Please see below for details of the latest personalised care information and opportunities:

Lunch and Learn - Supporting Patients into Volunteering 

1 February 2022 │ 12:00 - 1:30pm │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Social Prescriber, Macmillan or a Living Well Coach then this session is for you!

The session will cover:

• Cumbria CVS Volunteer Brokerage Service and understanding the Volunteer Recruitment Process, e.g. interviews/informal chat, application form, references, DBS checks, training, induction, support, volunteer expenses, etc.
• Assessing an individual’s readiness for volunteering, and individual’s support needs to enable them to volunteer
• Informal Volunteering and Community Action
• Formal Volunteering Opportunities
• Training Opportunities for patients to support them in their Volunteering Role
• FAQ in Volunteering and an Opportunity for Volunteering Questions and Answers

Bring your lunch and find out more about how you can support patients into volunteering in East and West Cumbria over an informative and informal lunch and learn session! Please note there will be another session end of January on the above, which is likely to be face-to-face.

Book your place here... 

Healthy weight coach e-learning programme

The Office for Health Improvement and Disparities has worked with Health Education England e-Learning for Healthcare to develop a new Healthy weight coach e-learning programme, which has now been launched. The Healthy weight coach e-learning programme is for colleagues working within primary care networks, healthcare practices and pharmacies who are interested in supporting people who want to prioritise their weight, health and wellbeing. Healthy weight coaches will be well-placed to signpost or refer people to national or local weight management services as part of the government’s funding to expand services in 2021/22.

A reference guide has been developed for primary care networks, healthcare practices and pharmacies interested in training staff, and individuals interested in undertaking training, to become a healthy weight coach. The training is available on two eLearning platforms: 

• Personalised Care Institute’s eLearning platform
• Health Education for England’s eLearning for Healthcare hub 

For more information on the healthy weight coach e-learning programme visit the healthy weight coach programme page.

Best Practice in Social Prescribing: Spotlighting the innovation in the London Region

8 December 2021 │ 1:00pm – 2:45pm │ Virtual: Microsoft Teams

The Personalised Care Team at Healthy London Partnership manages the London Social Prescribing Network, and they provide learning opportunities and support to the 300+ SPLW based in PCNs across the capital. They help to promote the value and impact of Social Prescribing and the link worker role through communications and engagement including, animations, films, events and the twitter channel @SP_LDN. They work collaboratively strategic partners including the Bromley by Bow Centre, London Plus, the Greater London Authority, NHS England London region and ICS Personalised Care teams.

For this webinar they will be exploring a number of themes and innovations that are currently most relevant to our work.

Find out more & book...

Understanding the Importance of Food for Social Prescribing Link Workers

Two courses running in January 2022

The free course covers an introduction into how our body uses food, self-care tips for link workers, information on working with clients who are obese, support to identify clients who may be malnourished or in food poverty, professional boundaries, and behaviour change models. All of this is consolidated by working in small groups on three case studies.

Find out more & book...

Ensuring safety & avoiding health inequalities when implementing patient initiated follow-up (PIFU)

14 December 2021 │ 3:00pm – 4:30pm │ Virtual: Microsoft Teams

The National Outpatient Transformation Programme team are hosting a webinar focussing on ensuring high quality care when using patient initiated follow-up (PIFU).

The webinar will discuss the importance of having safety nets in place when implementing PIFU to ensure patient safety and prevent patients getting lost in the system. It will also include information on how to implement PIFU without exacerbating health inequalities or poor health outcomes for patients.

Find out more & book...

Physical activity for the prevention and management of long term conditions

13 January 2022, 15:30 - 17:00    OR     16 March 2022, 15:30 - 17:00

NHS North Cumbria CCG's Primary Care Team in collaboration with Public Health England have planned some training sessions in the new year on ‘Physical activity for the prevention and management of long term conditions’.

These are FREE sessions for healthcare professionals, to address patient inactivity and improve the nation’s health resilience.

Find out more & get the Microsoft Teams links to join via the hyperlinked dates above...

Young Carers Awareness & Identification training

17 January 2022, 09:30 - 12:30     OR     19 January 2022, 09:30 - 12:30 

Online via Microsoft Teams

This training event, delivered by The Children's Society and NHS England & NHS Improvement, will bring together a broad range of multi-agency professionals from the North East and Yorkshire region of England and will provide training around identifying, referring and supporting young carers. This event will also provide attendees with the opportunity to understand the factors that can increase a young carer’s likelihood of remaining hidden; associated vulnerabilities of being a young carer; and how a whole systems, whole family approach can be utilised to better support young carers. This training event will enable you to explore how your role can seek to actively identify, support and improve outcomes for young carers.

Find out more & book...

For more information, or for any other questions, please contact Anna Jacklin: annajacklin@childrenssociety.org.uk 

4th International Social Prescribing Network conference 10-11 March, 2022

Bookings are open for the 4th International Social Prescribing Conference, 2022. Abstract submission is open and will close on Friday 10 December at 5pm. SPLWs and social prescribing schemes can also submit an entry for the 3rd Social Prescribing Network Awards, celebrating people who are going above and beyond to support people with unmet needs through social prescribing.

New, free, quality-assured eLearning course from the Personalised Care Institute: Leading Personalised Care as a Junior Doctor

This course aims to educate junior doctors about the principles of personalised care and its relevance to their practice and the wider healthcare landscape and focuses on how junior doctors already have many of the skills and behaviours to deliver personalised care and how they can develop them further to become leaders for personalised care. 

Complete the course here...

See below for the latest fantastic learning and development opportunities available with the North East and Yorkshire NHS Leadership Academy (NEYLA):

Building an Inclusive Culture Programme 

This programme is focused on creating an environment that is psychologically safe to support the delivery of the ED&I agenda, and at the same time open up the opportunity for all conversations that matter to take place.

Are you someone who… 

• Wants to start the ripple effect in culture change?
• Is brave enough to be a catalyst for change/ powerful change agent?
• Wants to make a high impact and sustained change and impact the NHS culture?
• Is prepared to face into the conversations that matter and cares about NHS people?
• Endorses compassionate leadership?

Places are very limited! Visit the NEYLA website news page to complete your EOI application (the deadline is Friday 24th December at 4pm)...

REACT® Mental Health Bitesize Support - A small dose of active listening training for supervisors, manager and leaders

REACTMH provides an opportunity for starting a conversation with people who either do not appreciate they have a mental health problem, or who do appreciate it but do not want to seek help. This approach may be especially useful should a colleague have had to deal with repeated, often occupationally related, exposure to Potentially Traumatic Events (PTEs). 

Interested? Visit our NEYLA website news section to read more about this event and book your place...

Lunch and Learn: Building Inclusion Confidence Series

Various dates throughout December - March 2022 

Series of lunchtime seminars with Cherron Inko-Tariah MBE (Author, Consultant, Facilitator and Coach) aimed at addressing key areas of EDI:

• Microaggressions – 2nd February, 12:30 - 13:30
• Staff Networks: Power Of Partnership – 23rd February, 13:00 - 14:30
• Effective Board Sponsors – 9th March, 12:30 - 13:30
• Title TBC – 23rd March, 12:30 - 13:30

Find out more & book...

Lunch and Learn: Faith Through the Pandemic 

15 December 2021 │ 12:30 - 13:30 │ Virtual Platform: Teams

Covid-19 bought the world to a standstill and affected everyone in different ways. How did people navigate their way through the pandemic?

This event will explore this question by firstly introducing the basic beliefs a Muslim holds and secondly, how as an Imam (community leader), faith played a big role in navigating ourselves through the pandemic.

Find out more & book...

Leading for Informal Leaders

17 December 2021 │ 8:00 - 9:30 │ Virtual Platform: Zoom

An informal leader can be described as someone worth listening to because of their lived experience and reputation among peers. Being aware of your own informal leadership can help you to communicate your thoughts and ideas more effectively, and influence decisions with integrity. This session is particularly targeted at those who do not see themselves as holding a formal position of authority, or those seeking to step into a more formal leadership role.

Within health care some of us will be official managers of people and/or processes. However we can all step into a position of leadership whenever we aim to support a colleague, implement an idea or influence the outcomes. Leadership skills are important for everyone, regardless of role or pay scale.

This bitesize session will offer a space to 

• Explore a way of understanding your own reactions and responses, and those of others
• Explore developing your personal impact and presence

Find out more & book...

Lunch and Learn: Learning to Lead with Courage 

12 January 2022 │ 12:30 -13:30 │ Virtual Platform: TBC

As we move toward becoming ICSs, managers and leaders will want to know how they can become more effective leaders and lead their staff with compassion through change.

This presentation encourages you to engage your heart and mind as you go on a journey to discover how the most courageous leaders think, feel, and behave. We will look at  concepts such as trust, openness, and failure and what they can tell you about daring leadership, and challenge conventional wisdom about how the most successful leaders operate. We will explore the impact of your values, emotions, and interpersonal relationships on your effectiveness as a leader and finally, we will look at why, in a competitive and hostile working culture, you need to let yourselves be vulnerable if you want to get ahead.

The session will cover:

• Vulnerability is an essential asset for innovation
• Courageous leaders give and seek honest feedback
• Why trust is an important and multifaceted aspect of our working relationships
• Why learning how to fail helps us to be courageous
• Why perfectionism holds us back from self-improvement and being brave

Find out more & book...

Embedding a Learning Health System Approach at Chase Farm Hospital

19 January 2022 │ 12:00 - 13:30 │ Virtual Platform: Teams

At Chase Farm Hospital, we’re testing a new approach to quality improvement. Our aim is to build a culture of continuous improvement, where staff feel able to influence changes that matter to them, and where we’re not afraid to say ‘yes, let’s test it out’.

We’re doing this through: making improvement easy and accessible by embedding improvement into our daily work; through proactively looking for opportunities to improve our safety, patient and staff experience and effectiveness rather than reacting to issues; and visibly sharing learning and celebrating success. This learning system approach involves investing in people first, then processes. 

Find out more & book...

Manager as Coach - Everyday Coaching Conversations

24 January 2022 │ 9:00 - 11:00 │ Virtual Platform: Teams 

Who is this event aimed at? First time and aspiring managers. This is not intended as coaching CPD, and is not aimed at coaches

This interactive workshop is aimed at managers at all levels and roles, and those aspiring to their first management role. Join us to gain insight and skills in the key leadership skill of how to start, hold and complete a transformational conversation.

Many managers find it difficult to step away from solution giving responses. Developing this leadership skill can support you in empowering and engaging your teams though relationships grounded in trust. If you recognise the need to have impactful, quality conversations in the workplace, this workshop could be for you.

This session will explore:

• What are the building blocks of a coaching conversation?
• When to have a coaching conversation
• When not to have a coaching conversation 

Find out more & book...

Lunch and Learn: Building Psychological Safety in a Hybrid Working World

26 January 2022 │ 12:30 - 13:30 │ Virtual Platform: Teams

Following on from our successful bite-size sessions where we draw on a topical article to explore practical implications, in this Lunch and Learn session we will be exploring Psychological Safety in a Hybrid world.

We will be drawing on the Harvard Business Review article by Amy Edmondson and Mark Mortensen to consider how we as leaders/managers can contribute to the building of psychological safety in our own organisations.

Find out more & book...

Leading Conversations to Build Resilience 

16 February 2022 │ 9:30 - 11:00 │ Virtual Platform: Teams

Our people have been working in very challenging circumstances for a long period of time and this is likely to continue. The role that managers and leaders play in helping to build and maintain the resilience of their team members is crucial.

This short session is for managers who want to increase their confidence in the many conversations they have with people, all of which can help to support individuals and recognise the importance of the work they do. We will be reminding managers of the skills and approaches they can use, drawing upon both research and practical evidence.

This session will enable participants to:

• Explore factors that influence individuals’ ability to manage the challenges of extreme pressure
• Identify ways to create a safe space for supportive conversations with individuals experiencing symptoms of stress/anxiety/depression/burnout
• Discuss ways to provide feedback and support for staff who are experiencing symptoms (above)
• Take a personal perspective on how to maintain boundaries and look after yourself
• Sharing learning and discussing strategies to encourage staff to engage in support services when appropriate 

Find out more & book...

You can see NEYLA's full calendar of events here...

Are you stuck in the same old habits when it comes to working on your computer? Do you feel like you could be saving time with quicker ways of doing things, if only you knew how? Our latest video may be just the thing for you...

In a recent 'Microsoft Office 2013: Tips & Timesavers!' session, Paul Carruthers and Peter Skelhorn of North Cumbria Integrated Care NHS Foundation Trust's (NCIC) Information Management and Technology Training Team shared some helpful tips for Microsoft Office 2013.

Watch for some timesaving ideas on Windows, Word, Excel, Outlook, OneNote and Teams:

In the spirit of timesaving, we have added some shortcuts to each section of the training so you only need to watch the parts which will benefit you the most. Simply choose to 'Watch on YouTube', head to the description underneath the video, then click on the time links for whichever section is of interest to you.

Download the guide which accompanies this recording:

This December, you can help change the world by spreading kindness. Even small things can make a big difference, like asking someone how they are and really listening, or simply making them a cup of tea! 

The Action for Happiness December Kindness calendar is packed with inspiring actions, so please share it with others and help spread the kindness. You might even want to use it as an alternative advent calendar!