Linda Turner

Quality & Safety Matron

North Cumbria Integrated Care NHS Foundation Trust (NCIC)

In this Learning from COVID-19 Improvement Story, we hear from Linda Turner, who describes the positive changes made in the development of students on placement during the pandemic:

Why was change needed?

During the COVID-19 pandemic, the national restrictions put in place meant that students on placement in Community Teams were unable to access the same rich and varied learning experience usually offered, and there were concerns for their welfare during this time. In order to address this, twice-weekly remote sessions were established, ensuring the students had the opportunity to:

  • Learn about the diversity of NHS services provided in the Community
  • Have a safe space to discuss any concerns relating to their placement and the pandemic
  • Have the opportunity to come together to share learning and experiences

What impact did it have?

These sessions have been very well received, and have enabled students to:

  • Gain practical and essential skills
  • Explore potential new career opportunities and specialities
  • Reflect on their own experience and learning
  • Discuss their welfare
  • Raise any concerns or practical issues experienced

How will this be sustained?

Moving forward, NCIC and the local university are committed to utilising the learning from this programme. From September 2021, these sessions will be rolled-out monthly to all students on placement in the Trust, as well as targeted towards medical students. It is hoped that following this, the opportunity will also be made available to any staff in the Trust who are keen to learn from this resource.

Read the full detail – download the pdf story below:

Teach it forward!

We would love to hear about the improvements that you have made as a result of COVID-19. Capture your story on the template available below and send it to us at 

Arising from the COVID-19 pandemic was the Government guidance that wherever possible, people must work from home. This has been a significant change to the norm for many, and has been challenging in a number of ways. According to the Office for National Statistics, in April 2020 46.6% of people in employment did some work at home, and of those 86% did so as a direct result of the pandemic. For those who did remain in the workplace, many face-to-face meetings quickly became a thing of the past.

In order to facilitate these new, remote ways of working, we have seen a number of online platforms rolled-out at scale, one of which was Microsoft (MS) Teams. As with any new tools in the workplace there can be significant learning curves, but despite this we have experienced significant benefits – from the miles in travel saved, to better engagement with wider audiences. One thing has certainly become clear – as the COVID-19 restrictions ease, MS Teams is far too valuable to be left behind and its use must be sustained. 

We are therefore pleased to be able to share with you an MS Teams training session, delivered by Redmoor Health, which took place in March 2021*:

There is also a useful pdf document to accompany this video – please click here to download it. 

Did you know?
You can download MS Teams for FREE onto your PC via the Microsoft website, as well as onto your smartphone or tablet:

CLIC, in collaboration with North Cumbria Library & Knowledge Services, is planning some additional sessions on understanding and making the best of MS Teams. Please keep an eye on the CLIC website for more details! If you haven’t already done so, you might want to sign-up to the CLIC website and monthly eBulletin to be first to hear about our latest news and events:  

In these challenging times, it’s important that we look after our own health and wellbeing. Virtually LOC in the Lakes 2021: PAUSE. REFRESH. MOVE FORWARD. is taking place 15th – 18th June, will bring you an entire week of online events designed to offer some practical tools and techniques to enhance your wellbeing, as well as support leaders and managers in revitalising their teams. Click here to find out more…  

*Please note that there are some features of MS Teams that are not yet accessible via work devices.

Available now via the Knowledge and Library Services website - a selection of uplifting, digital resources which include apps, podcasts and other online resources. 

The Health Education England national NHS Knowledge and Library Services team has worked with the Reading Agency to crowd-source these resources. They have been chosen by NHS staff for NHS staff and are ideal for boosting your mood. One of the resources shared is the poem 'Making a Difference', by Lemn Sissay:

As part of Health Information Week (5-11 July), Health Education England will also be adding a small collection of print books to each local NHS Knowledge and Library Service in England. Find out more from your local service...