We are delighted to say that 2 new Leading Sustainable Change cohorts are available to book. The Carlisle cohort starts in May 2019, and the Whitehaven cohort starts in October 2019.

Leading Sustainable Change is a 5 day programme aimed at anybody across the system in a leadership role where they are leading teams, or leading and influencing across teams. 

In return for your commitment to this 5 day programme (delivered over a 4 month period) you will get the latest thinking, expertly facilitated, to help you thrive as leaders in our complex and emergent Health and Social Care System in West North & East (WNE) Cumbria. 

The programme will equip you with practical tools and techniques to help you to lead change in your service and across the system, as well as the opportunity to develop personal insight and behaviours to enable such change.

Unsure if it’s for you? We have some great testimonials from past attendees you can take a look at.  

For further details and to book, please go to our events page: www.theclic.org.uk/training-and-events/training-and-events  

By Kimberley Little, CLIC Administrator

Earlier this month, we welcomed nearly 200 health and care staff from across Cumbria and beyond to our annual LOC in the Lakes event in Rheged, Penrith – our largest turnout so far! A highlight on the CLIC calendar, this was the fourth Learning Organisation Collaborative (LOC) Festival we have held and this year the focus was: We’re all Human - Skills for Safety. Over the course of the day, we heard from a range of engaging keynote speakers and everyone had the chance to attend 3 workshops from a selection of human factors related topics.

Opening the day, Stephen Singleton greeted a packed lecture hall where dozens of different organisations had come together to gain a further insight and develop their knowledge in human factors. Stephen helped set the scene for the day with the question ‘how do we as staff interact with patients, systems, processes and equipment to make everything we use as safe as possible?’.

Dr Rod Harpin welcomed the reintroduction of human factors training from the CLIC team and reiterated the importance of focusing on improvements in safety which we must deliver as a system.

We then heard from Andy McKenna, Managing Director of Amtrain Ltd who brought a different perspective from the rail industry on the importance of human factors. Sharing some hair-raising scenarios, he reinforced just how vital good planning and communication really is and the disastrous consequences when things go awry.

After attending the first workshop choice of the day, Professor Peter Spurgeon who is based in the Institute of Clinical Leadership within the Medical School at Warwick University, shared his hope that those in attendance understand there is a new thinking around patient safety that is proactive and orientated towards risk. He explained how medical leadership in itself is not the solution to many of the organisational problems but the creation by medical leaders of a culture of medical engagement probably is.

Wrapping up the day, Jonathan West who is based in Helen Hamlyn Centre for Design, Royal College of Art, shared his work trying to develop new processes, products and services aiming to make healthcare cheaper, more effective and safer whilst reiterating how we should always look at how things can be done better.

We are pleased to say that 94% of attendees to LOC in the Lakes gave us top marks for the day and we are already getting our thinking caps on for LOC in the Lakes 2020! Watch this space...

We are pleased to announce that new dates have been released for the 3 day Building Capability for Improvement course. If you would like to learn how the CPS tools can help you to reduce spend, release more time to care for patients, reduce waiting times by identifying waste in your processes this is the course for you…

We have also designed a new Cumbria Production System course called Pathway Visualisation and dates are now available. This workshop will enable you to use mapping to understand and improve the patient journey, identify opportunities for improvement, improve flow, recognise value and reduce waste.

For dates, venues and booking information, please visit our training and events page.

NHS organisations in Cumbria have united to celebrate the achievements of their staff as part of a new scheme.

The WeCelebrate staff recognition awards celebrate staff from across the health system including those from Cumbria Partnership NHS Foundation Trust (CPFT), North Cumbria University Hospitals NHS Trust (NCUH), NHS North Cumbria Clinical Commissioning Group (NCCCG) and Primary Care. The awards have been designed to promote and celebrate the fact that organisations continue to work together more closely.

Staff were asked to nominate colleagues who they felt deserved to be recognised for going the extra mile. A panel of judges then followed a rigorous process of shortlisting the winners. A small celebration event was held at Stoneybeck Inn near Penrith for all the winners.

Professor Robin Talbot, Chair at CPFT and NCUH, said: 

“I’d like to congratulate all of our winners this year for our first WeCelebrate staff recognition awards. Not only are you a credit to the NHS but you are also a credit to our patients in Cumbria. I know we received many brilliant and worthy nominations which gave the judging panel a tricky job when it came to picking the winners. Congratulations again to our winners.”

The awards comprised of five categories plus a Chair’s award; the winners of each are:


Outstanding Service Improvement:
Maternity Information System Project Team (CPFT and NCUH).

This was a project group who came together to look at ways to improve maternity services. The project has helped the service in various ways including: 

  • A significant reduction in the duplication of health records
  • Staff have more time to provide care for patients
  • Patient care plans are now more personalised


Outstanding Leadership:
Susan Blakemore, Chief Executive at Cumbria Health on Call.

Susan’s leadership has resulted in many highlights including the trail-blazing of several admission avoidance schemes to reduce pressures on A&E attendances, hospital admission and the ambulance service. 

Susan’s mantra is for the right patient to be seen by the right clinician at the right time and she strives for excellence in all that she, and the service, does.

Although Susan wasn’t able to be at the event Dr Neil Margerison, the medical director of Cumbria Health on Call, accepted the award on her behalf.


Outstanding Individual:
Josephine Harbison, Team Leader, Older Adults Mental Health, South Lakes (CPFT).

Through Josephine’s role as team leader, she has supported her team to become the best they can be by being highly motivated, driven and constantly looking at ways they can develop. Josephine has implemented good and efficient ways of working which have both positively impacted on the service and also service users.

Josephine said: “It’s amazing I’m really proud, but it really is about the team. They are a good team and it’s a good place to work. They make a stressful day at work worth it.”


Outstanding Team of the Year – Clinical:
Emergency Department Nursing Team Cumberland Infirmary (NCUH).

The Emergency Department Nursing Team at the Cumberland Infirmary have been working hard to demonstrate excellent levels of care and compassion. They respond quickly and professionally to emergencies as they arrive, no matter how busy the departments is, they always demonstrate the ability to adapt to the situation.

Evidence of their hard work has recently been demonstrated by the trust being ranked in the top 15 in the country for Emergency Department performance, an incredible achievement for a team working under significant pressure on an almost daily basis.

Rebecca Hill from the team said: “It’s wonderful! It’s amazing to be recognised for all we achieve despite all the pressures we face on a daily basis.”


Outstanding Team of the Year – Non Clinical:
North Cumbria Clinical Commissioning Group Better Health at Work Team (NCCCG).

Last year NCCCG began working towards their Better Health at Work Award. This is an award for employers to look at ways to address health issues within the workplace.

The team identified three target areas for staff where they rolled out creative and innovative programmes to get staff involved. This included lunch time walks, mental health awareness sessions and CPR/First Aid Training, plus much more. The team also organised an NHS70 themed local Parkrun which was then taken up nationally up and down the country.

Jo Percival from the team said: “It’s lovely for the staff to be recognised for the contribution to do their best for our patients and their families.” 


Chair’s Award:
Speech after stroke team and volunteers

The scheme is part of the speech and language therapy department in west Cumbria where therapists and volunteers work in providing a speech and language therapy service to stroke patients. The scheme is totally dependent on the trained volunteers. The volunteers provide an outstanding contribution to supporting stroke patients and give over 250 hours of their time each month to support people who have had a stroke.

Alison Tams from the team said: “It’s lovely and so nice, these volunteers deserve all the recognition they can get. Many of the volunteers have helped for more than a decade and it is such a lovely light hearted group of people. I’m really proud of them.”


Robin added:

“We also want to give special recognition to a couple of other areas we feel deserve to be highlighted including the NHS 70th birthday celebration. To celebrate this the NHS in Cumbria hosted numerous celebration events across the county to thank NHS staff for their continued hard work and to also promote the NHS to the public. This involved tea parties, large events showcasing our services, plus a cathedral service. All of this wouldn’t have been possible without the support from our staff working in the NHS.

“Secondly we’d like to recognise all of our teams who pulled together when the ‘beast for the east’ arrived last year. The snow may have caused chaos but in true Cumbrian spirit our health and care teams worked together to prioritise and reach patients.”