Virtual Outpatient Clinics at Royal Lancaster Infirmary

Type of technology used

Video consultation

Name of any commercial telecare provider involved


Lead organisation

University Hospitals of Morecambe Bay NHS Trust

Other organisations involved

Better Care Together, Cumbria Clinical Commissioning Group (CCG)

Brief description of project

Following a successful pilot of a virtual outpatient clinic held in April 2016 where telemedicine was used within a clinic for patients with Inflammatory Bowel Disease, innovative video consultations are now being used within Rheumatology outpatient appointments.

Virtual outpatient appointments use high definition video screens which allow health professionals to have consultations with patients without having to be in the same room.

The project aims to deliver faster access for patients in the most appropriate place.

Video consultations will in time allow patients to access their healthcare professional from the comfort of their home or work office, saving them time, money and travel.

Patients are assured that they will be given a choice to either have their appointment in hospital or via a video consultation and a video consultation will only be offered where appropriate.

Key outcomes for patients and staff

  • Faster access in the most appropriate place
  • Reduction of time, money and travel

Barriers overcome/ lessons learned


Links to more information 

Contact for more information

Keith Bentham, Better Care Together Programme Manager

Date of case study submission



Disclaimer:  Please note that this site is designed to simply help share and promote examples of telecare.  CLIC does not necessarily endorse any particular approach or technology referred to on this site.  It is the responsibility of individual care professionals to investigate such approaches in more detail and assess the appropriateness of applying such technologies to their own areas of practice(s).