and line managers can begin to understand the work and life challenges individuals face, support their overall wellbeing, and can help to give individuals new purpose and feel a stronger sense of belonging. Staff can feel re-energised and re-engaged, ultimately improving patient/service user care.

So make the most of this opportunity, and join us on one of our upcoming virtual sessions delivered in collaboration with the award-winning andpartnership:

If you have any questions about Person-Centred Career Conversations, please get in touch with us via 

The Patient and Carer Involvement Team at CNTW has been shortlisted for the Innovation in Mental Health Award at this year’s national Health Business Awards. The team have been recognised for their pioneering approach to establishing Peer Support throughout the organisation. 

The Trust began employing Peer Supporters in 2012 to improve the support that patients and carers receive. There are now 54 Peer Supporters working across CNTW.  

Peer Supporters are people who have ‘been there’, who can use their own lived experience of mental health difficulties to offer hope and help others on their journey to recovery. They also help other staff to empathise with and understand those they care for. The input and unique perspective of Peer Supporters has become highly valued by colleagues at all levels of the Trust.

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We wanted to take this opportunity to wish all of you a Merry Christmas and a Happy New Year.

As we move towards the end of 2021, we are still facing uncertainty over the pandemic and have the prospect of a hard winter ahead. 

We would like to recognise the tenacity and commitment of our colleagues in health and care who continue to do their best for the people of Cumbria, and say ‘thank you’ for all that you have done this year.

We have seen and shared some great examples of people working together, putting their learning into practice, and making service improvements that will benefit our communities.

Now more than ever, it is important to look after yourself and each other.

The CLIC team look forward to supporting you to continue to connect, learn, and make improvements together in 2022.


NCIC has been rated as one of the best places for trainee doctors to complete their Emergency Medicine training in a recent survey. The Emergency Department has been ranked 16th nationally for training out of over 200 Trusts across the UK.

The 2021 GMC Trainee Results reveal that once again the North East and North Cumbria are top of the class for postgraduate medical training. The region has also been number one for overall satisfaction for seven out of the past eight years.

Emma Farrow is an emergency medicine consultant at NCIC, she is also head of the A&E department in Carlisle and the medical lead for advanced practice for NCIC. She said: 

“I’m thrilled to have been recognised by the GMC and our trainees. I think students here are pleasantly surprised by what’s on offer in our region in terms of case mix and the amount they can learn by completing their training here. North Cumbria is very different from other regions in the fact that we deal with major and minor trauma cases as well as paediatric care as part of our speciality. The mix of patients that we deal with give our trainees a very different experience to say an inner city hospital.”

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Below is a glimpse of what we've got coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!

Coaching Skills Workshop

9 December │ 9:30am – 4:30pm │ People First Conference Centre, Milbourne Street, Carlisle, Cumbria, CA2 5XB

Enabling individuals to communicate using core coaching skills in their relationships with their staff and colleagues.

Find out more & book…

LUNCH & LEARN - StartWell EndWell: A practical framework for fostering team connection, psychological safety, and effectiveness

10 December │ 12:30pm – 1:00pm │ Virtual: Microsoft Teams

StartWell>EndWell was developed by North Bristol NHS Trust’s senior clinicians, lead psychologist for staff wellbeing, quality improvement team, and perform team during the early stages of covid19. It has been designed to provide a practical approach to support colleagues and to promote effective teaming particularly during challenging periods.

No need to book – find out more & get the joining link…

Exploring Personality Preferences: Myers-Briggs (MBTI) Feedback Session

16 December │ 9:15am – 12:45pm │ Botcherby Community Centre, Victoria Road, Carlisle, Cumbria, CA1 2UE

Join us on this session to explore and discover your MBTI personality preferences, ultimately developing your self-awareness and emotional intelligence.

Find out more & book…

Tools for Co-Production: Bitesize

16 December │ 3:30pm – 4:30pm │ Virtual: Microsoft Teams

A short, virtual workshop to get to know the key tools needed to start to build effective relationships with partners and service users for better patient outcomes.

Find out more & book…

Leadership Support Circles: Be inclusive in the way you lead

6 January │ 9:30am – 10:45am │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. It provides a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…

Physical Activity for the Prevention and Management of Long-Term Conditions

13 January, 3:30pm – 5:00pm, Virtual: Microsoft Teams    OR    16 March, 3:30pm – 5:00pm, Virtual: Microsoft Teams

The 90 minute session will increase healthcare professionals’ (HCP) knowledge of the current Chief Medical Officer’s (CMO) guidelines for physical activity and how to provide brief advice during consultations. If you’re working as a HCP or managing a workforce of HCPs, you can help make a difference to patients’ lives and support those who have become deconditioned during the pandemic. 

Deaf Awareness and Sign Language

Award-winning Signs4Life is leading efforts towards a society in which people with disabilities have full access, and are working to raise the public and political awareness of disability provision. CLIC has collaborated with Signs4Life to bring you three virtual Deaf Awareness and Sign Language workshops. 

Cumbria Improvement System Toolkit

26 January │ 10:00am - 12:00pm │ Virtual: Microsoft Teams

This workshop will help you to understand some basic service improvement tools and methods that will help you to make successful improvements in your practice for the benefit of patients and service users.

Find out more & book...

Organisation Development (OD) Network: January 2022

26 January │ 2:00pm - 4:00pm │ Virtual: Microsoft Teams

The OD network will focus on building OD knowledge and capability in the North and West Cumbria health and care system. It has been set up to support leaders and staff to come together to learn, share experiences and gain support and coaching expertise.

Find out more & book...

Leadership for Co-Production: Bitesize

27 January │ 10:00am - 11:00am │ Virtual: Microsoft Teams

A short, virtual workshop to inspire managers to build their confidence and capability around driving patient-led service improvements.

Find out more & book...

Leadership Support Circles: Encourage Everyone to Talk 

31 January │ 2:00pm - 3:15pm │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. It provides a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…

Lunch and Learn - Supporting Patients into Volunteering

1 February │ 12:00 - 1:30pm │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Social Prescriber, Macmillan or a Living Well Coach then this session is for you!

Find out more & book…