We have a number of places available on upcoming SAGE & THYME Communication Skills Training:

Tuesday 10th September 2019

9.30am - 12.30pm

Classroom 3, Post Graduate Education Centre, West Cumberland Hospital, Homewood Road, Whitehaven, Cumbria, CA28 8JG

SAGE & THYME Communication Skills Training is a Level 1, half day training course relevant for all staff engaged in face-to-face communication.

This 3 hour workshop is run by 3 facilitators and uses a mix of small group work, lectures and rehearsals. The knowledge and skills learned in this course are fundamental to most roles in the NHS and other care organisations.

The SAGE & THYME model is suitable for talking to anyone: the transferable skills gained by attending this workshop can be applied to any situation where individuals may be emotional, distressed or concerned. The workshop teaches clinical and non-clinical staff at all levels, evidence-based communication skills to provide person-centred support to someone with emotional concerns whilst providing basic psychological support.  


Delegate Quotes:

“Excellent, great pace and content, useful and practical. Looking forward to putting into practice.” 

“Thought provoking and empowering.”

“I have the confidence to get into and out of difficult, emotional discussions.”

96% of delegates said it would influence their practice

98% of delegates would recommend the training


Book your place at: www.theclic.org.uk/what-we-do/clinical-skills/events/clic-clinical-skills-programme-sage-thyme-communication-skills-training-cohort-66 

Looking for a fantastic free leadership development programme you can study in your own time and at your own pace? Take a look at the NHS Leadership Academy's Edward Jenner programme.

The programme can be used as evidence of hours of participatory learning as it encourages nurses to put their learning into practice, reflect and discuss this online. In addition to this, after completing the Edward Jenner programme nurses and midwives will receive an Academy-recognised qualification and certificate. 



By Amit Paik, GPST3 – North Cumbria / Leadership & Management ITP – CLIC 

As a GP trainee, I’ve had the pleasure of working in a variety of different practices across our region, in both a urban and rural setting. Challenges were had in the number of new and existing medical conditions patients presented with.

One of the many difficulties that face any health professional is a need to keep up to date on changes to clinical practice, including refreshing their own background knowledge. Some of this comes from one’s own clinical reading after coming across a difficult case. “Continuous Professional Development” (CPD) is therefore key to maintaining the high standards of patient care we demand from ourselves.

CLIC has played a central role in providing clinical and non-clinical educational events, working alongside our education partners to develop a varied CPD offering to our colleagues. This partnership has evolved further, through the development of our CLIC Academy – part of our wider “Blencathra Project”.

Collaboratively, we’ve developed a brand new, bespoke platform to hold ALL educational event and courses held within North Cumbria in a single location – both directly from our website, but now also via a brand new mobile application. This will allow colleagues the opportunity to search and book CPD events direct from their mobile for the first time. Available for FREE on both Android and Apple Stores, just search “The CLIC”. 

It allows users the functionality of our website including the search and booking of a various educational events on our constantly updated database, but via a few taps on their smartphone. 

We’re really excited about this latest development, particularly since it allows our team to use technology to support colleagues who are under increasing amounts of pressure within their working lives. Please do take time to review our offering and, as always, do feedback to us where we can improve our systems.

We have a number of places available on an upcoming Pathway Visualisation course:

Thursday 26th September 2019

9.30am - 4.30pm

CLIC Training Room, NHS Offices Rosehill, 4 Wavell Drive, Carlisle, Cumbria, CA1 2SE

This one day workshop will help you to visualise your pathway or process using a number of different mapping approaches:

  • Process mapping
  • Patient journey mapping
  • Information flow mapping
  • Value stream mapping

As our local health system undergoes a time of change it is more important than ever to 'know your current state'. This engaging workshop will help you to plan for the future and integrate services as we move forward towards greater system working.

The workshop will enable you to use mapping to understand and improve the patient journey, identify opportunities for improvement, improve flow, recognise value and reduce waste.

Get your place before they go at: www.theclic.org.uk/training-and-events/training-and-events/pathway-visualisation-cohort-2 

By Sam Eggleston, Organisational Development Practitioner with CLIC

In business coaching, the main objective of a coach is to help you increase your self-awareness. I have recently been fortunate enough to enhance my practice and become a qualified coach, during which the learning has been immense and so useful. The big surprise is how it has helped me to self-coach and it made me realise that you don’t have to be a trained coach in order to do this. In this article I will share my insight.

To quote Carl Jung: 

“Every advance, every conceptual achievement of mankind has been connected with an advance in self awareness.”

– Dr Carl G Jung

Creating the space for time for self-reflection is the key here – how can we really become self-aware without this? When we reflect in our heads, our thoughts can be blurred by thinking errors, become dispersed and it is really difficult to retain all of those key insights. I have had a little book now that I carry round just to capture my reflections. 

I have really benefited from using a simple coaching model. I have seen my self-confidence, resilience, determination grow and I am just generally more content. 

The GROW model is perfect for self-coaching. The acronym stand for Goal, Reality, Options and Will (or way forward).  To help you to self-coach, below is a useful guide to follow, just answer the questions and you are on your way. The scenario in the worksheet focuses on a learning goal, but you can change this to fit with anything you would like to achieve. Remember the benefits are really felt when you take just a little time and write it down.