Personalised care means the planning and delivery of care based on what matters to the individual and their own strengths and diverse needs.
CLIC are here to provide the tools and training which will enable staff and volunteers across the Integrated Care System (ICS) to develop and deliver their Personalised Care skills whatever role they play in a service user’s journey.
Monthly focus - personalised LGBT+ care
As February is LGBT+ History Month, this month’s focus is around how we can improve personalised care for our LGBT+ service users.
“While LGBT people do generally have the same health and social care needs as the rest of the population for the majority of the time, the evidence shows that they do not always receive the same level of service as non-LGBT people and that they have poorer outcomes across many areas.”
(Women and Equalities Committee Gov.uk, 2019)
Gender Identity and the Impact of Microaggressions
10 March │ 2:00pm - 3:00pm │ Virtual: Microsoft Teams
This session will provide knowledge of language and information around gender identities and sexualities. It will also investigate the term ‘microaggression’.
Careskills Academy LGBT – Aware for care
This awareness course will enable learners to learn about supporting the needs of LGBT people and recognise the equal standing that LGBT people have.
Bring Dementia Out #BringDementiaOut
Bring Dementia Out aims to raise awareness and provide support for LGBT+ people affected by dementia. It has many resources and can be found at: www.alzheimers.org.uk/get-involved/bring-dementia-out
It discusses the need to change practice by doing the following:
- See the person and not just the condition
- Learn the right language and avoid making assumptions
- Understand the stigma
Basics of Alzheimer's & Dementia for LGBT Care Partners Webinar
Alzheimer’s Association - LGBTQ Community Resources for Dementia
Opportunities for staff in personalised care / ARRS roles
Lunch and Learn - Supporting Patients into Volunteering
15 March 2022 │ 12:00pm - 1:30pm (approx.) │ Virtual: Microsoft Teams
Join Cumbria CVS to find out how you can support patients into volunteering. If you are a Care/Frailty Co-ordinator, PCN Health Coach, Care Co-ordinator, Social Prescriber, MacMillan or a Living Well Coach then this session is for you!
For more information contact Laura.email@example.com
Supporting NHS colleagues to handle difficult situations with compassion
Provided by escalla training. What you will gain from attending:
- An understanding of what we mean by compassion and the types of difficult situations our NHS colleagues may face
- Time to practice skills and techniques that will support you to handle these difficult situations safely and with compassion
- Engagement with colleagues across your region and the opportunity to learn from shared experiences
- Up-to-date information on the national health and wellbeing support offers available to you and your colleagues
The training will run for 3 hours and colleagues will need permission from their line manager to attend the full session.
How do I sign up? To view the available dates in your region, please go to: www.escallatraining.com/ne-yorkshire-region-secondary
Useful resources for all
NHS England resources on Personalised Care: www.england.nhs.uk/personalisedcare
Personalised Care Institute (PCI): www.personalisedcareinstitute.org.uk
Opportunities for all staff and volunteers
Watch this video to learn more about what Personalised Care is and how it can make a difference:
LUNCH & LEARN - Personalised Care is Everyone's Business
16 March │ 12:00 - 12:30pm │ Virtual: Microsoft Teams
This session will provide a snapshot of what personalised care is, the model of personalised care, why it is needed, who is involved, the barriers faced and the difference a conversation can make.
Making Every Contact Count
Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.