LOC in the Lakes 2022: Personalised Care - Start the Conversation

LOC in the Lakes 2022: Working differently for population health – inspiring change to reduce inequalities

Personalised Care - Start the Conversation

Laura Heaton-Sutton - Personalised Care Project Lead, NHS North Cumbria CCG


Learning Organisation Collaborative (LOC) Seventh International Festival #LOCintheLakes


“If you change the way you look at things, the things you look at change”

Wayne Dyer


Health inequalities are impacting on people in our society like never before. Our colleagues, our friends, our neighbours, our families, ourselves – too many are experiencing poorer health and wellbeing simply due to the circumstances into which they are born, and how they go about their daily lives. 

That’s why LOC in the Lakes 2022 will be focusing on health inequalities, considering how we can think and work differently to improve health and wellbeing for the people of north and west Cumbria. We’ll be looking at how we can take more action now to enable individuals to start well, live well, age well, and die well.

The course will cover an introduction to what personalised care is and the skills needed to begin embedding personalised care conversations and shared decision making in health and care.

It will challenge practice with the aim to changing mind-set of workers and volunteers so that personalised care becomes part of everyday practice. This will hopefully enable staff to also share best practice and will therefore influence positively on service user and patient outcomes reducing the impact of health inequalities.


  • Improve knowledge of personalised care
  • Introduce the model of personalised care
  • Learn about how coaching skills can improve delivery of personalised care
  • Learn about support and services available to signpost to
  • Practice embedding personalised care conversations in your role
  • Look at tools to aid with personalised care


  • Improve knowledge of personalised care
  • Embed a personalised care approach in practice
  • Enable staff and volunteers across health and care to start a personalised care conversation
  • Encourage staff to share their approach and knowledge with others
  • Improve care delivery and outcomes for service users across the sectors by working in coproduction


The session will take place via Microsoft Teams, and a link will be emailed to registered delegates a few days in advance.

If you have any queries about this event or any special requirements, please contact events@theclic.org.uk 




LOC in The Lakes 2022 is jointly sponsored by the Academic Health Science Network North East and North Cumbria (AHSN NENC) and the Cumbria Learning and Improvement Collaborative (CLIC).

Event Details

Event date 19 May 2022 1:00 pm
Event end date 19 May 2022 4:30 pm
Registration Start Date 13 April 2022
Available places 15
Cut off date 13 May 2022 11:55 pm
Individual Price Free
Location Virtual – link will be emailed a few days in advance
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