Below is a glimpse of what's coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!


Leadership apprenticeship opportunities

Want to do some real learning in 2022? 

We are offering some fantastic apprenticeship opportunities in partnership with North Cumbria Integrated Care NHS Foundation Trust this year.

The Systems Thinking in Practice Postgraduate Diploma Apprenticeship is open to individuals working in health and care in north and west Cumbria.

Deadline for expressions of interest is Friday 24th June, so be sure to get yours in soon! Find out all you need to know here...


Person-Centred Career Conversations

Providing our health and care workforce with rewarding careers and the opportunity to develop their skills can help people find joy in their work and encourage them to stay working with us in Cumbria for longer. 

We have created some person-centred career resources to support managers to have positive conversations with their teams regarding the development and support they need to thrive in their role and develop their career should they choose to do so. Access the toolkit here...

Person-centred career conversation training is available for managers who benefit from group learning or applying skills practically through conversation. Please see below for dates which are now available to book:


Mindfulness Based Living Course

Mindfulness promotes a way of being that helps us to take better care of ourselves and lead healthier lives. It also enables us to access inner resources for coping effectively with stress, difficulty and illness.

We are pleased to share that we have new Mindfulness dates available to book now! You can register to any one of the five introductory training dates on offer (Intro A, B, C, D, E). If you wish to continue onto the full 8-week programme, you must contact events@theclic.org.uk to confirm if you wish to attend - either the Tuesday dates (Cohort 38) or Thursday dates (Cohort 39) - then we will register your place for you.

8 week course dates and locations: 

  • Cohort 38 - Tuesdays at 2:00pm - 4:00pm - Venue: Workington Hospital Health Education Room, Park Lane, CA14 2RW. September 27th, October 4th, 11th, 18th and 25th, then November the 1st (off the 8th), 15th and end on the 22nd November
  • Cohort 39 - Thursdays at 9:30am - 11:30am - Venue: Solway House Business Centre, Scafell Room, Parkhouse Road, Kingstown, Carlisle, CA6 4NF. September 29th, October 6th, 13th, 20th and 27th, then November 3rd (off on the 10th), 17th and end on the 24th November

Action for Happiness: Vulnerability as Strength

9 June 2022 │ 7:00pm - 8:00pm │ Virtual: Zoom

At this special event, wellbeing campaigner Meg Zeenat Wamithi will encourage us to talk more openly about our mental health and explain how and why. She'll share how being vulnerable can become a vital source of strength rather than a weakness.

Find out more & book...


Improvement Network: June 2022

15 June 2022 │ 9:30am - 11:00am │ Virtual: Microsoft Teams

The improvement network has been set up to support north and west Cumbria health and care services to come together to learn about improvement, share experiences and gain support and improvement coaching expertise.

The topic for our June event is ‘Collaboration for Improvement’. We will be looking at how working with others on your improvement project can bring about more successful change outcomes. This will include how to engage people from the start and ensure collaborative working throughout with the end-user in mind.

Find out more & book...


NELYA Event: Lunch and Learn: Rethinking Resilience

15 June 2022 │ 12:00pm - 1:00pm │ Virtual: Microsoft Teams

This session aims to offer the audience an opportunity to hear how disability can positively impact upon performance, achievement and leadership qualities.

Find out more & book...


Family Matters Cumbria: Reducing Family Conflict Awareness Session

16 June 2022 │ 9:15am - 1:00pm │ Westlakes Science Park, Moor Row 

Family Matters Cumbria is raising awareness of family conflict and offering training and resources to those working with or in contact with families...schools, volunteers, practitioners, DWP, health colleagues.

The events will give an overview of Family Conflict, the impact it has on children and provide information, pathways and resources to help you identify Family Conflict and understand a bit more about what you can do to help. 

Find out more & book...


Delivering Care Effectively – effective processes

20 June 2022 │ 2:00pm - 3:30pm │ Virtual: Microsoft Teams

Aimed at anyone wanting to develop their management skills, this short workshop will help individuals to review everyday processes and implement effective changes that reduce waste and improve focus on purpose.

Find out more & book...


NEYLA Event: Inclusive Cultures Conference 2022

21 June 2022 │ 9:00am - 1:00pm │ Virtual: Zoom

This will be a virtual event open to all staff from health and care across the region.

The Inclusive Cultures Conference is an opportunity to connect with colleagues, and gain insight into current initiatives nationally and locally.

NEYLA are planning to share ideas, tools and innovative ideas to bring about positive change and to create more inclusive workplaces.

Find out more & book...


Family Matters Cumbria: Reducing Family Conflict Awareness Session

23 June 2022 │ 9:15am - 1:00pm │ Crooklands Hotel, Milnthorpe  

Family Matters Cumbria is raising awareness of family conflict and offering training and resources to those working with or in contact with families...schools, volunteers, practitioners, DWP, health colleagues.

The events will give an overview of Family Conflict, the impact it has on children and provide information, pathways and resources to help you identify Family Conflict and understand a bit more about what you can do to help. 

Find out more & book...


Coaching Skills Workshop

24 June 2022 │ 9:30am - 4:30pm │ People First Conference Centre, Milbourne Street, Carlisle, Cumbria, CA2 5XB

This session aims to enable individuals to communicate using coaching skills in their relationships with their staff and colleagues. By the end of the day it is hoped that you will understand what is meant by a coaching approach, know more about key coaching skills, and have experienced and practised these with a view to taking the fresh approach back to your workplace.

Find out more & book...


Innovation Collaborative National Event

29 June 2022 │ 10:00am - 4:00pm │ Virtual

This Innovation Collaborative National event for health, care and project professionals offers the chance to mark achievements, explore challenges and discuss next steps towards empowering people from all walks of life to benefit from technology-enabled remote monitoring. 

Find out more & book...


NEYLA Event: Lunch and Learn: Using Allyship to Support Managers to have Inclusive Conversations 

29 June 2022 │ 12:30pm - 1:30pm │ Virtual: Microsoft Teams

Equality and Diversity initiatives in the NHS over the years have yielded little traction in advancing equality, diversity and inclusion outcomes in the workplace. This was brought to the spotlight by the COVID-19 pandemic and Black Lives Matter movement.

We believe that allyship is a simple initiative that if genuinely applied will move us towards making the NHS the best place to work for all and for patients to receive care regardless of their protected characteristic. Learning objectives: to gain insight in what allyship is; to identify how allyship can be used to successfully lead a diverse workforce; and to embrace discomfort as growth.

Find out more & book...


Suicide Awareness Training: June 2022

30 June 2022 │ 10:00am - 12:30pm │ Virtual

Open to all professionals who have an assessment role in any area of health and care, this session aims to develop understanding and compassion, tackle myths, stigma and barriers, and give those attending the confidence and skills to talk to someone in distress.

Find out more & book...


LUNCH & LEARN - Leading others through change

30 June 2022 │ 1:00pm - 1:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Hannah Hinkley (District Nurse Team Lead at North Cumbria Integrated Care NHS FT) on 'Leading others through change'.

During this presentation, Hannah will discuss an organisational change that has been implemented. The session will cover the behaviours that were observed, and how the change was communicated and led. Hannah will also talk about what models and theories were used to implement this change. 

No need to book! Find out more & get the joining link...


Personalised Care – Start the Conversation

4 July 2022 │ 1:00pm - 4:30pm │ Virtual: Microsoft Teams

The course will cover an introduction to what Personalised Care is and the skills needed to begin embedding Personalised Care conversations and Shared Decision Making in Health and Care. It will challenge practice with the aim to changing mind-set of workers and volunteers so that personalised care becomes part of everyday practice. This will hopefully enable staff to also share best practice and will therefore impact positively on service user and patient outcomes.

Find out more & book...


Workplace Wellbeing – Thrive not survive

5 July 2022 │ 9:30am - 11:30am │ Virtual: Microsoft Teams

The session aims to be a practical and thought provoking look at what resilience and wellbeing are, and a look at ways to focus on them and ultimately plan to get more of what you want in the workplace. It also provides a safe, confidential space to share your personal experiences if you wish to.

Find out more & book...


How To Be An Effective Ally

5 July 2022 │ 11:00am - 12:00pm │ Virtual

Allyship provides the opportunity to better support members of your work/friendship group who may be from marginalised groups.

This 60 minute overview workshop will help you recognise the power and influence that you may have, and how this can be best utilised in order to take effective action to help provide a more inclusive workplace / society.

Find out more & book...


AHSN NENC Event: Bottom Up Urbanism

5 July 2022 │ 11:00am - 12:30pm │ Virtual

This webinar will explore some of the creative and community driven approaches to creating better places and spaces that promote wellbeing. 

Find out more & book...


Introduction to Human Factors in Healthcare

6 July 2022 │ 9:30am - 4:30pm │ People First Conference Centre, Milbourne Street, Carlisle, Cumbria, CA2 5XB

This workshop aims to give you an understanding and appreciation of how human factors awareness can create a safer place for patients and a more productive environment for healthcare workers.

This training is suitable for those new to Human Factors as well as those who would like to refresh their existing knowledge.

Find out more & book...


Delivering Care Effectively – effective people

7 July 2022 │ 9:30am - 11:00am │ Virtual: Microsoft Teams

Aimed at anyone wanting to develop their management skills, this short workshop will help managers/team leaders to review activities and implement effective changes that reduce waste and improve focus on purpose through their people.

Find out more & book...


Cumbria Improvement System Toolkit

7 July 2022 │ 9:30am - 12:00pm │ Virtual: Microsoft Teams

This workshop will help you to understand some basic service improvement tools and methods that will help you to make successful improvements in your practice for the benefit of patients and service users.

Find out more & book...


Green Network: July 2022

15 July 2022 │ 1:00pm - 2:00pm │ Virtual: Microsoft Teams

This ongoing network is open to all staff (clinical and non-clinical) who would like to learn and share ideas on how they can reduce their carbon foot-print and live and work more sustainably. 

In this session we will be joined by guest speaker Dr Richard Hixson, Consultant in Critical Care at the County Durham and Darlington NHS Foundation Trust and Co-founder of Healthcare Ocean. Richard will be talking to us about how humans are damaging our oceans, how changes are occurring at an unprecedented rate and why we need to be worried. Richard is also going to talk about the role human healthcare must play in reducing oceanic harm whilst helping drive environmental protection and improvement.

Find out more & book...

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.


HAPPY PRIDE MONTH 2022!


Monthly Focus - Embedding Personalised Care Across Health and Care


Training

Making Every Contact Count (MECC)

MECC is an approach to behaviour change that utilises the millions of day to day interactions that organisations and people have with other people to encourage changes in behaviour that have a positive effect on the health and wellbeing of individuals, communities and populations.

It is simple signposting to better health and wellbeing. Helping you to have brief conversations in order to raise awareness, motivate and signpost people to better health and wellbeing using three steps:

  • Ask – take notice and engage
  • Assist – provide motivational health information
  • Act – signpost to a local service

What is MECC? - https://youtu.be/ywuPditXaZM 

Behaviour Change and MECC - https://youtu.be/9VuOyrdz8Ig 

The MECC Intervention - https://youtu.be/tUHQeYLofWU 

Impact of MECC - https://youtu.be/oUJSQfjr5X4 


The Next Steps... Personalised Care – Start the Conversation

The course will cover an introduction to what Personalised Care is and the skills needed to begin embedding Personalised Care conversations and Shared Decision Making in Health and Care. It will challenge practice with the aim to changing mind-set of workers and volunteers so that personalised care becomes part of everyday practice. This will hopefully enable staff to also share best practice and will therefore impact positively on service user and patient outcomes.

Aims:

  • Improve knowledge of Personalised Care
  • Introduce the Model of Personalised Care
  • Learn about how coaching  skills can improve delivery of Personalised Care
  • Learn about Support and Services available to signpost to
  • Practice embedding Personalised Care conversations in your role
  • Look at tools to aid with Personalised Care

Objectives:

  • Improve knowledge of Personalised Care
  • Embed a Personalised Care approach in practice
  • Enable staff and volunteers across Health and Care to start a Personalised Care Conversation
  • Encourage staff to share their approach and knowledge with others
  • Improve care delivery and outcomes for service users across the sectors by working in coproduction

Book your place here...


Upcoming events for staff and volunteers in personalised care specific roles


Mental Health Network and Training Event 

Taking place on Thursday 23rd June 2022 at The Oval, Salterbeck, Workington, this event will provide a mixture of group and workshop sessions. With some virtual training events throughout the following week. Learning goals:

  • Opportunities for networking and connection with others in similar roles
  • Opportunity to meet Third Sector organisations who help support service users with mental health conditions in their communities
  • Soft skill training so staff can have more skilled and meaningful interactions with service users with mental health issues
  • Education and awareness on the current secondary mental health services, referral routes and support services as well as on the link between substance abuse and mental health

Book your place here...

For further information please contact Laura Heaton-Sutton (Personalised Care Project Lead) via email at laura.heaton2@nhs.net 


Personalised Care Institute (PCI) Virtual Conference

8th/15th June 2022 │ 9:00am - 1:00pm

The conference, titled ‘Personalised Care at Scale – Working with multidisciplinary teams’, will be broken into two sessions, with the first focusing on personalised care across multidisciplinary teams and the second on delivering personalised care training at scale. Multiple world-class speakers will be delivering over the course of the two days.

To book your place click the following link:

www.eventbrite.com/e/personalised-care-at-scale-working-with-multidisciplinary-teams-tickets-332936059717


Other Upcoming Events


National palliative and end of life care webinar series

An opportunity to connect with each other and hear from a national panel in terms of key issues related to palliative and end of life care. Upcoming sessions:

  • Thursday 24th June, 4 - 5pm - To register for this event please click here...
  • Thursday 29th July, 4 - 5pm - To register for this event please click here...

For all palliative and end of life care sessions:

  • Slides and Q&As will be uploaded to the FutureNHS PEoLC Network in the PEoLC webinar library
  • You can join the 800+ people already on the PEoLC Network by emailing sherree.fagge@nhs.net 
  • Our regular PEoLC email update is also saved to the PEoLC Network
  • Details around upcoming topics and discussions will be shared in our email update, on the PEoLC Network and on the @Pers_Care Twitter account
  • If you require any support or have any queries in the time between these sessions, please contact england.palliativeandendoflife@nhs.net 

If you have any further queries, please do not hesitate to contact laura.heaton2@nhs.net – Personalised Care Project Lead, or info@theclic.org.uk 

Community – Volunteer Open Day

Shap Memorial Hall, Main Street Shap, Cumbria, CA10 3NL

Wednesday 1 June 2022

10am-12noon


With the Platinum Jubilee and Volunteers Week, Cumbria CVS , Shap Parish Council and Shap Community CIO are celebrating and showcasing all the excellent voluntary work that goes on in Shap and appealing for anyone interested in volunteering with local community groups and charities to come along on Wednesday 1 June 2022, 10am-12noon at Shap Memorial Hall, Main Street Shap, Cumbria, CA10 3NL.

A range of different charities and community groups will be attending to showcase local  volunteering opportunities and to celebrate community achievements. Local people are encouraged to come along and speak directly with these groups to find out how they can volunteer and make a difference in the community.

Organisations attending the event include Shap Community Action Group/Shap Parish Council , Shap Community Enterprise, Shap Community CIO, The Old Courthouse  ,Barnardo’s and Carer Support Eden. Shap Local History Society, Shap Memorial Hall, Cumbria Fire and Rescue, Shap Pre-school Playgroup, Shap Today magazine and more.

Cumbria CVS will also be attending to provide advice and information on local volunteering opportunities as well as advice to any charities groups on funding and governance support.

Anyone interested in volunteering in Shap or Eden then please drop into Shap Memorial Hall, Main Street, Shap on Wednesday 1 June 2022 anytime from 10am-12noon. We hope to see you there!

 

ALSO:

 

West Cumbria Volunteering Fair

Tuesday 7 June 2022, 11am-12.30pm

Carnegie Theatre, Finkle Street, Workington, Cumbria


Cumbria CVS is hosting a large West Cumbria Volunteering Fair for anyone interested in volunteering with local organisations and charities on Tuesday 7 June 2022, from 11am-12.30pm at the Carnegie Theatre, Finkle Street, Workington.

A large range of different charities and organisations will be attending to showcase the wide range of different volunteering opportunities available.

Local people are encouraged to come along and speak directly with organisations to find out about the different types of volunteering opportunities available and how they can sign up to volunteer and make a difference in their local community.

Organisations attending the event include: 

Hospice at Home West Cumbria, West Cumbria Rivers Trust, NYAS - National Youth Advocacy Service, Family Action, Samaritans of West Cumbria, Safety Net (UK), West Cumbria Carers, HUG A MUG, CARNEGIE THEATRE & ARTS CENTRE, Cumbria Youth Alliance, Ability Net, Sightline Vision (North West) Ltd, Workington Transport Heritage Trust, Safe Families, Healthy Hopes, Senhouse Roman Museum and Cumbria County Council Voluntary Transport.

Volunteering not only benefits communities, individuals, and the environment but is an extremely rewarding experience for those who offer to help. It's a way of learning new skills, helps boost confidence and, evidence suggests, it has a positive impact on health, counteracting the effects of stress and anxiety. It also helps to widen social networks and make volunteers feel part of a team and their community.

Cumbria CVS will also be attending to provide advice and information on other local volunteering opportunities.

Anyone interested in volunteering in West Cumbria then please drop into the Carnegie Theatre, Finkle Street, Workington on Tuesday 7 June anytime from 11am-12.30pm. This event is funded through Bedrock.

 

Alternatively to volunteer, please contact Cumbria CVS on 01768 800350, email: info@cumbriacvs.org.uk 


Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 19 May 2022 saw Tracey Garbarino (Knowledge Specialist at North Cumbria Integrated Care NHS FT) deliver a presentation on 'Health Literacy for Health Equity: You Can Make a Difference'. 

Did you know that 43% of adults struggle to read and understand word-based health information? This session enabled individuals to find out about health literacy, and how they can make a difference to population health. Take a look for some tips, techniques and tools to share:

Watch Dr Graham Kramer's lightbulb moment here...

You can find further resources from this session here...


Upcoming LUNCH & LEARN...

Leading others through change │ 30 June 2022, 1:00 - 1:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Hannah Hinkley (District Nurse Team Lead at North Cumbria Integrated Care NHS FT) on 'Leading others through change'.

During this presentation, Hannah will discuss an organisational change that has been implemented. The session will cover the behaviours that were observed, and how the change was communicated and led. Hannah will also talk about what models and theories were used to implement this change. 

No need to book! Find out more & get the MS Teams link here...


If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: info@theclic.org.uk / 01768 245480

From a Social Prescriber in Workington...

"Mr B, aged 71 years old, visited the GP surgery to get his second covid vaccination. He asked the nurse who administered his vaccine if she could help him find his National Insurance Number. The nurse explained that the NHS do not keep that information. The nurse then called for me to see if I could assist. I took Mr B’s details and made an appointment to contact him the following day. 

When I contacted Mr B, he disclosed that he had never claimed his State Pension as he did not know his National Insurance Number. Mr B has a limited understanding of the benefits system and assumed he would get his State Pension automatically. He had previously called into the Job Centre for assistance but was told to apply online. Mr B does not have access to a computer. 

I referred Mr B to the DWP to assist him to locate his National Insurance Number. Then I could help him to apply for State Pension, Pension Credit and Attendance Allowance. I obtained a signed consent form from Mr B for me to be able to help him with this process. The DWP contacted me for further information on my referral and an appointment was made for a telephone application for State Pension with me present in the customer’s property. 

The Customer Services Adviser from the DWP contacted Mr B and myself at the agreed time and went through the application with us both. The adviser explained everything as she was going along to Mr B and made the process easy to understand. Mr B opted to receive a backdated State Pension lump sum of £20,340 with a weekly payment of £68.97. This led on to an entitlement to Pension Credit.

I completed an online application for Pension Credit for Mr B. He was awarded a weekly amount of £138.07 with a backdated payment of £3,292.

I also completed an Attendance Allowance application with Mr B. He has Parkinson’s Disease and struggles with his personal care and all daily living tasks. I also added further information to the form on the “Statement from Someone Who Knows You” section. Mr B was awarded the Lower Rate of the allowance, £60 per week. 

Mr B expressed his gratitude for my assistance and support with his finances."