Article Index

Supporting Happier, Healthier Communities... Development Opportunities for Staff in Our Health Care System

 

What We Offer

 

You can browse our Offer using the menu at the right-hand side of this page. To book a place on one of our programmes, please visit our Training and Events page.


 

In North Cumbria we want to create happier, healthier communities. We are doing this by:

  • Improving the health and care outcomes of our local communities and supporting people of all ages to be in control of their own health
  • Building health and care services around our local communities
  • Building safe and sustainable high quality services
  • Living within our means and use resources wisely
  • Integrating how health and care and other organisations work together
  • Delivering digitally enabled care
  • Being a great place to work and develop

 

People working in our health and care system have a valuable role in helping achieve these aims, and we want to support you to develop the skills and capabilities to do your role whilst you personally learn and grow!

 

The Cumbria Learning and Improvement Collaborative (CLIC) is here to develop a positive transformation in the health and social care system across North Cumbria by leading and embedding a culture of collaboration for continuous learning, continuous improvement, and living within our means. Our three key areas of focus are:

  • Developing the right skills to provide the best care
  • Building our improvement knowhow and engaging people in leading improvements
  • Building collective leadership across the system, growing compassionate leaders who role model behaviours and create effective teams 

 

We support learning together through development programmes and communities of interest, both in the classroom and your workplace. The programmes have been developed to support North Cumbria Health and Care’s system priorities, as well as supporting the development needs of countywide services. This year, COVID-19 has led us to review our programmes in light of social distancing, this means that more training will be available online, and some of the sessions that require face to face learning have had their attendee numbers restricted.  

 

CLIC will support your learning by following up after any programme to find out what changes you have made and what impact this has had. This evidence is vital for CLIC to ensure that we can continue to offer support and to be able to extend this offering to meet our staffs’ needs into the future. 

 

Most of these programmes are open to all staff working within the health care system – including Primary Care, Cumbria County Council, CCG, third sector and community leaders, and are delivered locally to reduce time, travel and cost. Before booking, please speak with your line manager to ensure that the offering fits with your local priorities and to agree how you will use the learning back in your workplace to benefit patients and service users. It will be helpful to use a contracting document to do this.

 

You can browse our Offer using the menu at the top right-hand side of this page. To book a place on one of our programmes, please visit our Training and Events page.

 

Downloads

 


 


Developing People & Teams

Programme Title What is it Outcomes Who is it for

How to access  

Coaching Skills Interactive Bite-Size A 1 hour 30 minute interactive, online session providing an overview of the definition of coaching, key coaching skills and the GROW model.

Understand what is meant by a coaching approach and the impact it can have on individuals and organisations.

Know more about key coaching skills and questions.

All health and care staff. Book via the CLIC website
Coaching Skills A 1 day workshop to develop our staff to communicate using core coaching skills in their relationships with their staff and colleagues in order to build a coaching culture throughout the local health and care system.

Understand what is meant by a coaching approach and the impact it can have on individuals and organisations.

Know more about key coaching skills and questions.

Practical skills in coaching conversations.

All leaders and managers involved with delivering and supporting staff and leading change in the current health and care setting. Book via the CLIC website
Leading Sustainable Change

A 5 day leadership development programme focusing on system leadership, covering: leadership behaviours, self-awareness and emotional intelligence, system working and leading teams through this.

 

Acquire practical tools and techniques to help lead in a complex system environment.

Understand how to apply service improvement tools.

Develop personal skills and insight to enable change.

Leaders in health and social care involved in leading teams and cross-system working. Info on the CLIC website – application form (completed by participant and manager) to be submitted to CLIC by email

 


Continuous Improvement

Programme Title What is it Outcomes Who is it for

How to access  

Introduction to Human Factors in Healthcare A 1 day workshop aiming to give you an understanding and appreciation of how Human Factors awareness can create a safer place for patients and a more productive environment for healthcare workers.

Understand the principles of Human Factors and why errors occur.

Be able to link Human Factors to the improvement of quality and safety in healthcare.

Identify potential Human Factors errors and mitigate them to improve patient safety.

All health and care staff. Book via the CLIC website

5S

Bitesize module

A bitesize module that can be delivered as a standalone session or in combination with other bitesize modules, depending on your improvement and learning needs.

The modules range from 45 to 90 minutes in length but you should assume a minimum of one hour to ensure we have time for questions!

As a first step on an improvement journey 5S is an ideal tool. 5S works on the principles of making sure you only have what you need, and making sure what you need is easily available to those who require it.

Can 45 minutes change the way you organise your workplace? We certainly think so, and the usefulness of 5S is not confined to a physical environment, it works just as well on a computer!

All health and care staff. Contact us at info@theclic.org.uk

Measurement

Bitesize module

A bitesize module that can be delivered as a standalone session or in combination with other bitesize modules, depending on your improvement and learning needs. 

The modules range from 45 to 90 minutes in length but you should assume a minimum of one hour to ensure we have time for questions! 

 “If you can’t measure it, you can’t improve it.” 

This module aims to simplify the sometimes frightening world of data, and make it easy for everyone to understand what to measure and when to measure it.  Giving an insight into the types of data commonly measured in the NHS and what data you need to collect for yourself, we explain how measurement can first help you identify a problem, and then help you prove you have made an improvement.

WARNING: This is a Pie Chart free zone.

All health and care staff. Contact us at info@theclic.org.uk

Problem Solving

Bitesize module

A bitesize module that can be delivered as a standalone session or in combination with other bitesize modules, depending on your improvement and learning needs. 

The modules range from 45 to 90 minutes in length but you should assume a minimum of one hour to ensure we have time for questions!

In essence of all improvement work is problem solving. This back to basics module will give you tools and techniques that help you find out if what you perceive as the problem really is the problem. If you are tired of sticking plaster solutions and want to get to the root of why something isn’t working then this is the module for you.

All health and care staff. Contact us at info@theclic.org.uk

Value and Waste

Bitesize module

A bitesize module that can be delivered as a standalone session or in combination with other bitesize modules, depending on your improvement and learning needs.

The modules range from 45 to 90 minutes in length but you should assume a minimum of one hour to ensure we have time for questions! 

We want to change the way you look at the things you do every day. In a busy environment where you barely have time for a cuppa, never mind quality improvement, it can be difficult to take a step back and gain a different perspective.

This insightful module encourages you to put service users at the centre of everything you do, and a simple framework will help you identify the different types of waste so you can make improvements that benefit everyone.

All health and care staff. Contact us at info@theclic.org.uk

 


Education & Learning - Clinical Skills

Programme Title What is it Outcomes Who is it for

How to access  

Blood Glucose Monitoring: Roles & Responsibilities in the Administration of Insulin A full day workshop split into two, delivered at venues across Cumbria (bespoke sessions available on request).

 

Each session can be booked as a separate workshop.

This course will:

  • Explore policy and engaging with a competency framework.
  • Determine the role of the community nurse supervisor.

 

And will cover:

  • Blood glucose and monitoring
  • Type 1 and Type 2 diabetes
  • Different insulins and pens
  • Understand development of competence in sub cutaneous injection technique and administration of insulin
  • Why errors occur in practice
Training for NCIC staff only who have administration of insulin within their role. Book via the CLIC website
Ear Care Training A 2.5 hour workshop on ear care, ran twice a year (bespoke sessions available on request).

Increased knowledge of basic anatomy and physiology of the ear.

Understand how ear problems can be prevented.

Clinical decision making in relation to treatment required e.g. ear care, ear irrigation and aural toilet.

Documentation in relation to performing ear care.

Undertaking ear care within the boundaries of their own professional competency, responsibility and accountability.

All registered staff working in Cumbria-wide services who will undertake ear care as part of their role. Book via the CLIC website

Male/Female & Supra Pubic Catheterisation

A 3 hour workshop on urinary catheterisation (bespoke sessions available on request).

Develop, support and/or update skills and knowledge.

Revision of anatomy.

Awareness of the complications and contraindications of catheterisation.

Knowledge of the procedures of urethral and suprapubic catheterisation.

Catheter maintenance.

All staff working in Cumbria-wide services that have urinary catheterisation as part of their role. Book via the CLIC website

Management of Central Venous Access Devices (CVAD)

A 2 hour workshop delivered at venues across Cumbria.

Develop an understanding of the different Central Venous Access Devices and insertion sites.

Understand asepsis principles and the importance of a closed system.

Understand correct drug administration technique.

Understand correct blood sampling technique.

Understand correct maintenance of site/line including dressing change.

Removal of PICC.

All registered staff working in Cumbria-wide services who require this skill as part of their role. Book via the CLIC website

Nasogastric Tubes

A 2 hour session on insertion and management of nasogastric tubes for NCIC staff (bespoke sessions available on request for training on management for NCIC staff to support discharge and wrap around care).

Full understanding and demonstrate competence in inserting an NG tube.

Have an awareness of NPSA alerts and guidelines and Serious incidents in NCIC.

Understand professional accountability and responsibility when caring for a patient with a nasogastric tube, before and after insertion.

Have a full understanding of the ongoing checks required to confirm day to day  nasogastric tube placement.

Demonstrate knowledge and understanding of procedures if gastric aspirate not obtained.

State professional duties and responsibilities for full and complete documentation.

Know when to STOP THE LINE if documentation incomplete and patient safety compromised.

Know how to achieve and maintain competence through continued training and completion of the competency framework.

All registered staff working in Cumbria-wide services who will be managing and using nasogastric tubes. Book via the CLIC website

Physiological Observations and NEWS2

A 6 hour workshop on physiological observations and accurate use of NEWS2 recording delivered at venues across Cumbria (bespoke sessions available on request). 

This course will help staff develop knowledge of:

  • Anatomy and physiology of cardiovascular and respiratory systems.
  • Informed consent.
  • Accurate measurement of vital signs.
  • Normal and abnormal readings.
  • Recording and reporting.
  • National Early Warning Scores and Sepsis screening/ action tools.
  • Assessment documentation.
All staff working in Cumbria-wide services that require this skill as part of their role. Book via the CLIC website

STOP AND WATCH Train the Trainer

A full day workshop delivered at venues across Cumbria. STOP AND WATCH is part of a National development to improve the early recognition of deteriorating health in adults who are residents of Care Homes and clients of Support Agencies. The day will support you to deliver training on the tool within your own Care Home. 

STOP AND WATCH gives a concise and easy to follow format that can be used by anybody to identify these early warning signs.

Introduce some teaching and learning styles.

Develop presentation skills.

Effectively plan a workshop.

Workshops for staff of Cumbria health and care system. Book via the CLIC website

Venepuncture and Peripheral IV Cannulation

Please note for this training there are sessions available to book for both skills – this is a 2.5 hour workshop. In addition there are workshops available for each individual skill – these are 1.5 hour workshops.

Training on Venepuncture and Peripheral IV Cannulation delivered at venues across Cumbria (bespoke sessions available on request).

Develop a knowledge and understanding of Venepuncture and Peripheral IV Cannulation.

An introduction to VIP Score and documentation associated with Venepuncture and Peripheral IV Cannulation.

Identify and control potential risks associated with each procedure.

Provide a safe learning environment to practice Venepuncture and Peripheral IV Cannulation using realistic practice arms in preparation for supervised practice in the workplace.

All staff working in Cumbria-wide services who have Venepuncture and/or Peripheral IV Cannulation as part of their role. For cannulation staff need to be a minimum of a band 3. Book via the CLIC website

Verification of Expected Death

A 2 hour session delivered at venues across Cumbria (bespoke sessions available on request).

Understand what constitutes an expected death.

Identify and recognise the clinical signs of death.

Perform a relevant clinical examination. 

Provide bereaved families with supporting information.

Record the fact of death correctly.

Understand the legal and professionals framework.

Understand the role of the Coroner and related legal issues.

All registered staff working in Cumbria-wide services who may be required to verify expected death. Book via the CLIC website

 


Personal Development

Programme Title What is it Outcomes Who is it for

How to access  

Coaching

Coaching is the facilitation of learning and development with the purpose of improving performance and enhancing effective action, goal achievement, personal satisfaction and fulfilment of potential. It invariably involves growth and change, whether that be in perspective, attitude or behaviour.” Bluckert

Our health and care system has access to a Network of accredited coaches who are able to offer one-to-one coaching to support individual development needs.

 

Helps individuals to be the best they can be in any given situation by helping them to identify what is holding them back, and develop personal strategies to overcome these obstacles.

Help an individual to identify and work towards clear goals.

Safe place for reflection and to gain perspective.

Grows ownership for personal performance and outputs.

Help to work more productively with others.

Improves performance.

Can improve wellbeing and resilience.

All health and care staff. For more info, visit the CLIC website

Emotional Intelligence

We offer tools that can be used for both team and individuals that will help you to improve self-awareness (e.g. Insights Discovery, MBTI). These tools can help you to understand the personality preferences and different approaches to situations that often drive behaviours, impacting on effectiveness at work.

Improve self-awareness and understanding of others.

Develop and improve team communications and effectiveness at work.

Can help support wellbeing and resilience.

All health and care staff. Contact us at info@theclic.org.uk

Mindfulness Based Living Course

An 8 week programme consisting of an introductory class, followed by 8 x 2 hour classes, and concluded with a day of mindfulness, to help develop an in-depth personal experience of mindfulness.

Mindfulness is an innate capacity of the mind to be aware of the present moment in a non-judgmental way. It promotes a way of being that helps us to take better care of ourselves and lead healthier lives. It also enables us to access inner resources for coping effectively with stress, difficulty and illness.

 

Possible benefits may be as follows:

Reduced tension, anxiety, stress, reactivity, improve communication, decision making, increase the ability to manage conflict, enhance clarity and creative thinking, achieve balance and develop resilience at home and at work, increase concentration, improve energy levels, promote physical and mental well-being.

All health and care staff. Book via the CLIC website

Wellbeing and Resilience

A 3.5 hour interactive workshop to reflect on personal resilience and build a personal wellbeing toolkit.

Understand resilience and what it means to us as individuals.

Understand the importance of wellbeing during change. 

Identify the enablers and barriers to wellbeing at work.

Know how to spot the signs and symptoms of stress in yourself and others.

Start the process of building your mind-set for resilience.

Knowledge of tools to manage wellbeing and resilience.

All health and care staff. Book via the CLIC website

 


Where to Go For Other Things

Programme Title What is it Outcomes Who is it for

How to access  

Library Services Our service provides library information and support to all health care staff and students within North Cumbria.

A million decisions are made across the NHS every day. Our service and staff can help you ensure your decisions are based on the best available research evidence and good practice.

We can also help you continue to learn and improve your skills and widen your knowledge.

All staff system wide (access for social care staff is available as part of a NHS partnership scheme with Cumbria Public Libraries – see ‘Library Partnerships’ section on our Library website. T&Cs apply.) Access via the Library Services website

NEYLA (North East and Yorkshire Leadership Academy)

NEYLA aims to continuously develop leaders and managers to improve health services for patients and communities.

NEYLA manages a wide range of events including workshops, formal development programmes, seminars, master classes and high-profile guest speakers. 

Supports coaching and mentoring, talent management and organisational development.

Anyone within NCIC or North Cumbria CCG Access via the NEYLA website

NHS England Quality Improvement (QI) Learning

NHS England have established a QI Learning Platform that provides a range of online improvement courses, helping to build quality improvement capability at all levels.

Develop your QI skills and make positive changes in your area of work.

Get started with making large scale changes.

Learn about key QI theory, tools, measurement, and how to spread improvement gains.

All health and care staff Access via the NHS England QI Learning website
Q An initiative connecting people who have improvement expertise across the UK. Currently at 3,000 members, Q’s mission is to foster continuous and sustainable improvement in health and care, creating opportunities for people to come together as an improvement community to share ideas, enhance skills and collaborate to make health and care better.

Connect, share and learn with people from different disciplines and sectors, from across the UK to help create real change.

Join a diverse community that brings together those from the front line of health and social care, patient leaders, managers, researchers, commissioners and policy makers and others.

Tap into Q as a source of innovation and practical problem solving.

Develop your improvement skills and help lead and develop others beyond Q.

All health and care staff, third sector staff, and service users with an interest in quality improvement Access via the Q website

 


Key Contact Details and Useful Information

 

Cumbria Learning Improvement Collaborative (CLIC)

 

Tel: 01768 245480

 

 

Email: info@theclic.org.uk

 

 

Web: www.theclic.org.uk

 

  

Full Website Links

 

CLIC Training

https://www.theclic.org.uk/training-and-events/training-and-events  

 

NEYLA

https://www.nelacademy.nhs.uk/   

 

NHS England Quality Improvement (QI) Learning

https://www.qilearning.england.nhs.uk/login 

 

Library Services

https://staff.cumbria.nhs.uk/services/library-and-knowledge-services

 

Q

https://q.health.org.uk/  

 

NCIC This is Us Staff Website

https://staff.cumbria.nhs.uk/ 

 

Appendix 1 – CLIC Contracting Template