The National Institute for Health Research and the University of Cumbria will be hosting the launch event of the Research Design Service North East & North Cumbria.

The launch will take place on Thursday 28th February 2019, 15:00-17:00 at the University of Cumbria, Fusehill Street, Carlisle.

All are welcome to join.



The Research Design Service (RDS) is funded by the National Institute for Health Research (NIHR) to provide advice to research teams to develop and submit high quality applied health and social care grant applications to NIHR and other national peer-reviewed funding programmes.

On 1st October 2018 the NIHR Research Design Service North East increased its remit to cover North Cumbria The NIHR Research Design Service North East and North Cumbria (RDS NENC) is funded by the NIHR to support researchers to develop and design high quality research proposals for submission to NIHR funding programmes and other funders of health and social care research.

RDS NENC is a partnership between Newcastle, Northumbria, Teesside, Durham and Cumbria Universities and South Tees Hospitals and Northumberland Tyne and Wear NHS Foundation Trusts, Newcastle City Council, the NIHR Clinical Research Network NENC and other key NIHR Infrastructure locally and nationally. 


To register your place, please visit the event booking page on EventBrite.

The University of Central Lancashire (UCLAN) are working with NHS England on a project looking at how GP Practice websites can be developed to help patients and carers. The following links to each of the short surveys are below:

  1. Survey for patients of GP Practices is here:
  2. Survey for carers is here: 

Your help in completing and sharing these would be very greatly appreciated. 

The application window for Wave 10 is now open and we are looking for new schemes that enable staff to take forward improvements within their service.  

Engaging for Improvement focuses on identifying an idea for change, making sure that the right information is gathered to understand and support your change and help you engage with your own team and wider stakeholders. The success for any improvement lies in engagement and involvement of the right people from the outset.  

It is a six step approach designed to be worked through over a period of 20 weeks; Wave 10 will be undertaken April to August 2019, during this time the CLIC Team will actively support you to lead your improvement.

If you think Engaging for Improvement is something you are interested in follow THIS LINK to access an Expression of Interest Form complete and return this to by the 22nd February 2019.

By Tracey Galbraith, Service Improvement Facilitator with CLIC

It’s that time of year for big bang fresh starts, big changes, new beginnings, new job etc.

But is it??? Did that work last year, or the year before? Or to quote Samuel Johnson, is that another ‘triumph of hope over experience’?

So let me suggest a different approach… Kaizen. Broadly speaking, the Kaizen philosophy is that: 

  • Improvements are based on many small changes rather than the radical changes
  • Small incremental changes are less likely to be radically different, and therefore easier to implement
  • Small improvements are less likely to require major capital investment than major process changes
  • The ideas come from you as opposed to using research, consultants or the latest guru/brand – any of which could be very expensive
  • Everyone should continually be seeking ways to improve their own performance
  • It helps you/your family/your team to take ownership for the change, and can help reinforce working together, thereby improving motivation

Professor Stephen Singleton, Director of CLIC, has summarised the process of continuous improvement in a previous blog:

So this year, just make small incremental changes, change one small habit and keep improving. Here are some ideas:

  • A short lunchtime walk daily - instead of a 10 mile hike every few weeks
  • A daily 2 minute meditation - instead of a weekend retreat
  • Switch to skimmed milk - instead of cutting out all dairy

If you would like to find out more about a work-based continuous improvement approach, book onto 'Influencing and Implementing Improvement' or 'Building Capability for Improvement: The Cumbria Production System' via our events page (new dates for 2019/20 coming soon!).

Are you a trained / accredited coach and actively coaching others? 

Are you a trained coach but currently not coaching others?

CLIC has been working with the North East Leadership Academy (NELA) to improve how we support trained coaches across our health and care system. We are aware there are a number of trained coaches across primary care and many who will be working regularly coaching colleagues. In order to support our coaches better we have set up a Coaching Network. The coaching network will meet three times per year. The network has a number of functions:

  • It provides regular development to keep skills updated
  • It is a point of contact to establish coaching peer supervision groups for any coach who would like to benefit from this
  • It provides support to trained coaches who have not practiced coaching others recently, but would like to refresh their skills and become active again
  • It provides the opportunity for formal coaching supervision on a regular basis
  • To access coachees, if you wish to be part of our 121 coaching offer to the health and care system (this is not required to benefit from the other functions)

We would like to extend the invitation to join the network to primary care colleagues. You may already have coaching support and learning that could help us to improve our network further, please share with us your learning.

The next Coaching Network CPD Event, 'Coaching Through Transition', is on 24th April 2019 9.30am – 12.30pm in the CLIC Training Room, 4 Wavell Drive, Rosehill Industrial Estate, Carlisle, CA1 2SE. Coaching supervision is also available on 24th April 2019 1.30pm – 4.30pm, also in the CLIC Training Room.

If you would like more information, to access the coaching network, or to access coaching peer supervision please contact