A regional hub has been launched to support health and care staff across the North East and North Cumbria to cope with the immense pressures of working during the COVID-19 pandemic.

The purpose of this ‘hub’ is to help health and care staff – including NHS, social care, and care home staff – get support for their mental and physical wellbeing when they need it. The aim is to ensure that every individual can easily, quickly and confidentially access the best advice, support and, if needed, treatment for their needs. 

The hub’s flagship offer is a confidential advice and support helpline staffed by highly skilled NHS psychological practitioners from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW), a leading provider of mental health services in the region. 

Health and care staff can call the helpline on 0191 223 2030, seven days a week (including Bank Holidays) from 7am-9pm. 

The project is led by the North East and North Cumbria Integrated Care System (NENC ICS) Mental Health and Workforce Programmes, which recently secured funding from NHS England to progress with this staff support and wellbeing resilience hub.

John Lawlor, Chief Executive at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, who leads the NENC ICS mental health programme, said:

“Every one of us in the health and care system has been affected by the pressures of the COVID-19 pandemic. During this incredibly difficult time, our health and care staff continue to provide the highest standards of care to the people in our communities, and it’s vital that we look after them while they care for others.

“We know that there’s lots of support on offer from various places, but we’ve heard that it can sometimes be challenging for staff to navigate this when they are under pressure and need help fast. This hub will work with each individual to quickly, confidentially link them up with the advice and support they need.

“This funding from NHS England provides us with an opportunity to enhance the existing national and local support on offer to these staff, improve the resilience of teams, and crucially help to keep our staff well and able to continue their fantastic work across the health and care system.”

The hub will also offer:

  • Active outreach, offering support to staff groups whose physical and emotional wellbeing is identified to be most at-risk;
  • Provision of assessments and evidence-based therapies/treatments;
  • Promotion of initiatives that aim to maintain staff’s wellbeing and resilience, to prevent their wellbeing worsening or experiencing a crisis;
  • An online self-monitoring wellbeing diary at: www.mypersonalwellbeing.co.uk  

The hub launched on 4th January, and will be working closely with partner organisations across the region to develop a ‘hub and spoke’ approach to supporting staff’s wellbeing in the workplace over the next few weeks.


Date: 29th January 2021

Time: 12:30pm to 1:30pm

Virtual Platform: Zoom

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To weather the COVID-19 crisis, teams will need resilience. But with the new work-at-home protocols, can leaders really do anything remotely to increase their people’s ability to deal with adversity?

This short session will draw upon resilience studies to explore tips and techniques for leaders and managers to support their teams virtually to deal with challenges and setbacks. 


Friday 22 January 2021, 09:30 to 11:00

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Adrian Bauman, Emeritus Professor of Public Health, The University of Sydney

Professor Bauman is a world-leading public health researcher who has for over 30 years studied chronic disease prevention and the development and assessment of prevention research methods. He is a committed advocate for research translation into practice to achieve population-wide impact and health equity. His research has demonstrated the need for cross-sectoral involvement from areas outside of health in physical activity promotion programs, including diverse sectors such as sport, transport and urban planning to achieve better outcomes. Professor Bauman also builds innovative research-policy linkages and conducts policy-relevant research.

This workshop will explore the 10 guiding principles, developed by our regional FusePAW network to support transferable knowledge exchange activities and help implementation of national Physical Activity policy in local contexts. 

This event will take place on the Zoom platform with video or dial in options available.


Togetherall is a 24/7, safe online community for people who are stressed, anxious or feeling low, with self-guided courses and resources.


Hundreds of people are using the online service which provides a safe community to support mental health, 24/7.

The support at: www.togetherall.com is free for people in Cumbria aged 16 and over. People can register by simply using their postcode.

This service provides an alternative option for support, particularly with the pressures across health and social care at this time.

It offers:

  • A vibrant online community where members can support each other
  • Trained professionals available 24/7 to keep the community safe
  • Access 24 hours a day, 365 days a year
  • Creative tools to express how you’re feeling
  • Self-assessments and recommended resources
  • Wide range of self-guided courses to complete at your own pace


A service is also available for children and young people in Cumbria at: http://kooth.com This also provides free, safe and anonymous support for young people including resources like discussion boards, magazines, daily journal feature and the ability to chat with their team.


North Cumbria Integrated Care NHS Foundation Trust (NCIC) has put together a video which takes a look back over the year 2020. It’s well worth a watch to remind us what an eventful year it was in healthcare: