Our next intake for the Level 6 Chartered Manager Degree Apprenticeship is October 2022!

This is a fantastic opportunity for anyone who wants to develop the knowledge and expertise to take lead responsibility for people, projects, operations or services that underpin long-term success in the health and care system.

Please register your interest now by emailing us: info@theclic.org.uk 

Chartered Manager Degree Apprenticeship Case Study

Name:  Jordan Todd

Job role:   Assistant Service Manager, North Cumbria Integrated Care NHS FT (NCIC)

How far are you through your apprenticeship?

I’m currently halfway through my third year (so the end is near!) and it feels as though it’s both flown in and dragged in at the same time – if that’s possible? 

What was your motivation to undertake this apprenticeship?

I was cold called by NCIC's Learning & Development (L&D) team! At the time I began the apprenticeship, I was in my first management role within the Trust and Jean Hill and I had held a conversation around what opportunities there may be to pursue further education whilst still being in my post. Jean was instrumental in both supporting me to apply and in encouraging me to further myself; something both Jean and the L&D team do so well! The motivation however came from wanting to back up my work-based experience with some tangible, transferable qualifications that will set my career up for the rest of my life. 

What have you learned that has helped you in your role?

I’ve learned a lot about process and how to implement new ways of working and looked at various strategies around change management as well as learning how the wider implications of decisions can shape outcomes. Overall though the biggest learning has been understanding my own management style and how applying this in the right way can support the teams I work in.

What has been the most challenging aspect of the course?

Managing the time. The course is demanding, I won’t lie. On top of a full-time job in an acute hospital setting – it’s not an easy feat. I’m admittedly terrible when it comes to managing my own time so it’s a tough ask to fit in work, study and home-life week to week! 

Have you any advice or top tips for those who are thinking about undertaking a management apprenticeship?

Do it. Short term pain – long term gain. Despite the challenges of time-management and the sleepless nights worrying about evidence for your portfolio or if you’ll pass your end of module assessment, it’ll be worth it to have the certificate with your name on. Working the degree through a number of years is also something that helps you develop as you develop within your role(s) – where you are now won’t be where you’ll end up! 

What next?

Whatever the L&D team end up roping me into! I need a training course on saying “no”! 

Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.

Monthly Focus - autism awareness and support

As April incorporates #autismawarenessweek2022, this bulletin focuses on autism awareness and support. 

One to watch

Working with people with autism: the autistic perspective (11 minutes)

In this film, we see how Scott, a man with autism and learning disabilities, and Marie, a professor with Asperger’s Syndrome, learn to make sense of society, with the support of colleagues and family members. Scott’s parents speak of the rituals he employs to cope with daily life and the behaviours that are triggered when the world does not make sense to him.

Marie talks of the challenges she faces in learning the rules of professional communication and the techniques she uses to interact with others and manage her anxieties. She makes the point, however, that these anxieties come about because society does not yet understand people with autism, and disables them as a result.

Training

Understanding Autism

Understand more about autistic people from autistic perspectives with this CPD-certified course.

What topics will you cover?

• What is autism
• Social communication skills
• Sensory sensitivities and repetitive behaviours
• Co-occurring conditions
• Strengths and challenges of autistic people
• Lived experiences of autistic people

Find out more here...

Resources

National Autistic Society: www.autism.org.uk 

The Social Care Institute for Excellence (SCIE) has some excellent resources around personalised care and planning for people with autism. This can be accessed via: www.scie.org.uk/autism/adults/personalising/benefits 

Opportunities for staff in personalised care / ARRS roles

Training

Supporting Patients into Volunteering Training

24th May 2022 │ 12noon-13:00 │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you! Also hear a person’s journey through the service and from Age UK.

Find out more & book...

New to Primary Care - Navigate the Primary Care landscape - Training specifically designed to support staff undertaking ARRS roles

This training is designed to be delivered over 2 half days MS Teams (both are morning sessions). The sessions move from the general principles of team engagement and personal skillsets, to more specific support to help you orienteer your way through Primary Care. Session Outcomes:

• Feel confident in your ability to adapt to working in a Primary Care setting
• Understand how your ARRS role fits into and supports the overarching workforce within your Practice or Primary Care Network
• Become more familiar with the language used and de-myth those acronyms
• Learn how to access professional and peer support and the wider system as a whole
• Deepen your understanding of some of the challenges whilst working in General Practice and Primary Care and develop skills to manage some of these pressures
• Be confident in your ability within your new role to ask for support, should you ever require it

Cohort 2

Session 1: Friday 22nd April 2022

Session 2: Friday 6th May 2022

To book your place or request further information please email traininghub.nenc@hee.nhs.uk 

Supporting NHS colleagues to handle difficult situations with compassion (provided by Escalla training)

What you will gain from attending:

• An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
• Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
• Engagement with colleagues across your region and the opportunity to learn from shared experiences
• Up-to-date information on the national health and wellbeing support offers available to you and your colleagues 

The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.

How do I sign up? To view the available dates in your region, please visit: www.escallatraining.com/ne-yorkshire-region-secondary

Useful resources for all

NHS England resources on Personalised Care: www.england.nhs.uk/personalisedcare

Personalised Care Institute (PCI): www.personalisedcareinstitute.org.uk

Opportunities for all staff and volunteers

Watch this video to learn more about what Personalised Care is and how it can make a difference:

Training

Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

Making Every Contact Count - elearning for healthcare (e-lfh.org.uk)

If you have any further queries, please do not hesitate to contact laura.heaton2@nhs.net – Personalised Care Project Lead, or info@theclic.org.uk 

The NHS Big Conversation for Improvement is taking place on Wednesday 11th and Thursday 12th May 2022.

It is a fully virtual (online) space and is open to everyone specially people with lived experience, where you have personal experience of living with or caring for someone with a health condition and people with learnt experience, where you have acquired insights and experience through education and your role. There is no cost to join. You simply need to register in advance. 

Register to join the NHS Big Conversation for Improvement on 11th and 12th May 2022 – it takes less than a minute!

Please submit your improvement work for the NHS Improvement Awards here (estimated 4 minutes to complete).

Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 16 March 2022 saw Laura Heaton-Sutton (Personalised Care Project Lead at NHS North Cumbria CCG) deliver a presentation on 'Personalised Care is Everyone's Business'. 

The aim of the session was to provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make. It also looked at simple changes everyone can make in everyday practice to make their approach more personalised. The session involved discussions around health inequalities and how a personalised care approach can make all the difference.

Upcoming LUNCH & LEARN...

LINK Cumbria social prescribing for children and young people │ 21 April 2022, 12:30 - 1:00pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Ellen Buckley (Children Service Manager, Barnardo’s) on the award-winning 'LINK Cumbria social prescribing for children and young people'.

This session will provide an overview of the children and young people's social prescribing service in partnership across Primary Care Networks (PCNs) Keswick and Solway, Penrith, and Eden and Longtown and Brampton.

No need to book! Find out more & get the MS Teams link here...

If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: info@theclic.org.uk / 01768 245480