|Job Title:||Improvement and Development Practitioner|
|Organisation:||Cumbria Learning and Improvement Collaborative (CLIC)|
|Background:||Customer Service, Training, Organisational Development, and Service Improvement|
I have spent the last two years coaching people through organisational change and improvement to release time to care and deliver financial savings and have considerable experience in various areas of the NHS in Cumbria prior to this. Previously I have worked for several large organisations such as British Gas, Telecom New Zealand, and British Telecom in service improvement, coaching and training roles.
I have a strong belief that real progress lies not in teaching but in helping people to learn. When coaching my aim is to support the individual towards a goal aligned with their values and to create a sense of self trust. People have more potential than they realise and only through growing and trusting their capabilities can their goals be achieved.
I am currently an improvement coach within CLIC and I am further developing my skills by taking part in the CMI Coaching and Mentoring accredited programme.