By Suzanne Hamilton, Head of Continuous Improvement and Development with CLIC
We all have personal values that guide and shape the way we live our lives and guide the decisions and choices we make, but organisations have values too. The more we feel our own personal values fit with those of the organisation we work in, the more passionate we are about our work, and this has an impact on our colleagues and on the experiences of the patients, families and communities we serve.
Our health system values were developed by staff and are:
Kindness - Kindness and compassion costs nothing, yet accomplishes a great deal
Collaboration - We are respectful to everyone and are open, honest and fair
Ambition - We set goals to achieve the best for our patients, teams, organisation and our partners
Respect - We are stronger and better working together with and for our patients
Values are the very basis of compassionate leadership - they are effective in providing us with an ‘internal compass’ shaping how we behave and allowing us to work more independently to make the best decisions. Some people may view values as something ‘soft and fluffy’, but there is growing evidence to show that when values become more that words on a page and guide our day-to-day practice, they drive staff engagement, enhance both staff recruitment and retention, and help establish a culture of quality and safety.
When we allow our behaviours to step outside our values, we can have a significant impact not only on our colleagues but also on our patients. When someone is rude to us we can feel small or angry; these feelings can be imprinted on our emotional memory affecting how we think about ourselves and others and also how we behave. Research has shown that it is likely to reduce our cognitive ability by 61%, and even those who witness a rude exchange are 50% less likely to help others – it is understandable the impact this can have on our culture of safety and the experience of patients in our care!
Watch the video below to find out more about the work of Dr Chris Turner and his campaign ‘Civility Saves Lives’:
A CLIC Engaging for Improvement Scheme has been shortlisted in the Bright Ideas in Health Awards 2019.
Led by our very own Clinical Skills Team, the E4I project involved the development of a local learning and competency hub. The initial aim was to set this up within Maryport Hospital, providing an accessible venue for staff to gain and maintain competency, which was then to be rolled out across other ICCs.
As a result of this work, a structured process was implemented for when community staff contact the hub to book a competency appointment. The mapping of skills/patients allowed the hub staff to identify dates and times when competency could be achieved i.e. if a staff member needs to gain competency in cannulation, they will identify times when a patient is coming in for a blood transfusion - this saves time-wasting. Places on a mentorship course were also sought, supporting staff with competency sign-off and critical evaluations, and a Competency Framework Policy was written and ratified.
In the future, this work should reap dividends for patients, as it will lead to an increase in the skill level of the community staff. This will allow more patients to be treated closer to home, outside of the acute setting. Also, by investing in staff and ensuring it is easier for them to gain competency, they will feel more supported with opportunities for development.
This year’s Cumbria Pride will be celebrating 10 years of the event on Saturday 28th September in Carlisle.
The event is supported by the NHS and local businesses. Staff from NHS will have stands with a focus on promoting health and wellbeing for everyone. If anyone is interested in being involved or to find out more contact Jennifer.email@example.com
The event will start with a march from the Civic Centre at 11am which will make its way to Carlisle Castle for a free, family friendly, fun day out.
Cumbria Pride promotes equality, diversity and aims to be a strong voice for Cumbria’s LGBT community.