Remote triage video link between Waterloo House GP Surgery, Millom and A&E at Furness General Hospital

Type of technology used

Video consultation – high definition camera and monitor

Name of any commercial telecare provider involved


Lead organisation

Better Care Together

Other organisations involved

Millom Alliance, University Hospitals of Morecambe Bay NHS Foundation Trust (UHMB), Cumbria Clinical Commissioning Group (CCG)

Brief description of project

Millom has a small population of 8,500 people yet it generates 22,900 patient journeys every year to Furness General Hospital for healthcare related to Emergency Department attendances, Outpatient appointments and Elective Admissions. The journey from Millom to Barrow takes 50 minutes each way and in many cases could be prevented. The scheme, which is currently being piloted, involves a triage room in Waterloo House GP Surgery in Millom which is equipped with a High Definition camera and monitor. There is a similar facility at the Emergency Department in Furness General Hospital to allow two way consultations to take place.

The purpose of the secure telehealth link is to enable direct communication between the two sites, enabling Nurse Practitioners or General Practitioners to call on the expertise of senior consultants in the Emergency Department to remotely triage a patient for a second opinion. A high definition camera means that wounds or injuries can be seen by the team in Furness, potentially avoiding the need for patients to travel from Millom to Barrow and receive treatment locally.

Future plans include making video consultations available for Out of Hours GP’s and Out-Patient Appointments.

Key outcomes for patients and staff

The project aims to reduce the number of unnecessary patient journeys to the nearest A&E, as well as deliver faster access for people to the most appropriate Healthcare Professional.

Barriers overcome/ lessons learned


Links to more information 

Contact for more information

Claire Muir - 

Date of case study submission



Disclaimer:  Please note that this site is designed to simply help share and promote examples of telecare.  CLIC does not necessarily endorse any particular approach or technology referred to on this site.  It is the responsibility of individual care professionals to investigate such approaches in more detail and assess the appropriateness of applying such technologies to their own areas of practice(s).