We are looking for new schemes that enable staff to take forward improvements within their service aligned to the system and Care Group objectives, priorities and organisational values.  

Engaging for Improvement puts the patient at the heart of everything we do; by identifying an idea for improvement then gathering information to understand and measure the current state. The success of any improvement lies in engagement and involvement of the right people from the start, E4I focusses on engaging with the team and wider stakeholders to gather their views and ideas.   

It is a six step approach designed to be worked through over a period of 20 weeks. Wave 13 will take place between April and September 2020, during this time the CLIC Team will actively support you to lead your improvement.

If you think Engaging for Improvement is something you are interested in follow THIS LINK to access an Expression of Interest Form complete and return this to the CLIC Team at info@theclic.org.uk by the 30th March 2020.


Following another successful CLIC-facilitated GP Update course on 1st February, held in the Education Centre at the Cumberland Infirmary, we have a handful of GP Update Handbooks (with GPCPD access) available to purchase:

  • Price: £70 per Handbook (RRP £150)

This Autumn 2019 / Winter 2020 edition contains 100s of the most relevant updates for primary care. Red Whale could not fit it all into one handbook, so included is 12 months online access to GPCPD.com with over 500 articles and a lot more.

Between the Handbook and the inclusive online access, you’ll get just about everything you need for self-study, patient consultation or to earn your CPD credits. Red Whale cover 97% of the RCGP determined curriculum for Primary Care. 

Look inside the GP Update Handbook.

To enquire about purchasing a Handbook, please contact Amy Aitken at: info@theclic.org.uk 

Learning Organisation Collaborative (LOC) Fifth International Festival #LOCintheLakes

Date: Tuesday 3rd March 2019

Timings: 9.30am - 4.30pm

Venue: Rheged, Redhills, Penrith, Cumbria, CA11 0DQ

In a place far, far away, a long time ago, everyone had time to do their work and manage their relationships. Time to care and time to be themselves.

Lack of time is now one of our most pressing issues!

Yet the workload increases. Our population is ageing; the things we can do to help people are ever more complex and hard to manage. We need to be able to do more, do it better and take less time doing it!

LOC 2020 will help us with this challenge. A range of workshops and learning events to help us manage time better, save time, reduce waste and create better systems.

Do our work differently; be happier at work; get better outcomes and a better experience for our patients – the Force will be with us!

Save the day and book your place now on our dedicated LOC in the Lakes 2020: Time Wars event page!

To achieve our vision of ‘Better, fairer health and care at all ages and in all places’, the NIHR ARC NENC is pleased to invite original and high quality research proposals focussed upon regional health and care priorities. These should aim to improve health and social care outcomes in those communities and sectors facing the greatest challenges and generate original research outputs.

We welcome applications from a wide range of collaborations which include individuals working in universities, NHS and social care providers, local authorities, charities, voluntary sector organisations and businesses. All proposals must include university representative from a relevant ARC theme and a representative from another organisation category, but any partner can lead the application.

A maximum of £100,000 over 2 years will be available for exceptional projects, but it is expected that costs for most proposals will be lower and all will be scrutinised for value. Matched funding is encouraged. Proposals must be formally costed and agreed by a responsible finance officer in the host organisation.

Proposals must be linked to an ARC NENC theme and include evidence of support from the relevant theme lead or deputy lead (if they are not already involved). The themes are listed below:

  • Multi-morbidity, Ageing and Frailty
  • Supporting Children and Families
  • Prevention, Early Intervention and Behaviour Change
  • Integrating Physical, Mental health and Social care
  • Inequalities and Marginalised Communities
  • Assistive Technologies and Data Linkage
  • Evaluating Change with Pace and Scale
  • Knowledge Mobilisation and Implementation Science

To register interest and receive the application documents, the lead applicant should submit their details using the link below, including a potential title, collaborating organisations and a theme affiliation:


The lead applicant must be connected to a relevant theme before the registering interest. If not, then please use this link to complete a simple membership form:


If needed, the NIHR Research Design Service NENC will advise applicants who intend to use the output from an award to support an application to one of the main NIHR funding streams: https://rds-nenc.nihr.ac.uk/ 

The closing date for registrations is: 12pm on 13th March 2020

The closing data for submission of a proposal is: 12pm on 8th April 2020

Proposals which are submitted without prior registration will not be processed.

Applicants will be informed of the outcome in late July / early August 2020.

Projects must aim to start between 1st October 2020 and 31st December 2020.

All projects will be expected to provide updates and a publicly available final report.

By Rachael Davies, Continuous Improvement and Development Manager with CLIC

At this time of year our thoughts often turn to getting things sorted, we make plans for what we would like to achieve this year whether it is a resolution to be healthier, wealthier, and happier, we set goals to achieve an improved version of me. For some of us our resolution is to be more organised, consume less and create less waste to protect this lovely planet of ours. We can also do this at work.

This year for a lot of staff working in support services we will be changing our working environment. This provides an opportunity to take stock of what materials / resources we have stored up over the years and identify what we need moving forward. The good news is that there is a tool that can help us to do this, 5S Workplace Organisation is part of the Cumbria Production System (CPS) Toolkit it enables the identification of value and waste and to create a working environment that supports effective time management and use of resources.

So let’s plan what to move and where to put it when we get to our new destination...

The 5S approach is a structured process which involves five key steps to create an ideal work environment for you and your team; sort, simplify, sweep, standardize, sustain. Safety is considered at all of the five key steps to ensure that people and the work area are safe. The implementation of the 5S approach helps create a working environment where things are easy to find and there is room to store everything you need, exactly where you need it. Importantly the implementation of the 5S approach helps create order, reduces waste and maximises safety.

Beginning with the first S – sort using a three colour post it system the participants decide what they want to keep (green post-it), place in storage (amber post-it) and get rid of (red post-it).

The second S – simplify requires the team to work together to decide on where items are going to be kept. The aim of this is to ensure that every item within the workplace has a place.

The third S – sweep visually and physically keeping the workplace clean and clutter free.

The forth S – standardise agree on what needs to be done to maintain an orderly, clean and functional work area.

The fifth S – sustain everyone in the team must take ownership of maintaining the workplace as agreed. Checks are carried out so 5S becomes part of the everyday routine.

If you follow these steps you will:

  • Reduce time spent on searching for things/information
  • Make better use of time
  • Identify issues/problems before they happen
  • Provide a foundation for future improvements
  • Take control of your work environment so that it is properly set up to support you
  • Put a system in place to ensure that everyone understands the standards set as a team and that those standards are not only maintained but continually improved
  • Support your team to take responsibility and ownership of their working environment, creating feelings of empowerment in their roles

Find out more about 5S in the CPS Toolkit.

Below is a short 5S video. The video uses the terminology of ‘set in order’ for the 2nd step of simplify, and ‘sweep’ for the 3rd step we refer to as shine - please be assured that this is just a different way of labelling the same activity:

If you would like to have a conversation regarding how you can apply this tool please contact us: info@theclic.org.uk