Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.

CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.


Monthly focus - personalised LGBT+ care

As February is LGBT+ History Month, this month’s focus is around how we can improve personalised care for our LGBT+ service users.


“While LGBT people do generally have the same health and social care needs as the rest of the population for the majority of the time, the evidence shows that they do not always receive the same level of service as non-LGBT people and that they have poorer outcomes across many areas.”

(Women and Equalities Committee Gov.uk, 2019)

 

www.consortium.lgbt/lgbt-history-month-2022

Training


Gender Identity and the Impact of Microaggressions

10 March │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams

This session will provide knowledge of language and information around gender identities and sexualities. It will also investigate the term ‘microaggression’.

Find out more & book...


Careskills Academy LGBT – Aware for care

This awareness course will enable learners to learn about supporting the needs of LGBT people and recognise the equal standing that LGBT people have.

https://careskillsacademy.co.uk/courses/lgbt/

 

Challenging Practice


Bring Dementia Out #BringDementiaOut 

Bring Dementia Out aims to raise awareness and provide support for LGBT+ people affected by dementia. It has many resources and can be found at: www.alzheimers.org.uk/get-involved/bring-dementia-out

It discusses the need to change practice by doing the following:

  1. See the person and not just the condition
  2. Learn the right language and avoid making assumptions
  3. Understand the stigma


Basics of Alzheimer's & Dementia for LGBT Care Partners Webinar


Alzheimer’s Association - LGBTQ Community Resources for Dementia

www.alz.org/help-support/resources/alzheimers-and-dementia-resources-for-lgbtq-commun


Opportunities for staff in personalised care / ARRS roles


Training


Lunch and Learn - Supporting Patients into Volunteering 

15 March 2022 │ 12:00pm - 1:30pm (approx.) │ Virtual: Microsoft Teams

Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you!

For more information contact Laura.heaton@northcumbriaccg.nhs.uk  


Supporting NHS colleagues to handle difficult situations with compassion

Provided by escalla training. What you will gain from attending:

  • An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
  • Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
  • Engagement with colleagues across your region and the opportunity to learn from shared experiences
  • Up-to-date information on the national health and wellbeing support offers available to you and your colleagues 

The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.

How do I sign up? To view the available dates in your region, please go to: www.escallatraining.com/ne-yorkshire-region-secondary 


Useful resources for all

NHS England resources on Personalised Care: www.england.nhs.uk/personalisedcare

Personalised Care Institute (PCI): www.personalisedcareinstitute.org.uk


Opportunities for all staff and volunteers

Watch this video to learn more about what Personalised Care is and how it can make a difference:

Training


LUNCH & LEARN - Personalised Care is Everyone's Business

16 March │ 12:00 - 12:30pm │ Virtual: Microsoft Teams

This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make.

No need to book! Find out more & get the joining link...


Making Every Contact Count

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

Making Every Contact Count - elearning for healthcare (e-lfh.org.uk)


If you have any further queries, please do not hesitate to contact Laura.heaton@northcumbriaccg.nhs.uk – Personalised Care Project Lead or info@theclic.org.uk 

Below is a glimpse of what's coming up over the next couple of months – places are filling up fast, so please book early (where applicable) to avoid disappointment!


Person-Centred Career Conversations for leaders and line managers

Are you a leader or line manager working in health and care in Cumbria? Do you have staff with underutilised skills and experience, who would benefit from being re-energised in their own development? Perhaps they’ve reached the mid-point in their career, and aren’t sure what’s next? 

We’ve got a fantastic new offer to support you in having Person-Centred Career Conversations – join us on one of our upcoming virtual sessions delivered in collaboration with the award-winning andpartnership:

  • Friday 11th February, 9:00am - 12:00pm
  • Friday 11th February, 2:00pm - 5:00pm
  • Thursday 3rd March, 1:00pm - 4:00pm

Find out more & book…


Degree and Masters Apprenticeships – Introductory/Question & Answer sessions available from 26th January 

This year, in partnership with North Cumbria Integrated Care NHS Foundation Trust, we are offering two fantastic apprenticeship opportunities for individuals working in health and care in north and west Cumbria. Join one of our upcoming Introductory/Question & Answer sessions to find out more, and ask any questions you may have:

Chartered Manager Degree Apprenticeship with the University of Cumbria. Introductory/Question & Answer sessions are taking place via Microsoft Teams on the following dates:

  • Thursday 10th February, 12.30pm - 1.30pm
  • Thursday 17th February, 12.30pm - 1.30pm
  • Thursday 24th February, 12.30pm - 1.30pm

Systems Thinking in Practice Postgraduate Diploma Apprenticeship with the Open University. Introductory/Question & Answer session taking place via Microsoft Teams on the following date:

  • Thursday 3rd February, 12.00pm - 1.00pm

Find out more & get the joining links here…


Improvement Network: February 2022

9 February │ 9:30am - 11:30am │ Virtual: Microsoft Teams

The improvement network has been set up to support North and West Cumbria health and care services to come together to learn about improvement, share experiences and gain support and improvement coaching expertise.

Find out more & book…


NEYLA Event: Building Resilient & Collaborative Teams Powered by an Outward Mindset

9 February │ 1:00pm - 2:30pm │ Virtual: Zoom

This mini masterclass introduces how leaders and those they lead can use the Outward Mindset to ensure people feel respected, included, and engaged. The session will explore how everyone in a team can play their part in keeping the team and its members resourceful and engaged.

Find out more & book...


NEYLA Event: Human Learning Systems - The Role of Learning and Emotion in Systems Change

10 February │ 1:00pm - 2:00pm │ Virtual: Zoom

‘Human Learning Systems’ (HLS) is a new way of doing public management that takes into account the complexity of the real world, to shape how communities and practitioners can coproduce healthy communities. In this session, Andy Crosbie from the Collective Impact Agency will focus on the learning aspect of HLS. 

Find out more & book...


Mediation Supervision

10 February │ 2:00pm - 4:30pm │ Virtual: Microsoft Teams

A 2 hour interactive online session to bring together mediators and/or those conducting facilitated, difficult, conversations.

Find out more & book...


Tools for Co-Production: Bitesize

16 February │ 9:30am - 10:30am │ Virtual: Microsoft Teams

A short, virtual workshop to get to know the key tools needed to start to build effective relationships with partners and service users for better patient outcomes.

Find out more & book…


NEYLA Event: Dealing with Uncertainty

17 February │ 9:00am - 10:30am │ Virtual: Zoom

This workshop is a chance to reflect on the challenges to our thinking and behaviour that uncertainty brings in its wake – like doubt and misdirected energy.

Find out more & book...


An Introduction to Managing Projects

17 February │ 9:30am - 11:30am │ Virtual: Microsoft Teams

Project management is an essential skill-set for many roles. This virtual workshop is ideal If you need to manage projects at work, while not necessarily being a formally trained project manager. It is also suitable if you are considering undertaking a project in the near future and are seeking to learn and apply essential project management knowledge and skills.

Find out more & book…


LUNCH & LEARN - Compassionate Mind Training for Staff Wellbeing

24 February │ 12:00pm - 12:30pm │ Virtual: Microsoft Teams

The aim of this session is to provide an overview of compassionate mind training, a new offer from NCIC's staff wellbeing service.

No need to book! Find out more & get the joining link...


Introduction to Human Factors in Healthcare

2 March │ 9:30am - 4:30pm │ Harraby Community Centre, Carlisle

This workshop aims to give you an understanding and appreciation of how human factors awareness can create a safer place for patients and a more productive environment for healthcare workers. This training is suitable for those new to Human Factors as well as those who would like to refresh their existing knowledge.

Find out more & book…


Leadership Support Circles: Give Yourself Space To Make The Right Call

3 March │ 10:00am - 11:15am │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. This is a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…


Coaching Skills Workshop

15 March │ 9:30am - 4:30pm │ Health Education Room, Workington Community Hospital

A one day coaching skills programme which aims to enable individuals to communicate using core coaching skills in their relationships with their staff and colleagues.

Find out more & book...


Leadership Support Circles: Look After Yourself

30 March │ 3:00 - 4:15pm │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. This is a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…


In this Learning from COVID-19 Improvement Story, we hear from members of North Cumbria Integrated Care NHS Foundation Trust's (NCIC) Allerdale & Copeland Health Visiting Teams, who describe the ways in which they needed to work differently during the pandemic.

They share with us how they have worked together as a team, how they have continued to support families, and what they have learned along the way:

If you would like to know more about the work Allerdale & Copeland Health Visiting Teams have done, please contact Chris.Findley@ncic.nhs.uk 

 

Teach it forward!

We would love to hear about the improvements that you are making in our local health and care system. Please get in touch with us to share and celebrate your success: info@theclic.org.uk 


Brought to you by CLIC in collaboration with North Cumbria Knowledge and Library Services, this Lunch & Learn session on 27 January 2022 saw Dr Prasanna de Silva (Consultant Old Age Psychiatrist at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)) deliver a presentation on 'Care home liaison during covid-19: Experience from the coalfields & lakes'. 

The short presentation covered:

  • Who they are and what they do (including service history, staffing, outcomes)
  • What they want to do (quality improvements including avoiding sarcopenia, polypharmacy)
  • What they would like to get (integration with acute care delirium outreach, PD nurses and move to a 7-day service)

 

Upcoming LUNCH & LEARNs...

Compassionate Mind Training for Staff Wellbeing │ 24 February 2022, 12:00 - 12:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Dr Brenda Connolly (Consultant Clinical Psychologist & Clinical Lead for Staff Wellbeing at North Cumbria Integrated Care NHS Foundation Trust (NCIC)), on 'Compassionate Mind Training for Staff Wellbeing'.

The aim of this session is to provide an overview of compassionate mind training, a new offer from NCIC's staff wellbeing service. Compassion-Focused Therapy (CFT) is an evidence-based psychological intervention which aims to help promote mental and emotional healing by encouraging people to be compassionate toward themselves and other people. Compassionate Mind Training is the psychoeducation and skills building part of CFT, but can also be used as a stand-alone therapeutic intervention. It helps us to understand, and work with, our tricky brains. It builds our abilities to use our bodies to support our minds, and develop the courage and wisdom to address our life difficulties and flourish.

No need to book! Find out more & get the MS Teams link here...

 

Personalised Care is Everyone's Business│ 16 March 2022, 12:00 - 12:30pm │ Virtual: Microsoft Teams

Join us for this Lunch and Learn to hear from Laura Heaton-Sutton (Personalised Care Project Lead at NHS North Cumbria CCG), on 'Personalised Care is Everyone's Business'.

This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make. It will also look at simple changes everyone can make in everyday practice to make their approach more personalised. The session will involve discussions around health inequalities and how a personalised care approach can make all the difference.

No need to book! Find out more & get the MS Teams link here...


If you would like to present and share your innovations/improvements across a wider platform, please get in touch with us at: info@theclic.org.uk / 01768 245480


Happy New Year from the CLIC team! We wish you all the best for the year ahead.


Why not welcome 2022 with a little change, and sign yourself up for one of our brand new learning, development or networking opportunities:


Person-Centred Career Conversations for leaders and line managers

Are you a leader or line manager working in health and care in Cumbria? Do you have staff with underutilised skills and experience, who would benefit from being re-energised in their own development? Perhaps they’ve reached the mid-point in their career, and aren’t sure what’s next? 

We’ve got a fantastic new offer to support you in having Person-Centred Career Conversations – join us on one of our upcoming virtual sessions delivered in collaboration with the award-winning andpartnership:

  • Friday 11th February, 9:00am - 12:00pm
  • Friday 11th February, 2:00pm - 5:00pm
  • Thursday 3rd March, 1:00pm - 4:00pm

Find out more & book…


Degree and masters apprenticeships

We are excited to be able to share with you two fantastic opportunities which we (in partnership with North Cumbria Integrated Care NHS Foundation Trust) will be offering next year. These apprenticeships are open to individuals working in health and care in north and west Cumbria:

  • Chartered Manager Degree Apprenticeship with the University of Cumbria
  • Systems Thinking in Practice Postgraduate Diploma Apprenticeship with the Open University

Find out more including how to register your interest here…


Green Network

1 February 2022 │ 12:00pm - 1:00pm │ Virtual: Microsoft Teams

The Green Network will focus on building knowledge and awareness of the climate crisis and how we can be more environmentally sustainable across the north and west Cumbria health and care system.

Find out more & book…


We'll also be bringing you some of our most popular sessions and events:


Cumbria Improvement System Toolkit

26 January 2022 │ 10:00am - 12:00pm │ Virtual: Microsoft Teams

This workshop will help you to understand some basic service improvement tools and methods that will help you to make successful improvements in your practice for the benefit of patients and service users.

Find out more & book...


Organisation Development (OD) Network: January 2022

26 January 2022 │ 2:00pm - 4:00pm │ Virtual: Microsoft Teams

The OD network will focus on building OD knowledge and capability in the North and West Cumbria health and care system. It has been set up to support leaders and staff to come together to learn, share experiences and gain support and coaching expertise.

Find out more & book...


Leadership for Co-Production: Bitesize

27 January 2022 │ 10:00am - 11:00am │ Virtual: Microsoft Teams

A short, virtual workshop to inspire managers to build their confidence and capability around driving patient-led service improvements.

Find out more & book...


LUNCH & LEARN - Care home liaison during covid-19: Experience from the coalfields & lakes

27 January 2022 │ 12:00pm - 12:30pm │ Virtual: Microsoft Teams

Join us to hear from Dr Prasanna de Silva (Consultant Old Age Psychiatrist at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW)), who will be joined by his colleagues Ans Epskamp (Clinical Lead - Care Home Education & Support Service (CHESS), CNTW) and Josie Harbison (Service Manager, CNTW). Together they will present and answer questions on 'Care home liaison during covid-19: Experience from the coalfields & lakes'.

Find out more & get the Microsoft Teams link…


Leadership Support Circles: Encourage Everyone to Talk 

31 January 2022 │ 2:00pm - 3:15pm │ Virtual: Microsoft Teams

This is an online themed session based on 10 principles for leading compassionately during and after COVID-19. It provides a space for people managers at all levels to come together, share their experiences and be heard. Circles are multi-disciplinary so anybody is welcome, they are interactive and provide evidence based guidance and tools as well as a confidential space to share personal experiences.

Find out more & book…


LOC in the Lakes

We are delighted to announce that LOC in the Lakes will return in spring 2022!

The focus of the conference next year will be 'working together for population health', and we will be taking some time to think about prevention and health inequalities.

Find out more here...