- When improving services you need to consider what you are trying to achieve, how you will know if a change is an improvement and what changes you can make that will result in improvement.
- Measurement for improvement does not have to be complicated and can show:
- How well the current process is performing
- If we have reached an aim
- May be applied to small scale changes
- If the changes have resulted in improvement
- If the change has been sustained
7 steps to measuring