Rapid service changes are happening across our health and care sector in response to Coronavirus (COVID-19). As an improvement community, Q understands how important it is to capture and synthesise the learning that is being generated, to enable us to make good decisions now and in the future.

This online workshop is part of a series developed by Q. It is designed to support collaborative learning, with interactive sessions and practical support to help capture, evaluate and assess rapid improvements.

The next workshop will:

  • help you to explore and work through some of the key challenges you are currently facing, connecting with colleagues working on similar challenges across the UK and Ireland
  • share tools, approaches and ideas to help improve your learning
  • provide space for participants to discuss their experiences and learn from one another

Join at 13.00 on Friday 29 May 2020

While this workshop is part of a series, you do not need to join every workshop. This opportunity is open to anyone who has learning to share or would like to connect with others to explore some key challenges in quality improvement at this time.

To find out more and to book, please visit the Q website.

From 1st June 2020, our Clinical Skills training will be going ahead as scheduled; however, this will be with a reduced capacity to adhere to social distancing rules.

The sessions we have available include:

  • Ear Care Training;
  • Male/Female & Supra Pubic Catheterisation;
  • Management of Central Venous Access Devices;
  • Peripheral IV Cannulation;
  • Physiological Observations and NEWS2;
  • Roles and Responsibilities in the Administration of Insulin;
  • Venepuncture;
  • Venepuncture and Cannulation; and
  • Verification of Expected Death.

To book your place on any of the above, please visit our training and events page.

Please note that whilst all non-clinical training is still suspended at this time, the team are working hard to bring our offer to you in new and innovative ways.

If you have any queries, please contact us: info@theclic.org.uk  

We continue to send you our very best wishes, thanks, and absolute appreciation for all your efforts during this crisis. Look after yourself, look after your team. Learn.

Events like the current Covid-19 pandemic are extremely rare. When they do happen, it is normal to have strong reactions; to feel stressed, confused and scared. Talking to people you know, and trust, can help.

The resources available on North Cumbria Integrated Care NHS Foundation Trust's (NCIC) wellbeing pages can help you to manage anxiety and stop it becoming a problem in its own right. 

In order to support NCIC staff as much as possible, the trust has created a Staff Wellbeing helpline - the contact number is: 0800 633 5547 

The service runs 7 days a week from 8am - 12 and 4pm - 8pm, and together you can discuss the most helpful route to take to gain support at this time.

Please ask for help if you need it by calling the helpline, or accessing the wide range of self-help resources on the wellbeing pages.

This is a very strange and very demanding time - here at CLIC we hope you are keeping well and managing the different workloads and ways of working as well as you possibly can. It is often said: “never waste a good crisis”, and certainly we have seen remarkable innovation and adaptation by everyone. We need to use the sense of urgency to keep driving positive innovation, and we need to learn how we can use our ingenuity and hard work for future improvements and effectiveness. See below for how you can engage with pooling your ideas and your learning. 

We send you our very best wishes, thanks, and absolute appreciation for all your efforts during this crisis. We are busy with the workforce deployment work, volunteers coordination and managing donations and of course our usual programme is in recess at the moment - but we will be back after the emergency.

Look after yourself, look after your team. Learn.

Red Whale have put together a Survival Pack of useful tools and resources for primary care clinicians - check them out below:


Ensure your workforce is kept up to date with the ever-evolving COVID-19 situation with the regularly updated Pearls. These are completely free, and shareable with colleagues - you can sign up for them here:


Free Remote Consulting Webinar

COVID-19 has lead primary care to do the most AMAZING pivot in how we work in the last few weeks. We are now triaging ALL patients remotely and consulting with many by phone or video. For many clinicians this is a new way of working, which may raise several questions and concerns. Red Whale's 90 minute webinar Remote Consulting: A Survival Guide can help and is available to watch on demand here: www.gp-update.co.uk/webinars/OWREM250320 

Anyone who wishes to watch it will need to go through the purchasing process and check out. The webinar is completely free and they will not be charged.

Free Access to GPCPD.com

It’s tough for every single one of us at the moment, especially clinicians returning to practice or working in unfamiliar circumstances. They are going to need fast and reliable answers and GPCPD.com can support clinicians through this difficult time.

So, Red Whale are giving 3 months GPCPD.com access FREE TO ALL CLINICIANS. Here's how to get it:

  • For new GPCPD members, go to gpcpd.com/login register and enter the activation code RWGIFT
  • For existing (or lapsed) GPCPD members, go to gpcpd.com/my-account, choose the ‘Manage your membership/subscriptions’ and enter RWGIFT into the ‘Top up and upgrade codes’ box

For step-by-step video instructions of how to redeem the code please go to: www.gpcpd.com/activate-your-code 


We hope that this information will be of value to you at this particularly difficult time.