Below is a glimpse of what's coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!

LOC in the Lakes 2022: Working differently for population health – inspiring change to reduce inequalities

17 – 20 May 2022 │ Face-to-face & virtual events

LOC in the Lakes 2022 will be focusing on health inequalities, considering how we can think and work differently to improve health and wellbeing for the people of north and west Cumbria. We’ll be looking at how we can take more action now to enable individuals to start well, live well, age well and die well.

Limited places remaining on 17 May at Carlisle Racecourse - Virtual sessions 18-20 May available to book now - Find out more & book…

RECRUITS NEEDED! One-to-one coaching

Coaching is a successful and proven form of learning. It is a confidential space for you to grow as an individual and build your self-awareness and personal resilience.

We are currently looking for recruits to support our developing coaches - slots are available immediately! These are one-to-one sessions and take place virtually.

Please contact to book...

NEW DATES! Workplace Wellbeing – Thrive not survive

Available to anybody that works in health and care, and staff in any role within local authority. 

The 2 hour session aims to be a practical and though provoking look at what resilience and wellbeing are, and a look at ways to focus on them and ultimately plan to get more of what you want in the workplace. It also provides a safe, confidential space to share your personal experiences if you wish to. 

Action for Happiness Event: Happiness & Fulfilment - with Robert Mack

20 April 2022 │ 7:00pm - 8:00pm │ Virtual: Zoom

How can we find fulfilment in a world full of challenges? Many think that happiness comes from getting what we want. But life rarely works out that way. At this special event, positive psychologist Robert Mack will introduce simple, proven ideas for living a happier and more fulfilling life - even when things don't go to plan!

Find out more & book...

LUNCH & LEARN - LINK Cumbria social prescribing for children and young people

21 April 2022 │ 12:30pm - 1:00pm │ Virtual: Microsoft Teams

This session will provide an overview of the award-winning children and young people's social prescribing service in partnership across Primary Care Networks (PCNs) Keswick and Solway, Penrith, and Eden and Longtown and Brampton.

No need to book – find out more & get the joining link…

LGBT+ Awareness Training

26 April 2022 │ 9:00am – 11:00am │ Virtual: Microsoft Teams

Addressing inequality with gender & sexual (LGBT) minorities:

  • Understanding gender and sexuality
  • Health inequality – history and consequences
  • Getting it right – addressing inequality and being supportive 

Find out more & book…

NIHR Event: Inequalities and marginalised communities – networking event in Carlisle

27 April 2022 │ 12:00pm - 4:00pm │ University of Cumbria – Learning Gateway, Fusehill Street, Carlisle, CA1 2HH

This is a free event with lunch, which will provide the opportunity to explore research from the Inequalities and Marginalised Communities Theme.

Presentations include introducing the ARC NENC, ARC Inequalities and Marginalised Communities Theme research within North Cumbria and the North East, and discussions on how to take the ARC NENC forward.

Find out more & book...

Green Network: April 2022

28 April 2022 │ 1:00pm - 2:00pm │ Virtual: Microsoft Teams

This ongoing network is open to all staff (clinical and non-clinical) who would like to learn and share ideas on how they can reduce their carbon foot-print and live and work more sustainably. Presented by Anna Foster, the Green Network will focus on building knowledge and awareness of the climate crisis and how we can be more environmentally sustainable across the north and west Cumbria health and care system.

Find out more & book…

NEYLA Event: Leading for Informal Leaders

4 May 2022 │ 9:30am - 11:30am │ Virtual: Zoom

An informal leader can be described as someone worth listening to because of their lived experience and reputation among peers. Being aware of your own informal leadership can help you to communicate your thoughts and ideas more effectively, and influence decisions with integrity. This session is particularly targeted at those who do not see themselves as holding a formal position of authority, or those seeking to step into a more formal leadership role.

Find out more & book...

Glow in the workplace – peri-menopause and menopause awareness for team leaders

5 May 2022 │ 12:00pm - 1:00pm │ Virtual: Microsoft Teams

Every manager can have the confidence and knowledge to support their staff. This workshop will help you to know what the menopause is, when it happens and how it can affect your employees and colleagues.

Find out more & book…

Trans Gender Awareness Training

10 May 2022 │ 9:00am - 11:00am │ Virtual: Microsoft Teams

Working supportively with gender diversity, exploring the following:

  • What is gender, what is transgender, what is non-binary?
  • Trans mental health – disordered or oppressed?
  • Trans physical health – treatment and issues
  • Getting it right – the law and being supportive

Find out more & book…

Cumbria Improvement System Toolkit

10 May 2022 │ 2:00pm - 4:30pm │ Virtual: Microsoft Teams

This workshop will help you to understand some basic service improvement tools and methods that will help you to make successful improvements in your practice for the benefit of patients and service users.

Find out more & book…

NEYLA Event: Manager as Coach - Teams and Teaming in Turbulent Times

11 May 2022 │ 9:00am - 11:00am │ Virtual: Microsoft Teams

This interactive workshop is aimed at managers at all levels and roles, and those aspiring to their first management role. Join to gain insight and skills in understanding and responding to shifting team dynamics.

Find out more & book...

Psychological Safety – Creating the conditions to be yourself and to speak up

24 May 2022 │ 11:00am - 12:30pm │ Virtual: MS Teams

Psychological safety is the belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.

When you have psychological safety in the workplace, people feel comfortable being themselves. When a team or organisation is characterised by interpersonal trust and a climate of respect, members feel free to collaborate and they feel safe taking risks, which ultimately enables them to implement rapid innovation and better patient/service user outcomes.

This workshop explores what psychological safety is, and how you can achieve it.

Find out more & book...

How To Be An Effective Ally

25 May 2022 │ 1:00pm - 2:00pm │ Virtual

Allyship provides the opportunity to better support members of your work/friendship group who may be from marginalised groups.

This 60 minute overview workshop will help you recognise the power and influence that you may have, and how this can be best utilised in order to take effective action to help provide a more inclusive workplace / society.

Find out more & book...

NEYLA Event: Courageous Conversations 

26 May 2022 │ 9:30am - 12:00pm │ Virtual: Zoom

This session is for leaders and managers who want to explore the skills and techniques of courageous conversations in order to feel more confident in their approach to challenging, potentially high stake conversations.

Find out more & book...

Our next intake for the Level 6 Chartered Manager Degree Apprenticeship is October 2022!

This is a fantastic opportunity for anyone who wants to develop the knowledge and expertise to take lead responsibility for people, projects, operations or services that underpin long-term success in the health and care system.

Please register your interest now by emailing us: 

Chartered Manager Degree Apprenticeship Case Study

Jordan Todd

Job role:   Assistant Service Manager, North Cumbria Integrated Care NHS FT (NCIC)

How far are you through your apprenticeship?

I’m currently halfway through my third year (so the end is near!) and it feels as though it’s both flown in and dragged in at the same time – if that’s possible? 

What was your motivation to undertake this apprenticeship?

I was cold called by NCIC's Learning & Development (L&D) team! At the time I began the apprenticeship, I was in my first management role within the Trust and Jean Hill and I had held a conversation around what opportunities there may be to pursue further education whilst still being in my post. Jean was instrumental in both supporting me to apply and in encouraging me to further myself; something both Jean and the L&D team do so well! The motivation however came from wanting to back up my work-based experience with some tangible, transferable qualifications that will set my career up for the rest of my life. 

What have you learned that has helped you in your role?

I’ve learned a lot about process and how to implement new ways of working and looked at various strategies around change management as well as learning how the wider implications of decisions can shape outcomes. Overall though the biggest learning has been understanding my own management style and how applying this in the right way can support the teams I work in.

What has been the most challenging aspect of the course?

Managing the time. The course is demanding, I won’t lie. On top of a full-time job in an acute hospital setting – it’s not an easy feat. I’m admittedly terrible when it comes to managing my own time so it’s a tough ask to fit in work, study and home-life week to week! 

Have you any advice or top tips for those who are thinking about undertaking a management apprenticeship?

Do it. Short term pain – long term gain. Despite the challenges of time-management and the sleepless nights worrying about evidence for your portfolio or if you’ll pass your end of module assessment, it’ll be worth it to have the certificate with your name on. Working the degree through a number of years is also something that helps you develop as you develop within your role(s) – where you are now won’t be where you’ll end up! 

What next?

Whatever the L&D team end up roping me into! I need a training course on saying “no”! 

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.

Monthly Focus - autism awareness and support

As April incorporates #autismawarenessweek2022, this bulletin focuses on autism awareness and support. 

One to watch

Working with people with autism: the autistic perspective (11 minutes)

In this film, we see how Scott, a man with autism and learning disabilities, and Marie, a professor with Asperger’s Syndrome, learn to make sense of society, with the support of colleagues and family members. Scott’s parents speak of the rituals he employs to cope with daily life and the behaviours that are triggered when the world does not make sense to him.

Marie talks of the challenges she faces in learning the rules of professional communication and the techniques she uses to interact with others and manage her anxieties. She makes the point, however, that these anxieties come about because society does not yet understand people with autism, and disables them as a result.


Understanding Autism

Understand more about autistic people from autistic perspectives with this CPD-certified course.

What topics will you cover?

  • What is autism
  • Social communication skills
  • Sensory sensitivities and repetitive behaviours
  • Co-occurring conditions
  • Strengths and challenges of autistic people
  • Lived experiences of autistic people

Find out more here...


National Autistic Society: 

The Social Care Institute for Excellence (SCIE) has some excellent resources around personalised care and planning for people with autism. This can be accessed via: 

Opportunities for staff in personalised care / ARRS roles


Supporting Patients into Volunteering Training

24th May 2022 │ 12noon-13:00 │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you! Also hear a person’s journey through the service and from Age UK.

Find out more & book...


New to Primary Care - Navigate the Primary Care landscape - Training specifically designed to support staff undertaking ARRS roles

This training is designed to be delivered over 2 half days MS Teams (both are morning sessions). The sessions move from the general principles of team engagement and personal skillsets, to more specific support to help you orienteer your way through Primary Care. Session Outcomes:

  • Feel confident in your ability to adapt to working in a Primary Care setting
  • Understand how your ARRS role fits into and supports the overarching workforce within your Practice or Primary Care Network
  • Become more familiar with the language used and de-myth those acronyms
  • Learn how to access professional and peer support and the wider system as a whole
  • Deepen your understanding of some of the challenges whilst working in General Practice and Primary Care and develop skills to manage some of these pressures
  • Be confident in your ability within your new role to ask for support, should you ever require it

Cohort 2

Session 1: Friday 22nd April 2022

Session 2: Friday 6th May 2022

To book your place or request further information please email 

Supporting NHS colleagues to handle difficult situations with compassion (provided by Escalla training)

What you will gain from attending:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues 

The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.

How do I sign up? To view the available dates in your region, please visit:

Useful resources for all

NHS England resources on Personalised Care:

Personalised Care Institute (PCI):

Opportunities for all staff and volunteers

Watch this video to learn more about what Personalised Care is and how it can make a difference:


Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

Making Every Contact Count - elearning for healthcare (

If you have any further queries, please do not hesitate to contact – Personalised Care Project Lead, or 

The NHS Big Conversation for Improvement is taking place on Wednesday 11th and Thursday 12th May 2022.

It is a fully virtual (online) space and is open to everyone specially people with lived experience, where you have personal experience of living with or caring for someone with a health condition and people with learnt experience, where you have acquired insights and experience through education and your role. There is no cost to join. You simply need to register in advance. 

Register to join
the NHS Big Conversation for Improvement on 11th and 12th May 2022 – it takes less than a minute!

Please submit your improvement work for the NHS Improvement Awards here (estimated 4 minutes to complete).


Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 16 March 2022 saw Laura Heaton-Sutton (Personalised Care Project Lead at NHS North Cumbria CCG) deliver a presentation on 'Personalised Care is Everyone's Business'

The aim of the session was to provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make. It also looked at simple changes everyone can make in everyday practice to make their approach more personalised. The session involved discussions around health inequalities and how a personalised care approach can make all the difference.

Upcoming LUNCH & LEARN...

LINK Cumbria social prescribing for children and young people │ 21 April 2022, 12:30 - 1:00pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Ellen Buckley (Children Service Manager, Barnardo’s) on the award-winning 'LINK Cumbria social prescribing for children and young people'.

This session will provide an overview of the children and young people's social prescribing service in partnership across Primary Care Networks (PCNs) Keswick and Solway, Penrith, and Eden and Longtown and Brampton.

No need to book! Find out more & get the MS Teams link here...

If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: / 01768 245480