For individuals who are, or wish to become, patient leaders in their communities including patient and lay representatives and patient governors, volunteers or employees of Healthwatch organisations and members of patient/carer groups

In Partnership with Aspire Development, Involve North East, NHS Leadership Academy North East and Healthwatch Cumbria, this training includes an introduction to some of the key skills, knowledge and qualities required to engage positively and effectively in the wider health and care system. The training aims to enhance patient involvement in service improvement initiatives and strategic planning across health and care organisations.

What will the training cover?

  • Negotiation, influencing and communication skills
  • Political, personal and organisational awareness
  • Understanding of the system, system working and the leadership challenges
  • Questioning - using coaching methodology
  • Self as instrument/work to personal strengths focus
  • Basics of service improvement methods
  • Personal resilience and emotional intelligence

What will I achieve from the training?

  • An understanding of the context of patient/citizen leadership within the current political and health and care environment
  • Skills in effective communication to get your voice heard and in order to achieve your aims
  • Skills development for influencing and negotiation
  • Skills to be a credible and respected voice for the patient/citizen
  • Skills to manage difficult behaviours and conflict
  • Self-awareness (understanding self and responses to others and specific situations) and confidence to work strategically alongside other stakeholders and effectively representing the patient/citizen voice)
  • An understanding of coaching in order to release people’s resourcefulness and work with change
  • Skills to motivate others and champion change

Dates and location:

MODULE 1: Friday 5th April 2019, CLIC Training Room, 4 Wavell Drive, Carlisle

MODULE 2: Wednesday 8th May 2019, CLIC Training Room, 4 Wavell Drive, Carlisle

MODULE 3: Tuesday 4th June 2019, CLIC Training Room, 4 Wavell Drive, Carlisle

Please click here for more information and to book your place

By Rachel Fleming, Clinical Programme Manager CLIC

Across North Cumbria we are starting to understand better what our vision means "To build a new integrated health and care system together, using our collective capabilities for a healthier and happier population. ‘We are our communities; the health and care of our people run with our people for our people."

Our ambition is to create a population health and wellbeing system by having our community as part of the local leadership and delivery team. There are a number of work streams where we have patients and community members involved closely with designing and implementing new ways of working to improve our services. However we have much to learn about how to co-produce with our communities as our experience and knowledge is growing. This will bring us to co-production being our preferred way of working. Our new North Cumbria system website has lots of information about where we are currently working with communities and the story so far, along with the priorities for the year ahead:

To help us to achieve our ambition, we now have a co-production toolkit on the new North Cumbria Health and Care website: This toolkit has been developed working with Healthwatch and members of our communities, who have been involved previously with healthcare developments. It identifies a number of principles for working together for us all to follow and use. There are also four key areas of skills which the toolkit explains. These skillsets are:

  • Improving self-awareness
  • Holding a good conversation
  • Managing change
  • Working in groups

We are really keen to support our staff and citizens to explore and understand this key ambition for our system and to improve their skills in working together effectively.

CLIC has two opportunities to attend workshops to build these skills:

A radical new programme of online courses for those involved in health and social care

Are you:

  • Working in, or with, health or social care?
  • Enthusiastic about make things work better in your local service?
  • Keen to put your improvement ideas into practice, but not sure how?
  • Eager to hear from colleagues across the country with the same concerns?
  • Looking for free, bite-sized Quality Improvement training that you can access at your desk or on the go?

If so, the Improvement Fundamentals learning programme could be for you.


Improvement Fundamentals is a programme of online, self-directed mini-courses in quality improvement (QI) for those involved in heath or social care services.

  • Short: This brand new programme of short, bite-sized mini-courses, takes you through the preparation and delivery of an improvement within your workplace step-by-step
  • Practical: It is focused on equipping you with practical knowledge, skills and support, helping you undertakes your own improvement project as you progress through the mini-courses
  • Collaborative: The course is designed to provide ample opportunity for discussion and collaboration with peers and facilitators to provide learners with a network of support

The courses are free to take part in, and are delivered entirely online in the form of videos, articles, discussion and practical exercises that contribute to your own improvement project.

The programme is organised into four essential learning areas or suites:

  1. Quality improvement theory
  2. Quality improvement tools
  3. Measuring for quality improvement
  4. Spreading quality improvement


About the courses

Each course will be facilitated for a week, during which time participants will have access to SI’s topic experts for guidance and advice. Following this, participants will have time to work on their own local project.

Learners are able to complete the courses in their own time, with each taking around 2.5 hours in total. This can be done all together or in half hour chunks throughout the week.

Throughout the programme, participants will be guided to put their theory into practice and can submit a piece of work at the end showing how they have done this.

After successfully completing each mini-course, you will receive a certificate of completion for your Continuing Professional Development (CPD) records.


Improvement Fundamentals – first four courses running again in March 2019!

The first four courses in the Improvement Fundamentals programme have now run once each. However, in case you’ve missed them or would like another chance to complete them, they are all running again – back-to-back – in March 2019.

Our schedule of courses is:

Each course is now open for enrolment using the links above. If you are a new user, please register on the QI Learning Platform first, and then enrol onto the courses.

The courses are CPD-certified and you can gain 10 CPD points for completing the full series.

If you would like to complete the courses as a group, you are welcome to do so. To arrange this, please email the Improvement Fundamentals team at 

During each week, expert facilitators, Cheryl Guest and Maggie Herbert of NHS England’s Sustainable Improvement team, will be on hand to answer your questions and offer their insights in the social spaces on the courses.

You can follow on Twitter @QIFundamentals and join the conversation using #QIHikers

We are now just over 2 weeks away from the fourth Learning Organisation Collaborative (LOC) in the Lakes Festival - ‘We’re all Human - Skills for Safety’. 


Less than 20 places remain so don’t miss out on your chance to register for your free place here!


We have Keynotes speeches from: 

  • Prof Peter Spurgeon – Warwick University. A human factors veteran and expert on doctors and safety
  • Andy McKenna – Amtrain – a railways safety expert and experienced safety trainer
  • Jonathan West – Royal College of Art (DOME project – ‘design out medical errors’) a mechanical engineer by background, ergonomics and design guru


And workshops from:

  • Dr Dawn Benson - Patient Safety Academy, Oxford University
  • Rufus Harrington - Senior Lecturer in CBT and Course Director at the University of Cumbria and CEO of WiSER MIND Ltd: Developing a WISER MIND - Reduce worry and fatigue. Enhance decision making. Improve Creativity and Self-esteem
  • Stephen Singleton - Director of our Learning and Improvement Collaborative: The History of Human Factors
  • Ruth O'Dowd - Consultant Anaesthetist, CD Patient Safety, Surgery and Critical Care
  • Plus many more!


The event will be held at The Rheged Centre, Penrith on Tuesday 5th March 2019, 9.30am – 4.30pm. It brings together committed learning organisations, committed ‘collaborators’ and everyone interested in establishing ‘learning and improvement’. 


The theme for the festival this year is the development of ‘human factors’ as the study of the interaction between people and systems - to make things safer and more productive - has a history of over 100 years. Much is understood and a lot is intuitive - like realising you will make more mistakes when you are tired or distracted - but also a lot of this knowledge is not regularly and routinely built into healthcare.


LOC in the Lakes will focus on some personal, practical skills to help you manage human factors like fatigue, boredom and distraction and also to build more resilient and safer systems, environments and teams.


We do hope you can join us on the 5th March 2019, to register your place and avoid disappointment, please book here!


LOC in The Lakes 2019 (#LOCinthelakes) is jointly sponsored by The Academic Health Science Network North East and North Cumbria (AHSN NENC) and the Cumbria Learning and Improvement Collaborative (CLIC).

Milton Keynes College are offering a free distance learning course - 'Level 2 Certificate in the Principles of Dementia Care'.


Highlights Include

  • Distance learning study – 10 weeks duration
  • Free to study
  • Nationally recognised award
  • Study materials offered online or in paper format


What does this course cover?

The Certificate in the Principles of Dementia Care comprises of seven units:

  • Understanding dementia
  • The person-centred approach to dementia care
  • Equality, diversity and inclusion
  • Person-centred approaches to the administration of medication
  • Factors that influence communication
  • Behaviour in the context of dementia care
  • Benefits of engaging in social activities


Who is this course for?

This course would be beneficial within a wide range of professions, including care workers, social and healthcare related roles.


Why choose this course?

This course will help learners to develop an awareness of dementia, what it is and how it can affect different people.  It also explore how to use a person-centred approach to encourage positive communication, as well as the factors that can affect interactions with people who have dementia.


Entry requirements

No formal academic qualifications are required to study this course. Learners must be aged 19+ and have lived in the EU for the past 3 years.


Visit the Milton Keynes College website to find out more and book online.