Do you know, North Cumbria Library and Knowledge Services (LKS) can help save you time and improve communication within your team?

Find tools and techniques to share what you know and learn from others: 

The tools help staff to learn before, during and after everything that they do so that best practice is replicated and pitfalls can be avoided. The tools introduce eleven techniques to help plan, co-ordinate and implement knowledge mobilisation activities. Or you can access e-learning

For more information see the Library website or follow North Cumbria LKS on Twitter @NorthCumbriaLKS



Did you know?

CLIC offers one-to-one coaching support to leaders across the health and care system in North Cumbria.

We have recently trained nine additional coaches, bringing our coach community up to a total of eighteen, who will support our leaders in the challenging work of improving our services for our local population. We are working with the North East Leadership Academy (NELA) to ensure our coaching maintains professional and of high standards.

If you are interested in receiving coaching to support you in your work, please contact: / 01768 245480

Value Stream Mapping can help you to achieve your planned improvements and measure those improvements. 

If you struggle with waiting lists and bottlenecks, maybe things don’t flow how you would like them to - Value Stream Mapping can help.

It is a way of thinking and capturing improvement, not just a tool in its own right. It can help you to visualise and measure the value you are adding to the things you do and increase that value for patients, carers and staff. You will be able to visualise the flow of patients, materials and/or information. A recent clinical service used Value Stream Mapping as a tool and way of thinking to support improvements in the reduction of waiting times for patients in outpatient clinics, streamline the clinic activities to reduce waste, improve clinic layouts and at the same time improve the whole patient (and staff) experience.

You can book onto our next Value Stream Mapping Bite Size Workshop which is taking place on the 11th December via the below link: 


Learning Organisation Collaborative (LOC) Fourth International Festival - available to book now!  #LOCintheLakes

Date: Tuesday 5th March 2019

Timings: 9.30am - 4.30pm

Venue: Rheged, Redhills, Penrith, Cumbria, CA11 0DQ

The development of ‘human factors’ as the study of the interaction between people and systems - to make things safer and more productive - has a history of over 100 years. Much is understood and a lot is intuitive - like realising you will make more mistakes when you are tired or distracted - but also a lot of this knowledge is not regularly and routinely built into healthcare.

CLIC has developed the Cumbria Production System - tools and techniques - to help our health and care system in this important work and this year, LOC in the Lakes will focus on some personal, practical skills to help you manage human factors like fatigue, boredom and distraction and also to build more resilient and safer systems, environments and teams.

Fun practical workshops and engaging keynote speakers will help you deepen your knowledge and support your capability. 

Save the day and book your place now on our dedicated LOC in the Lakes 2019: Skills for Safety event page!