Please see below for details of the latest personalised care information and opportunities:

Activation in Practice: How to use and measure levels of activation to support a personalised approach 

This half-day ACTIVATION IN PRACTICE workshop has been specifically designed to facilitate participants to develop an understanding of people at different levels of activation (knowledge, skills and confidence) and how best to support them.

This workshop is aimed at anyone who wants to explore how they can use the concept of patient activation and understand how to measure this.

  • 10th June 2021 - 9-12pm
  • 30th June 2021 - 2-5pm

Booking now live: 

What Matters To You? Introduction to conversations to support health and wellbeing

Health and social care are moving away from asking “What’s the matter with you?” to “What matters to you?” (WMTY). This is a central principle that lies at the heart of person-centred care. This workshop is centred around how to set-up and have a really good, ‘WMTY’ conversation and why it is so important. This sort of conversation, and the associated coaching skills, sits at the heart of person-centred organisations.

This 3-hour workshop is aimed at those in reception, administrative, and health and social care support roles (bands 2-4 or equivalent), to develop skills in making every interaction person-centred, every time.

  • 10th June 2021 - 2-5pm
  • 23rd June 2021 - 9am-12pm
  • 23rd June 2021 - 2-5pm
  • 8th July 2021 - 9am-12pm

Booking now live: 

NHSE/I are investigating a register of practitioners for personalised care roles, including SPLWs, HWbCs and care coordinators

Care Coordinators are invited to a workshop which will be led by an independent facilitator. This workshop will be 90 minutes long and provide you with the opportunity to share your views on topics relevant to registration; for example, how we can ensure the role is recognised and understood by employers, and how we can provide progression routes for Care Coordinators.

The session will take place on 15 June 2pm - 3.30pm, via Microsoft Teams - your contributions will be anonymised. 

Spaces are limited - to express your interest please email: 

Frailty, E-Learning for Excellence in Frailty Identification, Assessment and Personalised Care

Wessex Academic Health Science Network (AHSN) Hampshire Hospitals Foundation Trust (HHFT), in collaboration with the London Clinical Frailty Network and Imperial College Healthcare NHS Trust and Health Education England are delighted to announce the launch of Frailty, E-Learning for Excellence in Frailty Identification, Assessment and Personalised Care.

Please access the training at:, or via Frailty - e-Learning for Healthcare (

This exciting and novel collaboration has enabled the development of an e-learning programme aimed at standardising training and knowledge of frailty as a complex multi-system, long term condition. 

The education programme is compliant with t he ‘Frailty, A framework of core capabilities’ (2018) and has been funded through Health Education England’s Urgent and Emergency Care Workforce Collaborative for London.

New e-learning programme on personalised care for people with cancer now available

Health Education England e-Learning for Healthcare (HEE e-LfH) has worked in partnership with Macmillan Cancer Support to develop a new programme to enhance colleagues’ knowledge and understanding of prehabilitation and rehabilitation in people with cancer.

The Prehabilitation, Rehabilitation and Personalised Care (PRosPer) e-learning programme aims to support healthcare colleagues who work with and care for people with cancer, as well as physical activity instructors and those in the leisure industry, in developing their skills on providing personalised care via e-learning and face to face sessions. 

A range of topics are included in the programme including: 

  • Personalised care and support
  • Cancer prehabilitation
  • Cancer rehabilitation and symptom management
  • Service redesign and workforce development

Further modules about cancer prehabilitation, rehabilitation and service redesign and workforce development will be available later this year.

For more information and to access the module, please select the PRosPer programme page.


Date: Wednesday 16 June 2021

Venue: Online

Time: 13:00-14:00

The ePrescribing masterclass series consists of a monthly webinar where NHS organisations can share their learning and experiences on digital transformation and enabling Trusts to follow in their footsteps as quickly and effectively as possible. The sessions are designed to accelerate digital transformation, reduce unwarranted variation, and deliver quality improvements in patient safety, clinical outcomes, and service user experience. It is also an opportunity for people to present at a national level.

Find out more and register here...

There is no doubt that the impact of COVID-19 has been unprecedented, affecting almost every aspect of our lives. Some say the pandemic is the greatest test we have faced globally in over 70 years. 

But even when up against immense challenges, we have seen some fantastic innovations across our health and care system and beyond. Now we are beginning to return to some degree of normality, we have seen in the past that all too often we can slip back into old habits and ways of working. So how do we make the improvements really stick?

Over the last few months, local health and care leaders have been reflecting on the learning from COVID-19, and considering how we can embed the many positive changes that have arisen out of the pandemic. To mark National Learning at Work Week, we are sharing with you some useful information, fantastic stories and great opportunities that have come about as a result…

In order to understand what changes need to be adopted on a more permanent basis, health and care organisations have been capturing their learning in a number of different ways. See the link and document below to find more about some of the tools they used:

The RSA – How to create real, lasting change after COVID-19: 

When the learning was shared, it reflected that when the COVID-19 pandemic hit Britain in March 2020, health and care staff responded flexibly and adaptably, swiftly putting into place new ways of working to provide care, whilst also limiting the spread of the virus. 

It was a time when people were united by one common aim – clinicians and frontline staff were empowered to make change, and to some extent, existing hierarchies, financial and governance restrictions were lifted. Staff worked in an agile way, quickly implementing developments in remote working and responding to guidance as it emerged.

There were shifts in services with the rollout of digital consultation, remote advice and guidance, self-monitoring, and acceleration of discharge to assess. There were also changes to how, when, and where we worked with a rapid enabling of remote working. See the document below for more information:

Much of the learning in North Cumbria reflected that which has emerged from national learning exercises. See the documents below to read more on national learning from COVID-19:

The challenge now is in making those positive changes stick. 

The evidence tells us that sustaining change will require strong leadership and changes in policies and procedures, as well as having the right resources in the right place. We all have a part to play. The Health Foundation have recognised that it will take the right attitudes and mind-sets from those who deliver services, and those who use them; the right regulatory frameworks and action on the part of the local organisations. See the document below for more information:

Organisations are now considering how they embed the positive changes so that they can be sustained and become ‘the way that we do things’ going forward.

Over the next couple of months, we will be sharing some of the positive changes that health and care services have put in place and are sustaining. We will also promote opportunities for you to develop your skills to help you adapt to new ways of working. Please see below for some of the things that are available to you now:


Learning from COVID-19 stories and resources:


Upcoming events:

Virtually LOC in the Lakes 2021: PAUSE. REFRESH. MOVE FORWARD │ 15th – 18th June 2021 │Online with Microsoft Teams │ This year’s conference brings you an entire week of online events designed to offer some practical tools and techniques to enhance your wellbeing, as well as support leaders and managers in revitalising their teams. 

Workshops include: 

  • Resilience in the time of COVID-19
  • How to have an effective wellbeing conversation
  • Leadership Support Circle – Focusing on looking out for yourself
  • You’re on mute (and other things we’ve learnt this year)
  • Plus many more! 

Please see the brochure with the full list of sessions below:

Understanding and making the best from Microsoft Teams
 - more information coming soon!

Lunch & Learn with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)
- sharing the organisation's approach to capturing and embedding the learning from COVID-19 within mental health services. More information coming soon!

Leadership Support Circles
- a series of short, themed online sessions based on 10 principles for leading compassionately during and after COVID-19. More information coming soon!


Teach it forward!

We would love to hear about the improvements that you have made as a result of COVID-19. Capture your story on the template available below and send it to us at 

Dr Paula Maisey

Consultant Clinical Psychologist

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)

In this Learning from COVID-19 Improvement Story, we hear from Dr Paula Maisey, who describes the positive impact that daily debriefs on the Ruskin Unit had during the pandemic:

Why was change needed?

Between March and July 2020, the Ruskin Unit (Carleton Clinic, Carlisle) experienced a COVID-19 outbreak. This understandably led to high levels of anxiety and reported psychological distress amongst the staff team, and action was needed in order to help maintain wellbeing. Therefore, daily psychology-led debriefs were established to support staff, as well as problem solve any difficulties they were facing.  

What impact did it have?

The daily debriefs gave staff time to reflect on how they were feeling, and proved to be a useful way of helping them cope at an incredibly challenging time. Staff ultimately felt well supported, and as a result there was no increase in staff sickness due to stress/psychological difficulties at that time.

How will this be sustained?

Debriefs continue to be held on the Ruskin Unit by nursing staff, and should another COVID-19 outbreak occur, the psychology-led sessions would be reinstated immediately. 

Read the full detail – download the pdf story below:


Teach it forward!

We would love to hear about the improvements that you have made as a result of COVID-19. Capture your story on the template available below and send it to us at 


Learning Organisation Collaborative (LOC) Sixth International Festival #LOCintheLakes

15th – 18th June 2021 │ONLINE WITH MICROSOFT TEAMS*

Over the last 12 months, COVID-19 has had an unprecedented impact on every aspect of our lives. We have faced some immense challenges at work, but with the vaccine rollout now happening at pace, we can look forward with optimism to a time when we might see the return of some ‘normality’. 

We want to recognise the amazing care, compassion, and sheer dedication our health and care and volunteer staff have always, and continue to show. But we also recognise that caring for others means it is not always easy to care for ourselves.

So now is the time to focus on your wellbeing…

Virtually LOC in the Lakes 2021 will bring you an entire week of online events designed to offer some practical tools and techniques to enhance your wellbeing, as well as support leaders and managers in revitalising their teams.

The Launch – for leaders, managers and health and wellbeing advocates:

  • Tuesday 15th June, 09:15am – 12:30pm │ Our launch event will feature inspirational keynote speakers, plus a choice of workshops packed with ideas for reinvigorating both you and your team. Find out more and book…

Workshops for all health and care staff and volunteers:

  • Mindfulness Introductory Session with Ian RiggTuesday 15th June, 2:00pm – 3:30pm │ Join this workshop to find out more about mindfulness and experience some mindfulness practice
  • Street Wisdom with Barbara Platt & Tamsin GrahamWednesday 16th June, 10:00am – 12:00pm OR Friday 18th June, 12:00pm – 2:00pm │ Go on a guided walking experience - the perfect antidote if you’re feeling stressed, overwhelmed or just a little stuck
  • SLEEP! Workshop with Caroline PettWednesday 16th June, 12:00pm – 1:00pm OR Thursday 17th June, 5:00pm – 6:00pm │ Gain an insight into the importance of sleep and the science behind it, with practical measures to improve both sleep and wellbeing
  • Not another time management hack! Shining a light on the mystery of time management with Barbara Platt & Tamsin GrahamWednesday 16th June, 1:00pm – 2:30pm OR Friday 18th June, 3:00pm – 4:30pm │ Explore the fundamental skills of time management, which of these you might need to develop, and how you can do that successfully
  • Resilience in the time of Covid with Nick JacksonWednesday 16th June, 1:00 – 2:00pm │ Learn how to recognise the signs of stress, and get some practical tips on how to overcome them
  • Preventing Pain and Injury in the Workplace with Dr Ross ArmstrongThursday 17th June, 10:00am – 11:00am │ Understand the effects of musculoskeletal pain and injury on working practice, and take steps to reduce the risk of pain and injury developing
  • Mindful Pilates with Sally PlevinTuesday 15th June, 1:00pm – 2:00pm OR Thursday 17th June 8:00am – 9:00am │ Support and nurture a sense of calm, presence and physical wellbeing with this physical movement class
  • How to have an effective wellbeing conversation with Amy Davidson & Karen KirkThursday 17th June, 12:00pm – 1:30pm OR Friday 18th June, 9:30am – 11:00am │ Explore how to have an effective wellbeing conversation that doesn’t feel like just a tick box exercise – aimed at both those facilitating the process, and the individual having one
  • Thinking differently about mental health with Dr Angela KennedyThursday 17th June, 2:00pm – 3:00pm │ Review traditional approaches to understanding and managing mental health and discover what we could do differently
  • Tai Chi with Angela PollardThursday 17th June, 3:00pm – 4:00pm │ Find your inner peace with the ancient practice of Tai Chi and Chi Gung – suitable for all ages and abilities
  • Wiser Mind with Rufus HarringtonTuesday 15th June, 3:30pm – 5:00pm │ Worries can paralyse and control us all, so why not join this workshop and learn some practical skills to better control your mind, take conscious control of your life and move forwards
  • Culinary Medicine – Confidence in the kitchen. Embrace the adventure with Dr Reeta KaramchandaniFriday 18th June, 4:00pm – 6:00pm │ Learn as you cook in the comfort of your kitchen, as we look to break some barriers to cooking at home
  • You're on mute (and other things we've learnt this year) with Peter Skelhorn & Karen Gooding │ Thursday 17th June, 9:00am – 9:45am │ A workshop looking at what we've learnt over the last 12 months, with hints and tips to help bring some clarity with the new ways of working, brought to you by the Digital Training Team from North Cumbria Integrated Care NHS Foundation Trust (NCIC)

Workshops for leaders, managers and health and wellbeing advocates:

  • Leadership Support Circle – Focusing on looking out for yourself with Sam EgglestonWednesday 16th June, 10:00am – 11:15am │ Come together, share your experiences, and be heard with this themed session based on the 10 principles for leading compassionately during and after COVID-19
  • Lifestyle Medicine – A transformed and sustainable health care system with Dr Reeta KaramchandaniTuesday 15th June, 4:00pm – 6:00pm │ Become empowered to stimulate a collaborative culture of health and wellness with this ‘Lifestyle Medicine’ workshop
  • Culinary Medicine – Live and eat well for a healthier you with Dr Reeta KaramchandaniWednesday 16th June, 4:00pm – 6:00pm │ Be inspired and gain the information and practical skills needed to role model a collaborative culture of cooking more at home and using whole food, plant based ingredients

Let’s care for ourselves so we can care for others – let’s create happier, healthier workplaces.

*Don’t have access to a computer?

Download Microsoft Teams to your mobile FREE via the:


LOC in The Lakes 2021 is jointly sponsored by the Academic Health Science Network North East and North Cumbria (AHSN NENC) and the Cumbria Learning and Improvement Collaborative (CLIC).